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Remote It Helpdesk Jobs in Reston, VA (NOW HIRING)

Senior IT Analyst

Merrifield, VA ยท Remote

$88K - $117K/yr

Job Title: Senior IT Analyst Location: remote Pay Rate: open to W2 and established 1099's Position ... We help clients get work done more efficiently and economically, without compromising quality.

IT Sales Executive

Herndon, VA ยท On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

IT Sales Executive

Herndon, VA ยท On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

IT Specialist

Washington, DC ยท On-site +1

$143K - $187K/yr

Learn more about this agency Duties Help As an IT Specialist you will: * Identify problems and formulate methods or procedures for solutions by using the techniques of computer science and finance.

IT Business Analyst

Arlington, VA ยท On-site +1

$55K - $126K/yr

Remote Work: No Job Number: R0242959 Location: Arlington,VA,US Share job via: Share IT Business ... We're looking for someone like you to help propel business analytics and processes forward, as well ...

SME IT Governance Manager

Chantilly, VA ยท On-site +1

$97K - $119K/yr

Great Waters Federal is seeking an SME IT Governance Manager for the National Capital Region or a remote position. The selected candidate will be responsible for aligning the organization ...

Contribute to compliance initiatives and help maintain security controls aligned with audit standards * Track and report IT performance metrics, security indicators, and compliance status * Work with ...

Showing results 41-60

Remote It Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do remote it helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What are popular job titles related to Remote It Helpdesk jobs in Reston, VA?

For Remote It Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Reston, VA look for?

The top searched job categories for Remote It Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Helpdesk jobs?

Cities near Reston, VA with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT Security Operations Analyst (Remote)

Terrestris Global Solutions

Washington, DC โ€ข Remote

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 17 days ago


Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a IT Security Operations Analyst for the IT Technology Services contract. This project will provide IT service desk, systems, network, and security operations support for Federal Prison Industries (UNICOR), supporting end users, Microsoft infrastructure, and mission-critical business systems in hybrid work environments. This position is remote/hybrid; candidates must be willing to work on-site at the Central UNICOR office in Washington, DC when required; work hours are from Monday to Friday, 8 hours per day. Travel to remote locations is required. This position is contingent upon contract award.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the IT Security Operations Analyst at Terrestris do?

As the IT Security Operations Analyst you will be a key person for the IT Technology Services contract. The IT Security Operations Analyst works with the Patch Management Team to align security processes, policies and procedures with security standards and operational goals.

What does a typical day look like for a IT Security Operations Analyst?

You will:

  • Align security processes, policies, and procedures with established security standards and operational goals.
  • Collaborate with the Patch Management Team to support enterprise security and compliance initiatives.
  • Assess malware activity and evaluate potential impacts to systems, infrastructure, and operations.
  • Review vulnerability scan results to identify security risks and prioritize remediation efforts.
  • Analyze infrastructure configurations and security controls to ensure compliance with organizational policies and practices.
  • Manage the distribution and deployment of Microsoft operating system patches across the enterprise environment.
  • Deploy third-party software patches using Enterprise Lifecycle Management Services (ELMS) and Microsoft Endpoint Configuration Manager (MECM).
  • Monitor patching activities to verify successful installation, compliance, and system stability.
  • Investigate security findings and recommend corrective actions to reduce vulnerabilities and strengthen system security.
  • Support continuous improvement of security operations by identifying opportunities to enhance patch management, vulnerability management, and compliance processes.

What qualifications do you look for?

You might be the professional we're looking for if you have:

  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of experience with patching and vulnerability management.
  • Certifications: CompTIA Security + certification can be used to substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.

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