$20.50 - $27.75/hr
... chat modules to resolve questions regarding access requests, user identities & approved access Utilize Service Now as the ticketing tool to track and escalate tickets for end users Assist with ...
$20.50 - $27.75/hr
... chat modules to resolve questions regarding access requests, user identities & approved access Utilize Service Now as the ticketing tool to track and escalate tickets for end users Assist with ...
Annapolis, MD · On-site
$80K - $95K/yr
... email, chat, and ticketing systems. • Document all customer interactions and actions in the ... The Help Desk Level 0 Specialist provides first-line monitoring and customer support for ...
Annapolis, MD · On-site
$80K - $95K/yr
... email, chat, and ticketing systems. • Document all customer interactions and actions in the ... The Help Desk Level 0 Specialist provides first-line monitoring and customer support for ...
Albany, NY · Remote
$21 - $28.75/hr
Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...
Quick apply
Albany, NY · Remote
$21 - $28.75/hr
Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...
Rolla, MO · On-site
$19.75 - $26.50/hr
... chat. • Diagnose and resolve common hardware and software issues, such as printer problems ... desk ticketing system, ensuring detailed records for follow-up and analysis. • Identify and ...
Rolla, MO · On-site
$19.75 - $26.50/hr
... chat. • Diagnose and resolve common hardware and software issues, such as printer problems ... desk ticketing system, ensuring detailed records for follow-up and analysis. • Identify and ...
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat
Dallas, TX · On-site
$16.75 - $21.50/hr
Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat
$59K - $70K/yr
Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. * Respond to walk-ins, scheduled appointments, and self-service submissions. * Deliver concierge-style service for ...
$59K - $70K/yr
Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. * Respond to walk-ins, scheduled appointments, and self-service submissions. * Deliver concierge-style service for ...
Ada, MI · On-site
$19.50 - $26.50/hr
Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Qualifications for Help Desk Technician * Proficiency withiOSand Windowscomputers * Excellent oral ...
Ada, MI · On-site
$19.50 - $26.50/hr
Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Qualifications for Help Desk Technician * Proficiency withiOSand Windowscomputers * Excellent oral ...
Walnut Creek, CA · On-site
$65K - $70K/yr
Description The Service Desk Technician II is responsible for delivering end-to-end support for ... Field incoming requests from customers via telephone, e-mail, and chat in a courteous and ...
Quick apply
Apply Early
Walnut Creek, CA · On-site
$65K - $70K/yr
Description The Service Desk Technician II is responsible for delivering end-to-end support for ... Field incoming requests from customers via telephone, e-mail, and chat in a courteous and ...
Apply Early
Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Quick apply
Apply Early
Alpharetta, GA · On-site
$20 - $21/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Apply Early
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (690906) Location: Atlanta Georgia, 30308 Hybrid Duration: 6+months Must be ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Atlanta, GA · On-site
$19.75 - $27/hr
Help Desk Analyst 2 (690906) Location: Atlanta Georgia, 30308 Hybrid Duration: 6+months Must be ... They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ...
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard ...
Tampa, FL · On-site
$25/hr
Receive and respond to help desk requests via phone, email, chat, or ticketing system. * Diagnose and resolve Tier 1 technical issues related to desktops, laptops, printers, peripherals, and standard ...
$69K - $81K/yr
The Help Desk Specialist II - Lead provides concierge-level customer service, advanced ... Respond via multiple channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-ins, and onsite ...
$69K - $81K/yr
The Help Desk Specialist II - Lead provides concierge-level customer service, advanced ... Respond via multiple channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-ins, and onsite ...
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Quick apply
Apply Early
Alpharetta, GA · On-site
$20 - $24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment. * This role requires delivering exceptional ...
Apply Early
Birmingham, AL · On-site
$14 - $18/hr
Work with our patient intake software, Phreesia, to schedule patients, send announcements, and chat with patients * Provide assistance to other front-desk staff as requested * Assist with online ...
Birmingham, AL · On-site
$14 - $18/hr
Work with our patient intake software, Phreesia, to schedule patients, send announcements, and chat with patients * Provide assistance to other front-desk staff as requested * Assist with online ...
Rolla, MO · On-site
$19.75 - $26.50/hr
Help Desk Technicians provide IT support to employees in response to requests and create ... chat. * Diagnose and resolve common hardware and software issues, such as printer problems ...
Rolla, MO · On-site
$19.75 - $26.50/hr
Help Desk Technicians provide IT support to employees in response to requests and create ... chat. * Diagnose and resolve common hardware and software issues, such as printer problems ...
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
Mckinney, TX · On-site
$19 - $26/hr
Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email ... Ensure all Service Desk Requests are documented and tracked via Work Orders per established ...
$20 - $27/hr
Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week) Summary: IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone ...
$20 - $27/hr
Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week) Summary: IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone ...
$20 - $27/hr
Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week) Summary: IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone ...
Quick apply
$20 - $27/hr
Rockford, IL Hours: 7 am -3:30 pm CST (40-45 hours per week) Summary: IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone ...
Roanoke, VA · On-site
$14.75 - $19/hr
As our Front Desk Receptionist, you will be the first point of contact for our patients and their ... Communicate effectively using online chat and other digital communication tools. Perform clerical ...
Roanoke, VA · On-site
$14.75 - $19/hr
As our Front Desk Receptionist, you will be the first point of contact for our patients and their ... Communicate effectively using online chat and other digital communication tools. Perform clerical ...
Ada, MI · On-site
$60K/yr
Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Qualifications for Help Desk Technician * Proficiency with iOS and Windows computers * Excellent ...
Ada, MI · On-site
$60K/yr
Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Qualifications for Help Desk Technician * Proficiency with iOS and Windows computers * Excellent ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
$20.50 - $27.75/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Sourced by ZipRecruiter
It services
51 - 200 Employees
Clarksburg, MD, US
2019
