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Chat Desk Jobs in Virginia (NOW HIRING)

GDIT

Helpdesk

Manassas, VA · On-site

$70K - $95K/yr

As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work ... Delivering excellent customer service via phone, chat, email, and tickets. * Support our new ...

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Chat Desk information

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$12

$22

$33

How much do chat desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Virginia?

For Chat Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Virginia look for?

The top searched job categories for Chat Desk jobs in Virginia are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Service Desk Technician (Day Shift)

Decisionpoint Corporation

Arlington, VA • On-site

$19 - $24/hr

Other

Re-posted 21 days ago

Job description

Overview
DecisionPoint is seeking an experienced Service Desk Technician (Day Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role.
This position is fully on-site in Arlington, VA.
Duties & Responsibilities
  • Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support.
  • Owning, tracking, and resolving Information Technology (IT) incidents and requests.
  • Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).
  • Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status.
  • Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
  • Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP's), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions.
  • Logging/Tracking trouble tickets to escalate to other IT support groups.
  • Creating, modifying, or deactivating user accounts.
  • Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
  • Responding to all assigned calls and messages in order of priority and severity.
  • Serve as the First contact for users via phone or email for all IT-related inquiries and incidents.
  • Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information.
  • Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.
  • Maintain a professional appearance and demeanor during duty hours and when working with the user community.
Qualifications
  • Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
  • High School Diploma with a minimum of 1-2 years of relevant experience in a help desk or technical support role.
  • A proven track record of providing exceptional customer service.
  • Basic troubleshooting and knowledge of IT systems and Applications, their Operating systems ( Windows), Microsoft Office, O365 web browsers, electronic email and other software.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure fast paced environment.
  • Possess excellent written, verbal, and interpersonal communication skills.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Preferred:
  • ITIL Certification
  • Help Desk Institute Certifications
  • CompTIA A+ or Microsoft Certified Professional

Compensation: Anticipated hourly rate range is $19.00-$24.00 per hour.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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