2

Remote It Helpdesk Jobs in Reston, VA (NOW HIRING)

This position will be remote, however may be required to work on-site at CBO facilities without ... A strong working understanding of Information Technology (IT) infrastructure and cybersecurity ...

... support testing, and help implement reporting and data solutions. Essential Duties and ... Ability to work independently and collaboratively in a remote, client-facing environment. Education

IT Quality Analyst - Remote

Washington, DC · On-site +1

$73K - $98K/yr

As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers ...

Remote - within 1hour of Tysons Corner, VA Employment Type: Full-Time About the Role IntelliDyne ... help desk/IT support, program-specific labor categories). * Screen candidates for technical fit ...

IT Specialist

Alexandria, VA · On-site +1

$70K - $111K/yr

As an IT Specialist in the Videoconferencing, Streaming and Operations Branch (VSOB), the incumbent ... Learn more about this agency Duties Help The physical worksite for this position is located in ...

IT Project Manager

Mclean, VA · Remote

$121K - $154K/yr

... remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ ... Bachelor's degree in IT, Computer Science, Business, Engineering, or related field.5+ years of ...

Senior IT Analyst

Merrifield, VA · Remote

$88K - $117K/yr

Job Title: Senior IT Analyst Location: remote Pay Rate: open to W2 and established 1099's Position ... We help clients get work done more efficiently and economically, without compromising quality.

Showing results 41-60

Remote It Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do remote it helpdesk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What job categories do people searching Remote It Helpdesk jobs in Reston, VA look for?

The top searched job categories for Remote It Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Helpdesk jobs?

Cities near Reston, VA with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Reston, VA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT SPECIALIST (INFOSEC)

Washington, DC • On-site, Remote

$121K - $158K/yr

Full-time

Posted 5 days ago


Job description

Summary
You will serve as a IT SPECIALIST (INFOSEC) in the MANPOWER & ADMINISTRATIVE DEPARTMENT, FIELD SUPPORT ACTIVITY of FLDSUPPACT.
Learn more about this agency
Duties
Help
  • You will operate with minimal supervision, independently handle highly complex assignments, adapt established practices to non-routine problems, and make decisions impacting command-wide IT programs.
  • You will plan, direct, and control the implementation, sustainment, and lifecycle management of information systems and IT equipment.
  • You will lead IT governance, cybersecurity, and compliance efforts in accordance with Department of War and Department of the Navy policy.
  • You will guide enterprise data management, analytics, and decision-support capabilities by improving data quality, accessibility, interoperability, and visualization across manpower, financial, and administrative systems.

Requirements
Help
Conditions of employment
  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • This is a Cyber Workforce position, work role code Info Systems Security Mgr, proficiency level Advanced. The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
  • This is a Cyber Workforce position, work role code Program Manager, proficiency level Intermediate. The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
  • This is a Cyber Workforce position, work role code Cyber Policy and Strategy Planner, proficiency level Intermediate. The incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and DON policies.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
  • This is a Mission Essential position. You will be required to ensure organization or facility continuity of operations and/or completion of tasks that are considered essential to the mission designated by a local or command decision.

Qualifications
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following:
1) Engaging the knowledge of advanced Cybersecurity frameworks and federal data security mandates.
2) Possessing skills in executing complex IT Systems Analysis to transition networks into secure cloud environments.
3) Applying the ability to lead IT Forensics Operations to rapidly identify, contain, and report cyber breaches.
4) Exercising advanced problem-solving and written communication skills to evaluate technology contracts and provide strategic recommendations to senior leadership.
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.
Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
This job does not have an education qualification requirement.
Additional information
This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf
If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.