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It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

CORAS

IT Support and Operations Associate

Mclean, VA

$20 - $24/hr

Role Overview We are seeking a highly organized, process-driven IT Support & Operations Associate ... You will help gather evidence, track milestones, and ensure our systems meet the criteria for ...

Next Step Systems

IT Manager

Washington, DC · On-site

$107K - $131K/yr

... help desk. This IT Manager role will also collaborate with others on the tech team who manage software and data platforms and assist other key stakeholders with development of scalable business ...

SOSi

Information Technology Specialist

Reston, VA · On-site +1

Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree ...

SOSi

Information Technology Specialist

Reston, VA

Associate's degree in the following field or in a related field (Computer Science, Computer Information Systems, Information Science & Technology Management, Information Systems) OR a similar degree ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services ... Provide escalation support as necessary for Level I Helpdesk staff  * Assist with the onboarding ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services ... The Helpdesk Technician Level II provides day to day support for the implementation ...

Synergy Family Services

IT Specialist

Hyattsville, MD · On-site

We are expanding our team to include an IT Specialist who can support our technological infrastructure and help integrate artificial intelligence (AI) solutions tailored to the healthcare industry.

HN Consulting

IT Auditor

Alexandria, VA · On-site

... weaknesses, and help the client plan a solution to prevent potential security threats ... Identify information technology system risks and assess potential impact of risks on the ...

HN Consulting

IT Auditor

Alexandria, VA · On-site

... weaknesses, and help the client plan a solution to prevent potential security threats ... Identify information technology system risks and assess potential impact of risks on the ...

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It Helpdesk Associate information

See Reston, VA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for it helpdesk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA? The most popular types of It Helpdesk jobs in Reston, VA are:
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It Helpdesk Associate jobs near you

IT Support and Operations Associate

CORAS

Mclean, VA

$20 - $24/hr

Other

Posted 19 days ago

Job description

CORAS is an AI-native decision intelligence platform purpose-built for the Department of War and federal agencies. We provide high-stakes decision-makers with real-time data, agentic automation, and mission-critical insights across secure environments. At CORAS, we are redefining how the Pentagon and national security leaders govern complex programs, portfolios, and budgets through cutting-edge AI.

Role Overview 

We are seeking a highly organized, process-driven IT Support & Operations Associate to join our team in McLean. This is an Intern-to-Hire opportunity designed for a recent college graduate or a senior-level student looking to launch a career in Federal Cybersecurity and IT Operations. 

Working directly with the Director of facility security, you will play a critical role in our Cybersecurity Certification efforts. This position is a "deep dive" into the administrative and technical requirements of maintaining Authority to Operate (ATO) in a FedRAMP High environment. You will bridge the gap between technical infrastructure and the rigorous compliance standards required to protect national security data. 

Key Responsibilities 

  • Assist in the administrative heavy lifting of cyber assessment processes. You will help gather evidence, track milestones, and ensure our systems meet the criteria for federal ATOs. 
  • Create and maintain clear SOPs (Standard Operating Procedures) and internal IT documentation that satisfy strict audit requirements. 
  • Support the Director with project tracking, IT asset management, and vendor coordination to ensure operational excellence. 
  • Identify and document technical workflows to ensure all IT systems and security procedures are replicable and audit-ready.
  • Utilize foundational networking knowledge to assist in documenting network maps, hardware configurations, and IP schemas as they relate to security boundaries. 

The Ideal Candidate 

  • Highly Organized with an "eye for detail" and can manage the administrative rigor required for federal certifications. 
  • You can translate complex technical processes into actionable written instructions. 
  • Basic understanding of networking and a strong interest in Cyber Compliance (NIST, FedRAMP, etc.). 
  • Due to our work with the Department of War and our FedRAMP High authorization, this position requires U.S. Citizenship.

What You’ll Gain 

  • Successful performance during this 4-month period can lead to a full-time career at CORAS. 
  • Hands-on experience with the ATO process and federal cyber assessment frameworks, highly valuable skills in the defense tech sector.
  • Work side-by-side with the Director of facility security in a high-growth AI environment.

Requirements

  • Must be able to work a hybrid schedule with on-site presence in McLean, VA.
  • Commitment to a part-time schedule (under 35 hours/week) for the initial 4-month duration
  • Strong proficiency in organizational tools (Word, SharePoint, Excel/Spreadsheets). 

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