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Remote It Helpdesk Jobs in Reston, VA (NOW HIRING)

System One

IT Engineer - Windows and macOS

Bethesda, MD · Remote

$40 - $60/hr

... Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Enginee ... This is not a Tier 1 help desk role -- you will design, implement, and maintain technical controls ...

Seneca Holdings

IT Governance Analyst

Chantilly, VA · Remote

Great Waters Federal is seeking to hire an IT Governance Analyst for the National Capital Region or for remote placement. The individual selected will be responsible for ensuring that the agency ...

System One

IT Developer

Merrifield, VA · Remote

Job Title: IT Developer Remote Type: Contract Responsibilities * Design, develop, configure, and ... We help clients get work done more efficiently and economically, without compromising quality.

One Federal Solution

IT Specialist

Washington, DC · On-site +1

One Federal Solution is seeking an IT Specialist to support a Government Client and Identity ... helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran ...

E Logic

IT Project Manager

Washington, DC · Remote

$90K/yr

This position will be remote, however may be required to work on-site at CBO facilities without ... A strong working understanding of Information Technology (IT) infrastructure and cybersecurity ...

Maximus

IT Business Analyst

VA · On-site +1

General information Job Posting Title IT Business Analyst Date Friday, July 31, 2026 City Remote Country United States Working time Full-time Description & Requirements Are you an ambitious ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Reston, VA

Remote It Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do remote it helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What are popular job titles related to Remote It Helpdesk jobs in Reston, VA?

For Remote It Helpdesk jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Reston, VA look for?

The top searched job categories for Remote It Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote It Helpdesk jobs?

Cities near Reston, VA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

IT Engineer - Windows and macOS

System One

Bethesda, MD • Remote

$40 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

IT Engineer – Windows and MacOS Contract to Hire Bid Support- Start expected Mid-August 2026, if awarded Clearance – Active Top Secret required Remote Rate: $40/hr. to $60/hr. commensurate with experience System One IT is seeking an IT Engineer to provide engineering-level endpoint and infrastructure support for a federal agency client. This position is in the bid phase, expected to begin in mid-August 2026 if awarded. This is not a Tier 1 help desk role — you will design, implement, and maintain technical controls across Windows and macOS environments, covering imaging, patch management, device lifecycle, identity engineering, and telemetry to support threat detection and incident response. Duties and Responsibilities:

  • Design and maintain secure, standardized workstation images for macOS and Windows platforms, including VDI and remote access configurations
  • Engineer and maintain endpoint configuration baselines using Ivanti, KACE, Microsoft Intune, and Windows Autopilot; remediate configuration drift and enforce compliance policies
  • Implement and manage OS and application patch management processes; coordinate orchestration, post-deployment validation, and rollback
  • Support device enrollment, provisioning, and lifecycle management using Intune, Autopilot, Apple Business Manager, and JAMF; maintain accurate asset inventory
  • Configure and maintain endpoint logging and telemetry; ensure log forwarding to enterprise SIEM and EDR platforms
  • Follow a formal assessment-to-remediation workflow, producing Findings Reports, Remediation Plans, and Validation Reports for all engineering changes
  • Produce and maintain operational runbooks, knowledge transfer materials, and escalation documentation
Education and Years of Experience:
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field preferred
  • Education requirements may be waived based on professional experience, at the government’s discretion
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing engineering (not help desk) functions in enterprise environments
  • Experience building and maintaining Windows and macOS workstation images, including automation, validation, and rollback
  • Hands-on experience with Ivanti and/or KACE for OS and application patch management
  • Experience with Microsoft Intune and Windows Autopilot for device provisioning and compliance enforcement
  • Experience implementing passwordless authentication and hardware-backed credentials
  • Experience configuring endpoint logging and forwarding telemetry to SIEM and EDR platforms
  • Experience supporting forensic collection and audit readiness
  • Experience working under formal change control, audit, and security governance processes
Required Skills & Certifications:
  • Experience with JAMF Pro for macOS endpoint management
  • Microsoft certification in endpoint management or cloud administration
  • Prior federal government IT engineering experience

Clearance Requirements: Active Top Secret (TS) clearance required.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-MM1 #LI-MM1 Ref: #856-Baltimore-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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