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It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

Saronic Technologies

IT Technician

Washington, DC · On-site

... helpdesk management system, ensuring resolutions are well-documented. • Maintain up-to-date ... Required : • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

TENICA and Associates LLC

IT Associate TS/SCI

Chantilly, VA · On-site

$80K - $160K/yr

ACTIVE TS/SCI CLEARANCE REQUIRED TO BE CONSIDERED FOR THIS POSITION As an IT Associate TS/SCI , you will be responsible for providing guidance and developing, and maintaining IT strategy and tasks to ...

Saronic Technologies

IT Technician

Arlington, VA · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ... Familiarity with ticketing systems and helpdesk management tools. * Excellent communication and ...

New

TENICA Global Solutions

IT Associate TS/SCI

Chantilly, VA · On-site

$80K - $160K/yr

ACTIVE TS/SCI CLEARANCE REQUIRED TO BE CONSIDERED FOR THIS POSITION As an IT Associate TS/SCI , you will be responsible for providing guidance and developing, and maintaining IT strategy and tasks to ...

UHS

Information Technology (IT) Specialist

Leesburg, VA · On-site

$28 - $36/hr

The Information Technology (IT) Specialist provides technical support for the entire facility. This ... At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help ...

MedVanta

IT Network Engineer

Bethesda, MD · On-site

This role serves as Level 2 escalation for the IT Help Desk, resolving complex technical issues ... Associate, Security, AWS Certified Solutions Architect) are preferred but not required. • Prior ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Reston, VA

It Helpdesk Associate information

See Reston, VA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it helpdesk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
What job categories do people searching It Helpdesk Associate jobs in Reston, VA look for? The top searched job categories for It Helpdesk Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for It Helpdesk Associate jobs? Cities near Reston, VA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Reston, VA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,450 per year, or $22.3 per hour.
IT Technician

IT Technician

Saronic Technologies

Washington, DC • On-site

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician responsible for advanced technical support across various IT systems and networks, resolving technical issues, performing system maintenance, and ensuring the overall health of the IT infrastructure.
Responsibilities:
• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
• Assist with network configurations, including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance, including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.
Qualifications:
Required:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in a technical support or similar IT role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Preferred:
• Familiarity with Department of Defense (DoD) or military industry projects.
• Knowledge of autonomous systems or maritime technology.
Company:
Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform. Founded in 2022, the company is headquartered in Austin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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