Entry Level It Helpdesk Jobs in Reston, VA (NOW HIRING)

MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow.

MedVanta has an employee centered culture that supports and promotes diversity and inclusion. Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success.

The IT Network Engineer is responsible for designing, supporting, and maintaining the organization’s network and cloud infrastructure, with a strong emphasis on Microsoft Azure environments. This role serves as Level 2 escalation for the IT Help Desk, resolving complex technical issues that exceed Tier 1 support capabilities.

In addition to remote support and infrastructure management, this position includes hands-on field service work at office and clinical locations to install, troubleshoot, and maintain network and endpoint systems.

• Work in a modern Azure-focused hybrid IT environment
• Exposure to advanced networking, security, and cloud initiatives
• Opportunity to influence infrastructure standards and best practices
• Collaborative team culture with growth and certification support

The incumbent may be asked to perform job‑related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.

• Design, implement, and maintain secure and reliable LAN/WAN, VLANs, VPNs, and firewall configurations.
• Design, implement, and manage network and cloud infrastructure including routers, switches, firewalls, and VPNs.
• Monitor network performance, availability, and security; proactively remediate issues to ensure high availability and reliability.
• Support and manage hybrid environments.
• Install, configure, test, repair, and replace network equipment, including coordination with vendors and service providers as needed.
• Support office openings, expansions, and network refresh projects.
• Automate deployments, administer, and maintain cloud-based services and solutions, with a focus on Azure networking services.
• Administer and support Azure resources including Virtual Machines, storage accounts, and identity and access management (Entra ID / Azure AD).
• Assist with cloud migrations and infrastructure-as-code initiatives (ARM, Bicep, Terraform preferred).
• Apply cloud security and compliance best practices across network and cloud environments.
• Act as escalation point for Tier 1 Help Desk tickets involving network connectivity, endpoint issues, authentication failures, and performance problems.
• Perform root cause analysis and implement permanent technical fixes.
• Provide technical guidance, mentorship, and Tier II support to Help Desk staff.
• Troubleshoot network and cloud‑related issues both remotely and onsite as required.
• Conduct regular security assessments and implement controls aligned with industry frameworks (e.g., CIS, HIPAA).
• Ensure secure configuration of network and cloud resources.
• Assist with logging, monitoring, incident response, and remediation activities.
• Participate in audits and compliance assessments as required.
• Collaborate with leadership and IT teams to develop, implement, and improve disaster recovery and business continuity procedures.
• Document network configurations, standards, procedures, and resolutions for operational and knowledge base use.
• Report network status, incidents, and project progress to IT leadership and key stakeholders.
• Collaborate with cross-functional teams to ensure successful integration of network and cloud solutions.
• Maintain up‑to‑date knowledge of emerging networking, cloud, and security technologies and trends.
• Perform on‑site installations and troubleshooting for network equipment, workstations, and peripherals.
• Travel locally to support on‑site projects and operational needs.
• Provide technical guidance and support to clients during offsite visits.
• Participate in after‑hours or weekend work as required for maintenance, outages, or critical changes.
• Perform all other duties as assigned.

• Bachelor’s degree in computer science, information technology, or a related field is preferred.
• 4–7 years of experience in Azure / AWS cloud services, IT infrastructure, networking, or systems engineering.
• Cloud Services certification required.
• Relevant certifications (e.g., Azure Network Engineer Associate, Security, AWS Certified Solutions Architect) are preferred but not required.
• Prior experience providing Level 2 or Tier 2 technical support
• Experience working with cloud platforms such as Azure, AWS, or GCP.
• Strong knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
• Proven experience successfully collaborating across multiple functional areas and departments.
• Proven experience successfully innovating in a fast‑growing work environment while dealing with ambiguity as a self‑starter with integrity and a driven work ethic.

• Heavily analytical mind with an acuity for investigation and repair.
• Ability to document processes and procedure.
• Strong Interpersonal, oral, and written communication skills with excellent self‑discipline and patience.
• Confident, independent thinker and strong decision‑making ability when circumstances warrant such action.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Ability to develop relationships and collaborate in a decentralized organization. Able to work independently as well.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

• Must be able to sit for long periods of time and lift up to 40 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.