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It Helpdesk Intern Jobs in Reston, VA (NOW HIRING)

Custom Software Systems, Inc.

Be Seen First

Tier 1 IT Help Desk Technician

Washington, DC · On-site

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Nwis

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Support Services

Arlington, VA

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

We offer IT solutions across the disciplines of program/project management, applications ... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ...

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All JobsIt Helpdesk Intern JobsIt Helpdesk Intern Jobs in Reston, VA

It Helpdesk Intern information

See Reston, VA salary details

$9

$18

$26

How much do it helpdesk intern jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it helpdesk intern in Reston, VA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
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What cities near Reston, VA are hiring for It Helpdesk Intern jobs? Cities near Reston, VA with the most It Helpdesk Intern job openings:
It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in Reston, VA as of August 2026, with employment types broken down into 18% Internship, 1% As Needed, 50% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,728 per year, or $18.1 per hour.

IT Help Desk - Tier 1 (Federal)

Symposit LLC

Silver Spring, MD • On-site

$35K/yr

Full-time

Posted 26 days ago

Job description

Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Analysts research questions using available information resources, including an IT Help Desk knowledge base.
Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.
Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Analysts work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk analysts are currently remote due to COVID-19 but may be asked to work on site (White Oak, MD) as directed by the Customer. Analysts must be prepared to switch dynamically from remote to on-site as needed.
WORK EXPERIENCE REQUIREMENTS
Help Desk Analysts should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis. They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills. Excellent problem-solving skills and broad understanding of relationships between hardware and applications are necessary. Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10. Required professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties. Must be able to obtain Public Trust security clearance. Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.
EDUCATION REQUIREMENTS:
Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.
As an equal opportunity employer, Symposit LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Symposit LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable laws.
Symposit LLC participates in E-Verify. For more information please visit: www.dhs.gov/E-Verify

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