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It Helpdesk Associate Jobs in Reston, VA (NOW HIRING)

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and ... • Associates degree in Information Systems, or related Company : Grossberg Company is an ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

Associates or Bachelor's degree in Information Technology related field * IT Certifications (e.g. A ... Help desk: 1 year (Preferred) * Customer Service: 1 year (Preferred) * Office 365: 1 year ...

Marathon TS

Cleared Helpdesk Technician (onsite)

Ashburn, VA · On-site

$20.50 - $27.50/hr

Required : • Associates degree in Communications, Technical Writing, Information Technology, or a related field. • Minimum of 2 years of experience in help desk support. • Proficient in ...

Doist

IT Help Desk Manager

Herndon, VA · On-site

$90 - $120/hr

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

New

Bizzell Group

IT Specialist Helpdesk II

Hyattsville, MD · On-site

... IT systems, automation, and security posture. Scope of Work: The Specialist will perform the following services: * Helpdesk Support Services: * Act as the initial point of contact for users seeking ...

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Showing results 21-40

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Reston, VA

It Helpdesk Associate information

See Reston, VA salary details

$15

$22

$34

How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Reston, VA is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Reston, VA?

The most popular types of It Helpdesk jobs in Reston, VA are:

What are popular job titles related to It Helpdesk Associate jobs in Reston, VA?

For It Helpdesk Associate jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Reston, VA look for?

The top searched job categories for It Helpdesk Associate jobs in Reston, VA are:

What cities near Reston, VA are hiring for It Helpdesk Associate jobs?

Cities near Reston, VA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Reston, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,450 per year, or $22.3 per hour.

Journeyman IT Help Desk Specialist

Bailey Information Technology, LLC

Washington, DC

Full-time

Re-posted 7 days ago

Job description

Position: Journeyman IT Help Desk Specialist
Location: Washington, DC
Position Summary
BIT, LLC is seeking a Journeyman IT Help Desk Specialist to provide advanced Tier II front-line technical support to  client staff (~275 employees). This role delivers hands-on deployment, maintenance, and troubleshooting of personal computers and related technologies, including mobile devices, and serves as a technical escalation point above Tier I support. The estimated workload is approximately 7–9 service tickets per day (~270/month), generally moderate in complexity with periodic advanced troubleshooting.
Key Responsibilities
  • Inspect, image, configure, and deploy Windows desktops, macOS systems, and mobile devices in accordance with onboarding documentation, security baselines, and division-specific requirements
  • Install, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS environments, including patches, firmware updates, and Zero Trust / Defense-in-Depth security configurations
  • Register and manage mobile devices (iOS, Android) within enterprise MDM platforms; support end users with authentication, MFA, and secure remote connectivity
  • Administer endpoint management and automation tooling — Ivanti EPM, KACE, JAMF, and Microsoft Intune — to deploy software and enforce configuration policy
  • Administer Microsoft Entra ID / Active Directory: user account provisioning, group policy adjustments, and identity lifecycle management
  • Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity problems, endpoint irregularities — using independent judgment to identify root cause
  • Analyze Windows Event Viewer and macOS Console logs to identify error patterns and develop evidence-based, recurring-issue prevention solutions
  • Mentor and support Tier I personnel: enforce best practices, validate SOPs, review escalations
  • Coordinate with Service Desk, Network Operations, Cloud Services, and Cybersecurity teams to ensure timely, consistent issue resolution
  • Maintain clear, timely communication on ticket status and resolution via the official tracking system
  • Replace defective/obsolete hardware and software; maintain accurate asset records
  • Perform secure drive sanitization and destruction (e.g., BitRaser) with required certificates of destruction
  • Support patch management and vulnerability remediation cycles, prioritizing findings from vulnerability scanning tools (e.g., Nessus)
  • Participate in incident response and outage/emergency support as needed
Required Knowledge, Skills & Abilities
  • Enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, and configuration management
  • Direct experience with endpoint management platforms: Ivanti, KACE, Microsoft Intune, and JAMF
  • Identity and access management: Microsoft Entra ID / Active Directory, MFA, role-based access controls, AWS-integrated identity
  • Ability to diagnose authentication, connectivity, and endpoint performance issues via system logs and diagnostic tools
  • Ability to coordinate cross-team incident response with Service Desk, NetOps, and Cybersecurity
  • Strong understanding of patch management, baseline configuration, and automated imaging workflows
  • Familiarity with cloud/hybrid environment management, including AWS-hosted resources and on-prem/cloud identity integration
  • Working knowledge of Zero Trust security principles
  • Strong written and verbal communication; ability to document procedures, build user guides, and mentor junior technicians
  • Excellent customer service and problem-solving skills; ability to prioritize under deadline pressure
Preferred Certifications
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate (or equivalent)
  • Apple Certified IT Professional
  • AWS Certified Cloud Practitioner (or higher-level AWS certification)
  • ITIL Foundation (or equivalent service management certification)
  • Certified SysOps Administrator – Associate
Preferred Education
Bachelor's degree in Information Technology, Computer Science, or a closely related field.
Security & Suitability Requirements
  • Must be a U.S. Citizen, Lawful Permanent Resident, or H-1B visa holder (if otherwise eligible for the role, including work authorization)
  • Must obtain a favorable FBI criminal history check and complete fingerprinting at U.S. Capitol Police headquarters, Washington, DC, prior to start
  • Must complete CBO IT Security Awareness training prior to start and annually thereafter
  • Must maintain strict confidentiality of all CBO information (financial, personnel, and proprietary data) per contract security requirements
  • Must visibly wear contractor identification badge at all times while on the Congressional campus