It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

Summary
This position is located in the Museum and Library Services and serves as a Supervisory Information Technology Specialist. The incumbent is responsible for managing the OCIO and IT security to ensure the integrity, reliability, accessibility, and confidentiality of information systems and assets, and are responsible for advancing the infrastructure modernization as IMLS assesses having geographically dispersed personnel and a hybrid work environment.
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Duties
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If selected for the Supervisory Information Technology Specialist position, the incumbent will serve as the Chief Information Officer (CIO) with primary responsibility for managing the OCIO and IT security to ensure the integrity, reliability, accessibility, and confidentiality of information systems and assets. OCIO is responsible for advancing the infrastructure modernization as IMLS assesses having geographically dispersed personnel and a hybrid work environment. OCIO develops the Institute's Information Technology (IT) strategic plan and is responsible for applications engineering of all IMLS IT requirements. Typical assignments will include but are not limited to:

• Providing IT helpdesk services and support for all supported IMLS IT environments, software, hardware, mobile communications, printers, and the wired and WIFI network; providing operational support of cloud-based production and test environments; and for the configuration, installation, and operation of IT products.
• Managing OCIO security to ensure the integrity, reliability, accessibility, and confidentiality of information systems and assets.
• Managing the agency's enterprise-wide IT operations, information lifecycle functions, public facing technology and website, intranet, and customer care services; and for implementing all necessary policies, procedures, and practices to ensure the agency's compliance with all regulatory requirements and alignment with generally accepted IT business standards and performance.
• Advances the infrastructure modernization as IMLS assesses having geographically dispersed personnel and a hybrid work environment.
• Develops the Institute's Information Technology (IT) strategic plan and is responsible for applications engineering of all IMLS automated requirements including the Internet, Intranet, and Database administration.
• Formulates policies and procedures and provides technical expertise regarding all aspects of information management throughout the agency.
• Develop goals and objectives for technology and information initiatives based on organizational needs.
• Ensures the protection of IT assets and the integrity, security, and privacy of information entrusted to or maintained by IMLS.
• Provides advice and counsel concerning IT issues and industry trends to agency leadership.
• Serves as the Chief Information Officer, management advisor, and senior consultant regarding corporate enterprise architecture, IT standards and information systems for the agency.

Performs other duties as assigned.
Requirements
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Conditions of employment

• Must be a U.S. Citizen or National.
• Males born after 12-31-59 must be registered for Selective Service.
• If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the
  applicant's successful completion of a background security investigation and favorable adjudication.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the
  DHS "E-Verify" System
• Relocation expenses will not be authorized.
• Limit your resume to 2 pages. See "Required Documents" section for more details.
• Status candidates must meet all qualification requirements, to include time-in-grade and time after competitive appointment, and specialized
  experience by the closing date of this announcement and before placement in the position.
• "Your employment in this position will be At-Will. Position in Schedule F- Policy/Career, may obtain competitive status after two years of service in the Schedule F positions, if applicable".

Qualifications
MINIMUM QUALIFICATIONS: Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.
BASIC EXPERIENCE: Applicants must have IT-related experience demonstrating each of the four competencies listed below. Applicants resume must demonstrate expert proficiency related to each competency below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the Basic Experience requirements above, applicants must have at least one year of specialized experience (equivalent to at least the GS-14 grade level or pay band in the Federal service). Specialized experience is defined as:
(1) expertise in effectively guiding the translation of mission, goals, and strategies into programs, projects, and processes within broad organizational (e.g., federal, state, private industry, etc.) context; (2) expert level of analytical skills and abilities to assess the effects of legislative, regulatory, and compliance programs on agency strategies, policies, and operations; (3) experience developing comprehensive programs to improve productivity, cost effectiveness, and efficiency of organization activities; (4) expert experience in providing oversight and direction for the delivery of IT services and coordinating a wide range of technical and service-oriented IT duties in support of agency operations and program-wide IT projects and other initiatives.
NOTES:

1. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.
2. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
3. Your resume and application materials should demonstrate that you possess the following competencies referenced in the vacancy announcement. Do not provide a separate narrative written statement. Rather, you must describe in your application or resume how your past work experience demonstrates that you possess the KSAs identified in the specialized experience definition. Cite specific examples of experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write, "See resume" in your application.
4. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration.

Education
Education is not a substitute for specialized experience at this grade level.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Procedures for Requesting a Reasonable Accommodation
Career Transition Assistance Programs: This position is in the Excepted Service. While individuals with ICTAP eligibility may apply, the ICTAP program apply to employees who have been involuntarily separated from a federal service position within the Competitive Service. For more information visit Career Transition Assistance Programs .
CURRENT/FORMER POLITICAL APPOINTEES: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Selective Service Registration:Males born after 12-31-59 must be registered or exempt from Selective Service, visit the: Selective Service System website.
Veterans Preference: If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
SCHEDULE F NOTICE:As a condition of employment for accepting this position, you will be serving in a position in Schedule Policy/Career of the excepted service. You will obtain competitive status after two years of service in this position, if applicable. Your employment in this position will be At-Will. Merit Systems Protection Board (MSPB) appeals of adverse actions concerning performance, discipline, and other matters arising under chapters 23, 43, and 75 of title 5, United States Code will not be available to an individual serving in this position. Prohibitions on prohibited personnel practices will be enforced by the Office of General Counsel, Institute of Museum and Library Services (IMLS) and not the Office of Special Counsel.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.