ZipRecruiter

Log In

1

It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Bizzell

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

Global Impact

IT Manager - Client Support

Washington, DC · Hybrid

$95K - $110K/yr

Oversee the IT helpdesk function, ensuring timely, efficient, and high-quality technical support for all employees.   * Manage and support the lifecycle of both Windows and Mac hardware ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

NuAxis Innovations LLC

IT Specialist II

Washington, DC · On-site

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

AHU Technologies Inc

IT Help Desk Specialist

Washington, DC · On-site

$32 - $35/hr

Serve as the first point of contact for IT support requests via phone, email, ticketing system, or ... High school diploma or equivalent; associate degree or technical certification preferred. * Strong ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.50 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Responsibilities: - Serve as the first level Help Desk for the TEN Lab's systems and accounts ... IT Helpdesk support. - 3+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

previous page

Showing results 41-60

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Reston, VA

It Helpdesk Associate information

See Reston, VA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What are popular job titles related to It Helpdesk Associate jobs in Reston, VA?

For It Helpdesk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Reston, VA look for?

The top searched job categories for It Helpdesk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for It Helpdesk Associate jobs?

Cities near Reston, VA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,450 per year, or $22.3 per hour.

IT Specialist Helpdesk II

Bizzell Group

Hyattsville, MD • On-site

Full-time

Posted 19 days ago

Job description

Job Type
Full-time
Description
The IT Specialist II provides advanced technical support, system administration, and endpoint management across Bizzell's enterprise and federal contract environments. This role handles initial and escalated incidents, administers Microsoft 365 and Entra ID services, supports cloud and endpoint security, and ensures compliance with organizational and contract-specific standards. This specialist has the ability to solve complex issues and contributes to improving IT systems, automation, and security posture.
Scope of Work: The Specialist will perform the following services:
  1. Helpdesk Support Services:
    • Act as the initial point of contact for users seeking technical assistance via phone, chat, email, or in person.
    • Provide first and second-level technical support for customer queries related to computer hardware, software, and systems.
    • Collect customer data to identify the nature of the request and determine the best resolution.
    • Log all service calls into the help desk call tracking system and ensure all tickets are monitored, distributed, and resolved in a timely fashion.
  2. Advanced Technical Support & Troubleshooting:
    • Resolve escalated L2 incidents related to Windows, macOS, mobile devices, VPN, MFA, conditional access, and other tools.
    • Escalate unresolved queries to a higher level of support and follow up with end users to provide feedback and resolution updates.
    • Perform root cause analysis of recurring issues and develop long-term solutions.
    • Provide guidance and coaching to Tier I staff when needed.
    • Ability to lead technical onboarding training
  3. Microsoft 365/Entra ID Administration & Endpoint Management:
    • Manage and troubleshoot issues involving:
      1. Entra ID users, groups, and conditional access
      2. M365 policies and configurations
      3. Permissions
    • Assist with enforcing compliant identity and device policies
    • Enroll, configure, and secure devices via Intune
    • Deploy applications, compliance policies, and configuration profiles.
    • Assist with device lifecycle management: provisioning, imaging, encryption, and retirement.
  4. Security & Compliance:
    • Implement and maintain endpoint security controls, including Defender, Huntress, MFA, and secure baseline policies.
    • Help maintain asset tracking, patch compliance, and zero-trust policies.
  5. Systems Support & Administration
    • Support backend systems and cloud services as assigned (Azure, Intune, Defender, device policies).
    • Perform routine maintenance and updates on workstations, printers, and network-connected devices.
    • Document configurations, troubleshooting steps, and internal SOPs.
  6. Automation, Scripting, & Process Optimization
    • Write/maintain small PowerShell/Python scripts for automation or data handling.
    • Recommend improvements for workflows, ticket routing, and system management.

Requirements
Qualifications:
  • Bachelor's degree in IT, Computer Science, Information Science, or related field (preferred).
  • 1-3+ years of technical support or system administration experience.
  • Proficiency with M365, Entra ID, Intune, Windows, and macOS support.
  • CompTIA A+, Network+, Security+, or equivalent certifications (preferred).
  • Strong troubleshooting, communication, and documentation skills.

Competencies:
  • Problem-solving & analytical skills
  • Technical depth across identity, devices, and other related systems
  • Ability to work independently and as a team
  • Customer-centric communication
  • Strong time and task management
  • Understanding of security and compliance requirements

Apply