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Chat Desk Jobs (NOW HIRING)

SAIC

Service Desk Analyst

Colorado Springs, CO · On-site

$40K - $80K/yr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N ... email, chat, and self-service. * Record, track, and document every incident and service request ...

TEKsystems

Service Desk Analyst

Oshkosh, WI · On-site

$18 - $20/hr

Service Desk Analyst | 4-Day Work Week (Monday-Thursday, 11:30 AM - 10:30 PM) Looking to launch or ... Be the go-to resource for employees seeking IT assistance via phone, email, chat, and ServiceNow.

Inficare Technologies

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. * Determine the best solution based on the issue and details provided by ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Position Summary The Service Desk Manager oversees daily operations of the external-facing service ... Monitor queues (calls, chat, tickets) in real time to ensure SLAs and response-time targets are met.

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... Qualifications Workspace and environment requirements • Dedicated work desk that will accommodate ...

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

... chat, and applicable ticketing system. • Perform remote installations, upgrades, repairs using ... Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery ...

Merge IT

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

... chat, and applicable ticketing system. • Perform remote installations, upgrades, repairs using ... Desk methods, skills, and processes to ensure consistent, high-quality product and service delivery ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Triage and resolve tickets submitted by phone, email, chat, and the ticketing system.

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Chat Desk information

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How much do chat desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

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Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Service Desk Analyst

SAIC

Colorado Springs, CO • On-site

$40K - $80K/yr

Full-time

Posted 12 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Job ID: 2616053

Location: Colorado Springs, CO, US

Date Posted: 2026-08-24

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests.

Responsibilities:

  • Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools.
  • Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service.
  • Record, track, and document every incident and service request, ensuring clear communication and accurate data collection.
  • Provide a customer-facing view to allow all N&NC customers, including subordinates, regions, and sectors, to check the status of their requests in real-time.
  • Diagnose, prioritize, and escalate incidents and requests to the appropriate resources when necessary.
  • Contribute to knowledge management systems with current information on solutions and troubleshooting steps.
  • Proactively communicate incident status and resolution progress to customers and stakeholders.

Qualifications

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience with 2 years experience or HS + 6 years experience.
  • SECRET Level clearance is required.
  • IAT II Certification (Security +) is required.
  • Certification in ITIL Foundation or relevant ITIL certifications preferred.
  • Proven experience in an IT service desk or technical support role.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Ability to multi-task and adapt to changes quickly.
  • Excellent customer service skills and the ability to communicate effectively with a diverse user base.
  • Experience working with incident tracking systems and service desk software.
  • Ability to troubleshoot basic networking, software, and hardware issues.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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