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Entry Level It Helpdesk Jobs in Reston, VA (NOW HIRING)

Expion Health

IT Helpdesk Technician

North Bethesda, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

Expion Health

IT Helpdesk Technician

Rockville, MD · On-site

$23 - $27/hr

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

Exponent Health

IT Helpdesk Technician

Rockville, MD

Title : IT Helpdesk Technician Location : In-Office (North Bethesda, MD) Reports To: IT Manager Expion Health is building the future of pharmacy economics. As architects of prescription economics, we ...

ManTech

IT Helpdesk Specialist

Herndon, VA

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA. Responsibilities include but are not limited to: * Provide high ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

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All JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Reston, VA

Entry Level It Helpdesk information

See Reston, VA salary details

$13

$24

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How much do entry level it helpdesk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level it helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
What job categories do people searching Entry Level It Helpdesk jobs in Reston, VA look for? The top searched job categories for Entry Level It Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level It Helpdesk jobs? Cities near Reston, VA with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

IT Helpdesk Technician

Expion Health

North Bethesda, MD • On-site

$23 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Title: IT Helpdesk Technician
Location: In-Office (North Bethesda, MD)
Reports To: IT Manager
Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created - aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of market change with clear insight, bold thinking, and strategies built for what's next.
The Role
You'll be the friendly, capable face of IT - the first call when something isn't working and the reason your colleagues walk away with their day back on track. While this position is based in our North Bethesda office, you'll support our team in person and back up remote employees across the country, troubleshooting hardware, software, and network issues with patience and skill. Whether you're setting up a new hire's laptop, walking a remote teammate through a fix over chat, or spotting patterns that point to a bigger improvement, your work directly shapes how productive and supported our people feel every day.
What You'll Do
  • Provide hands-on and remote technical support across the organization
  • Respond to user requests by phone, email, and ticketing system with professionalism and care
  • Diagnose and resolve hardware, software, and network issues
  • Walk users through clear, step-by-step solutions
  • Escalate the trickier puzzles to senior team members when needed
  • Document issues and resolutions to make life easier for the whole team
  • Maintain inventory of IT equipment and keep records accurate
  • Support onsite equipment like monitors, TVs, tablets, and printers
  • Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment
  • Install, configure, and maintain computer systems and applications

What We're Looking For
  • Associate's degree in IT or a related field (or equivalent experience)
  • 1-3 years in a helpdesk or technical support role
  • Proficiency with Windows 11 and macOS
  • Familiarity with Office 365, Smartsheet, and Salesforce
  • Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems
  • Strong analytical and troubleshooting instincts
  • Excellent written and verbal communication
  • Comfort working independently and as part of a hybrid team

Bonus points for
  • Experience supporting hybrid workforces and remote collaboration tools
  • Familiarity with IT asset management and inventory platforms
  • Knowledge of Active Directory, Azure AD, and identity management
  • Experience with mobile device management (MDM) solutions
  • Understanding of cybersecurity best practices and endpoint protection
  • A knack for writing clear technical documentation and user guides
  • Genuine customer-service mindset, especially with non-technical users
  • Experience running corporate IT onboarding and offboarding

Why Expion, Why Now
Pharmacy economics is at an inflection point, and the organizations getting it right are the ones moving fastest. Expion is leaning into that moment - investing in our technology, our people, and the tools that make our teams faster, smarter, and more connected. That's where you come in. As we scale, our employees need IT support that's responsive, thoughtful, and ready to grow with them. This role isn't about closing tickets in the background; it's about being a visible, valued partner who keeps our workforce moving so that we can focus on the work that changes the industry.
Our values say it best: Build boldly, improve relentlessly. If that resonates with how you want to work, we want to talk.
Benefits & Perks
  • Medical, dental & vision insurance
  • HSA & FSA options
  • Short & long-term disability
  • Life Insurance and AD&D
  • 401(k) with company match
  • Paid Time Off
  • Phone & internet allowance
  • Wellness benefits, including access to GLP-1 weight loss program
  • Town halls & direct access to executive leadership
  • A company that is genuinely investing in AI - and in you!

Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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