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Remote It Helpdesk Jobs in Reston, VA (NOW HIRING)

NTT Data Americas, Inc.

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT America

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Project Manager

Arlington, VA · On-site +1

$96K - $144K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

IT Sales Executive

Herndon, VA · On-site +1

$132K - $220K/yr

... help organizations and society move confidently and sustainably into the digital future. As a ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

Seneca Holdings

SME IT Governance Manager

Chantilly, VA · On-site +1

$97K - $119K/yr

Great Waters Federal is seeking an SME IT Governance Manager for the National Capital Region or a remote position. The selected candidate will be responsible for aligning the organization ...

Scalian

IT Systems Administrator

Herndon, VA · On-site +1

Contribute to compliance initiatives and help maintain security controls aligned with audit standards * Track and report IT performance metrics, security indicators, and compliance status * Work with ...

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How much do remote it helpdesk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote it helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
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Remote It Helpdesk jobs near you
Project Manager (IT Technology Transformation)

Project Manager (IT Technology Transformation)

Ascella Technologies, Inc.

Washington, DC • On-site, Remote

$111K - $131K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

As a Project Manager, you will coordinate IT service delivery and technology updates for a federal agency.  Your work helps keep various IT projects—from infrastructure maintenance to system modernizations—organized and aligned with standard federal requirements.

Key Responsibilties:
  • Project Coordination: Provide program and project management (P/PM) services to support the organization’s current and future IT structure.
  • Compliance Oversight: Ensure that project recommendations and plans follow federal policies and agency-wide technical standards.
  • Team Participation: Serve as a subject matter expert in cross-functional Integrated Product Teams (IPTs) to help develop acquisition and risk management strategies.
  • Performance Tracking: Manage project schedules, quality assurance, and financial reporting to ensure service levels are met.
Required Qualifications:
  • US Citizenship (no dual citizenship)
  • ITIL 4 Certification: Foundation, Specialist, or Expert level certification in ITIL 4
  • Bachelor's degree from an accredited college or university
  • At least 5-10 years of practical experience managing IT projects within a federal environment, including handling risk, schedules, and financial tracking.
  • Familiarity with incremental development methodologies like Scrum or Kanban and the standard system lifecycle phases (DME, O&M).
  • Experience working within certified environments, specifically ISO 9001 & CMMI Maturity Level 3
  • Ability to produce standard federal project documentation, such as Progress, Status, and Management Reports.
Desired Qualifications:
  • Experience working within CMMI Maturity Level 5 environment
  • General understanding of modern federal IT concepts like Zero Trust Architecture, Cloud-native environments (PaaS/SaaS), or FICAM.
Our Culture: What Makes Ascella Employees Great

At Ascella, we celebrate innovative thinkers who are empowered to share their ideas and tackle real business challenges. Your creativity will not only be welcomed but also essential in shaping our processes and solutions.

We are passionate about lifelong learning, fostering a culture that prioritizes professional development and personal growth. Here, you’ll collaborate with a talented team that supports and inspires each other, ensuring that you’re continually challenged and encouraged to expand your skills.

Client satisfaction is at the heart of our mission. Our employees are dedicated to providing exceptional service, proactively addressing both current and future client needs. You’ll be part of a team that values the client experience as a key component of our success.

Open communication is vital to our work environment. We maintain an open door policy, encouraging questions and the sharing of ideas. We believe in aligning individual contributions with company objectives, fostering transparency, and regularly seeking feedback to enhance our processes.

Lastly, we are committed to being an inclusive organization. We embrace diversity, ensuring that all employees feel valued and respected. Our varied talents and experiences drive creativity and innovation, making our workplace dynamic and successful.

Position: Project Manager
Location: Washington, DC (Fully Remote)
Base Compensation: We offer a competitive salary and benefits package, and we are open to discussing compensation based on your qualifications and experience
Other Compensation: 4% contribution to 401(k), performance bonus, profit-sharing
Paid Time Off: 16 days PTO/year, 11 holidays/year
Benefits: Medical, Dental, Vision, Life, Disability, 401(k)…and more
Position is open until filled, applications accepted on an ongoing basis.

Equal Employment Opportunity Statement
Ascella Technologies is an Affirmative Action/Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. We provide equal employment opportunities to all qualified candidates without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other characteristic protected by law. Ascella Technologies is committed to providing veteran employment opportunities to our service men and women.

Employment Type: FULL_TIME

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