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Chat Desk Jobs (NOW HIRING)

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Provide first-level technical support for end-user issues via phone, email, and chat. * Create ... Help Desk Support * Service Desk Support * Technical Troubleshooting * Customer Service * Phone ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Service Desk Technician Location: Onsite Overview We are seeking a Service Desk Technician to join ... Provide first-level technical support for end-user issues via phone, email, and chat.

Spire Inc.

Smart Desk Specialist

Saint Louis, MO

Duties and Responsibilities • Responds to phone calls and chat messages to the Smart Desk, providing Tier I support and customer service to users on software and hardware related issues. Owns ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

Duties and Responsibilities • Responds to phone calls and chat messages to the Smart Desk, providing Tier I support and customer service to users on software and hardware related issues. Owns ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or ... Be the go-to resource for employees seeking IT assistance via phone, email, chat, and ServiceNow.

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

Description The Expert Desk Analyst will provide technical support to internal employees who ... Doing chat support is critical for this team. Strong in Chat support. bugs, outages, escalations ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

... chat, and tickets. • Document all communications in a ServiceNow ticket system, escalate tickets as needed. • Provide basic instructions on how to use services to both external and internal ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Technician Location: Onsite Overview We are seeking a Service Desk Technician to join ... Provide first-level technical support for end-user issues via phone, email, and chat.

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... This role supports users through phone, chat, and collaboration tools , troubleshooting Windows ...

World Elite Inc

Front Desk Associate (Evening)

Powell, OH · On-site

$11 - $18/hr

Front Desk Associate (Evening) Join the Sweet Peas Family as a Front Desk Rockstar! Are you ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

Ntiva, Inc.

Service Desk Technician I

Tampa, FL · On-site

The Service Desk Technician I role is critical for handling support requests for clients, providing ... chat. • Provide excellent customer service to our clients via phone call, email and chat. • ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or ... Be the go-to resource for employees seeking IT assistance via phone, email, chat, and ServiceNow.

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Chat Desk information

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$12

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How much do chat desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

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What cities are hiring for Chat Desk jobs?

Cities with the most Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Chat Desk jobs?

States with the most job openings for Chat Desk jobs include:

What job categories do people searching Chat Desk jobs look for?

The top searched job categories for Chat Desk jobs are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Chesapeake Containment

Statesville, NC • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.