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Entry Level It Helpdesk Jobs in Reston, VA (NOW HIRING)

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

This role involves providing IT helpdesk support to users of various Operational Technology and ensuring that documentation aligns with the highest quality standards while offering effective ...

Fairfax County

Enterprise IT Technician

Fairfax, VA · On-site

$73K - $128K/yr

Experience with ServiceNow, including ticket lifecycle management and trend analysis Experience providing direct customer support in an IT help desk, technical support, or customer-facing technology ...

SSI

IT Support Tech - Entry Level

Manassas Park, VA

$12.77/hr

The SSI Career Resource Center (CRC) offers basic computer skills assistance services free of charge to the community. IT Support Techs are responsible for teaching and assisting customers with job ...

Fairfax County, VA

Enterprise IT Technician

Fairfax, VA · On-site

$73K - $128K/yr

Experience providing direct customer support in an IT help desk, technical support, or customer-facing technology environment. * Experience troubleshooting Video Teleconferencing (VTC) systems and ...

Centurion

IT Technical Recruiter (79711)

Sterling, VA · On-site

We are currently seeking a full-time IT Technical Recruiter to join our growing team. This role ... Helping refine s and postings to better attract the right talent. * Tracking recruiting activity ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Reston, VA

Entry Level It Helpdesk information

See Reston, VA salary details

$13

$24

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

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For Entry Level It Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT Support Coordinator (On-site)

Guidance Residential

Reston, VA • On-site

$22.25 - $30.75/hr

Full-time

Re-posted 22 days ago

Job description

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.
We are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed.
Help-Desk Support Functions
  • Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
  • Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations, laptops, and mobile devices to end users in a thorough and professional manner.
  • As directed by the CTO, provide support for commonly used applications, including Microsoft Office, Remote Desktop, and VPN as directed by the IT Help Desk.
  • Provide support, troubleshoot, and coordinate with vendors in resolving issues related to printers, scanners and other office equipment.
  • Assist in preparing, maintaining, and updating procedures for logging, reporting, and statistically monitoring desktop operations.
  • Assists the IT Help Desk in maintaining inventory of computer, networking, and all other IT-related equipment.
  • Configure, maintain and support all workstations, printers and miscellaneous devices as directed.
  • Assist in the maintenance of the Exchange e-mail server ensuring efficiency and up time, including all email related applications.
  • Assist in the administration of the daily and/or weekly backups: help analyze backup performance information, identify areas of concern, and propose design changes to rectify performance issues.

Requirements
  • Knowledge of Information Systems, Computer Science, or a related field is an advantage.
  • Internship/Apprenticeship experience in supporting an IT help desk, PC installation and maintenance.
  • Working knowledge of Windows 7, Windows 10, Windows Server 2008/2012, Microsoft Office, and MS Office 365.
  • Working knowledge of Mac OSX.
  • Excellent customer service, oral and written communication skills.
  • Ability to learn, follow processes and apply best practices related to the job.
  • Ability to explain technical concepts and procedures to non-technical users.
  • Using initiative and independent judgment within established guidelines and procedures.
  • Ability to thrive in high-demand high-pressure situations.

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