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Chat Desk Jobs (NOW HIRING)

Percona LLC

Jr. Service Desk Agent

Montevideo, MN · On-site

Our Service Desk Team exists to enable and assist Percona Staff. We provide support by following ... Handle ticket / chat / calls with a strong sense of prioritization. * Provide quick resolution and ...

Saic

Service Desk Analyst

Colorado Springs, CO · On-site

$40 - $80/hr

The Service Desk Technician is a dynamic role that serves as the first point of contact for all N ... email, chat, and self-service. * Record, track, and document every incident and service request ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

Duties and Responsibilities • Responds to phone calls and chat messages to the Smart Desk, providing Tier I support and customer service to users on software and hardware related issues. Owns ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

... chat, and tickets. • Document all communications in a ServiceNow ticket system, escalate tickets as needed. • Provide basic instructions on how to use services to both external and internal ...

iFlow Inc

Service Desk Administrator

Irvine, CA · On-site

... Chat and Video Conferencing), A/V devices, and conference room systems. - Support Experience with ... desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc ...

New

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... This role supports users through phone, chat, and collaboration tools , troubleshooting Windows ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ...

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Chat Desk information

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$12

$23

$33

How much do chat desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

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What cities are hiring for Chat Desk jobs?

Cities with the most Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Chat Desk jobs?

States with the most job openings for Chat Desk jobs include:

What job categories do people searching Chat Desk jobs look for?

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Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Ruri Software Technologies LLC

Golden, CO • On-site

$28 - $30/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role : Help Desk Technician
Location : Golden, CO - Onsite
Client : State of Colorado
Rate : $28 - $30 per hr on W2 - Without Benefits
Long term Contract
Job Description:
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

Apply