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Chat Desk Jobs (NOW HIRING)

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide ... chat * Performing remote troubleshooting through diagnostic techniques and pertinent questions

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

A help desk technician's main responsibilities include: - Serving as the first point of contact for users seeking technical assistance over the phone, email, or chat - Performing remote ...

TEEMA

IT Help Desk

Orlando, FL · Remote

Remote IT Help Desk / Service Desk Specialists -- Federal Support Our client is hiring IT Help Desk ... Responsibilities Provide technical support to end users by phone, email, chat, and ticketing system.

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier ... chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause ...

GDIT

Help Desk Technician

Denver, CO · On-site

$27.20 - $36.80/hr

Help Desk Support, Remote Access, Remote Support, Technical Helpdesk, Troubleshooting ... phone, email, chat sessions, web forms, and other communication methods available. Creating ...

Firefly

Be Seen First

Service Desk Technician

Wenatchee, WA · On-site

$25 - $32/hr

Provide prompt, professional technical support via phone, email, and chat, ensuring a high-quality client experience throughout the lifecycle of every request. * Workstation & application ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Provide help desk support via chat to dealership service, parts, and warranty departments regarding vehicle maintenance, service, and repair inquiries * Deliver support aligned with brand values ...

TriOptus LLC

Help Desk Support - Sr - (Remote)

$20.50 - $27.75/hr

... chat modules to resolve questions regarding access requests, user identities & approved access Utilize Service Now as the ticketing tool to track and escalate tickets for end users Assist with ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. * Determine the best solution based on the issue and details provided by ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Qualifications for Help Desk Technician * Proficiency withiOSand Windowscomputers * Excellent oral ...

TEKsystems

Help Desk Analyst

Wausau, WI · On-site

$21 - $27/hr

Provide Tier 1 help desk support via phone, chat, and ticketing systems, resolving user issues in a timely and professional manner * Troubleshoot hardware, software, and basic connectivity issues ...

CenterGrid LLC

Service Desk Technician

Cincinnati, OH · On-site

Provides support via phone, e-mail and chat to employees of CenterGrid clients. * Provides support ... Help Desk Institute (HDI) certifications * Information Technology Infrastructure Library (ITIL ...

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Chat Desk information

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How much do chat desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

More about Chat Desk jobs
What cities are hiring for Chat Desk jobs? Cities with the most Chat Desk job openings:
What are the most commonly searched types of Chat Desk jobs? The most popular types of Chat Desk jobs are:
What states have the most Chat Desk jobs? States with the most job openings for Chat Desk jobs include:
What job categories do people searching Chat Desk jobs look for? The top searched job categories for Chat Desk jobs are:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

RK Supply

Midland, TX • On-site

$19 - $25.50/hr

Other

Posted 23 days ago

Job description

Help Desk Technician
We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or hardware. A help desk technician's main responsibilities include:
  • Serving as the first point of contact for users seeking technical assistance over the phone, email, or chat
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by users
  • Walking the user through the problem-solving process
  • Escalating unresolved issues to the next level of support personnel
  • Providing accurate information on IT products or services
  • Recording events and problems and their resolution in logs
  • Following up and updating user status and information
  • Passing on any feedback or suggestions by users to the appropriate internal team
  • Identifying and suggesting possible improvements on procedures

To be successful in this role, help desk technician, one must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be user-oriented and patient to deal with difficult users. Willing to travel to locations and service computer systems, software, or hardware.
A help desk technician must have:
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English (or other language specified by keywords)
  • Excellent communication skills
  • User-oriented and cool-tempered

You should have a high school diploma or equivalent and some relevant experience or certification in IT support.
If you are interested in this position, please apply at rksupply.net/careers
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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