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Remote It Helpdesk Jobs in Reston, VA (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site +1

IT Help Desk Manager Location: Washington, DC (hybrid) - some travel to Herndon, VA Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for ...

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

... help the company stay aligned with federal cybersecurity expectations, including CMMS. The role reports to the IT Manager and supports two primary office locations, plus a distributed remote ...

GLOTECH, Inc.

IT Administrator

Rockville, MD · On-site +1

$38 - $40/hr

... help the company stay aligned with federal cybersecurity expectations, including CMMS. The role reports to the IT Manager and supports two primary office locations, plus a distributed remote ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n The ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n \n \n

ford agency

IT Analyst

Washington, DC · On-site +1

$70K - $95K/yr

The Ford Agency is actively recruiting for an IT Analyst for a top law firm in their DC office ... Deliver Tier II deskside and remote support to the firm's end-users * Keep track of service tickets ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Booz Allen Hamilton, Inc.

IT Project Manager

Bethesda, MD · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0248458 Location: Bethesda,MD,US Share job via: Share IT Project ... We're looking for someone like you to help our clients meet their mission by leading a varied team ...

System One

IT Developer

Merrifield, VA · Remote

Job Title: IT Developer Remote Type: Contract Responsibilities * Design, develop, configure, and ... We help clients get work done more efficiently and economically, without compromising quality.

System One

IT Developer

Merrifield, VA · Remote

Job Title: IT Developer Remote Type: Contract Responsibilities * Design, develop, configure, and ... We help clients get work done more efficiently and economically, without compromising quality.

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Remote It Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do remote it helpdesk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What job categories do people searching Remote It Helpdesk jobs in Reston, VA look for?

The top searched job categories for Remote It Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Helpdesk jobs?

Cities near Reston, VA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Reston, VA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Executive IT Helpdesk Technician

Washington, DC • On-site, Remote

Booz Allen Hamilton, Inc.
IT Services • 10K+ employees
Learn more about Booz Allen Hamilton, Inc.external

$53K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description


Remote Work:
No
Job Number:
R0249300
Location:
Washington,DC,US
Share job via:
Share
Executive IT Helpdesk Technician
The Opportunity:
Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications for Senior Navy Officials and Executives. Apply specific functional knowledge, including working or general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide activities of more junior employees.
You Have:
  • 3+ years of experience providing IT support directly to senior military and government officials
  • 2+ years of experience with Navy Marine Corps Internet and Flankspeed
  • Knowledge of the O365 and SharePoint Online environment
  • Ability to adapt to a fast-paced, evolving client environment
  • Secret clearance
  • HS diploma or GED

Nice If You Have:
  • Experience with the DoD or Navy Staff
  • Experience with Microsoft Office Products
  • Experience with IT Asset Management
  • Experience with Windows
  • Ability to assist in the creation of end-user guides and Standard Operating Procedures (SOPs)
  • Possession of excellent verbal and written communication skills
  • Possession of excellent interpersonal skills to provide excellent customer service
  • CompTIA Security+ or DoD 8570 IAT Level II Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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