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Entry Level It Helpdesk Jobs in Reston, VA (NOW HIRING)

USM

IT Analyst

Reston, VA · On-site

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore ... help customers around the globe, giving top of the line solid and practical IT benefits which are ...

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Entry Level It Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do entry level it helpdesk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level it helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
What job categories do people searching Entry Level It Helpdesk jobs in Reston, VA look for? The top searched job categories for Entry Level It Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level It Helpdesk jobs? Cities near Reston, VA with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,189 per year, or $24.1 per hour.

Information Technology Administrator

EFS Historical

Washington, DC

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Job Summary

EMCOR Mechanical Services, an EMCOR Company, has an opening for a full-time experienced Information Technology Administrator in the greater Washington DC / Lanham, MD area.   The IT Administrator will serve as a main point of contact on all IT related matters for two EMCOR entities; one located in Washington DC and the other located in Lanham, MD.  Travel between the two sites is required.

#LI-NS1

Essential Duties & Responsibilities
  • Investigate and diagnose network problems.
  • Carry out routine configuration and installation of IT solution.
  • Develop project timelines and track project progress.
  • Evaluate and modify systems performance.
  • Maintain integrity of network, server deployment, and security.  Maintain network servers.
  • Maintain network services for individual machines.
  • Use the corporate ticketing system to respond to IT requests.
  • Administer and manage telephone and voicemail systems
Qualifications
  • Bachelor's Degree in Information Technology or related field.
  • Minimum of 3 years' experience with working knowledge of day-to-day IT Infrastructure and servers.
  • Ability to prioritize and organize work assignments.
  • Strong attention to detail.
  • Excellent oral and written communication and interpersonal skills to work with all levels of management, employees, vendors and customers.
  • Must be highly trustworthy and be able handle confidential information.
  • Must have a valid Drivers License

Preferred IT Applications:

  • Windows Server 2019 & beyond
  • Windows 10 / 11 experience
  • SCCM Admin and Imaging experience
  • Active Directory Domain & Group Policy Administration
  • MS Office 365 Administration
  • Intune MDM
  • iPhone and iPad support
  • Dell Hardware updating & servicing
  • Cherwell or other HelpDesk ticketing software experience
Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledNotice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Geographic Disclosure

Compensation Range:   $75.000 - $90,000 annual salary

Other Compensation:  NA

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Employment Type: FULL_TIME

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