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Chat Desk Jobs (NOW HIRING)

Essnova Solutions

Service Desk Lead

Washington, DC

The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

World Elite Inc

Front Desk Associate

Tallmadge, OH

$11 - $18/hr

Front Desk Associate Join the World Elite Kids Family as a Front Desk Rockstar! Are you energetic ... Answer customer inquiries via phone, email, chat, or in-person * Provide support with sign-ups and ...

FHR

A48-Help Desk Technician 48

Golden, CO · On-site

$20.75 - $28/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

ProAxis Consulting

Service Desk Analyst

Phoenix, AZ

$20 - $29/hr

Service Desk Analyst Location: Phoenix, AZ (Local candidates only) Work Schedule: First 7-10 days ... Responsibilities include handling support requests via phone, email, chat, and ticketing systems ...

Kavaliro

Service Desk Technician

Kissimmee, FL · On-site

Citizen Chat Platform Support * Monitor and manage the company's "Citizen Chat" (Webchat) platform ... Qualifications * 1+ years of IT Service Desk or Help Desk experience in a corporate environment

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How much do chat desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

More about Chat Desk jobs
What cities are hiring for Chat Desk jobs? Cities with the most Chat Desk job openings:
What are the most commonly searched types of Chat Desk jobs? The most popular types of Chat Desk jobs are:
What states have the most Chat Desk jobs? States with the most job openings for Chat Desk jobs include:
What job categories do people searching Chat Desk jobs look for? The top searched job categories for Chat Desk jobs are:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, 4% Temporary, and 7% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Service Desk Lead

Service Desk Lead

Essnova Solutions, Inc.

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have access to premier vehicles like GSA OASIS+, Seaport NxG, FAA eFAST, GSA MAS, and 8(a) STARS III, and deep capabilities spanning IT, Cybersecurity, Healthcare, Geospatial, and Environmental services. Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and a track record of exceptional past performance, Essnova is positioned for explosive growth—and we want a team who can seize it.

The Service Desk Lead will provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices for a wide range of desktop hardware and software, common IT services, and OIG specific applications on the Unclassified (Non-classified Internet Protocol (IP) Router Network (NIPRNet)), Classified (Secret Internet Protocol Router Network (SIPRNet)) and Joint Worldwide Intelligence Communication System (JWICS) (Headquarters (HQ) only) networks.

  • Define Service Desk Operations and Administration Services requirements and policies.
  • Develop and document Service Desk Operations and Administration Services procedures that meet requirements and adhere to defined policies.
  • Review Service Desk Operations and Administration Services procedures annually and update as required to meet requirements and adhere to defined policies.
  • Track the usage of Self-Help Support Services.
  • Answer the inbound calls and chats within a time frame so the end users do not disconnect before an agent can answer their call or chat.
  • Resolve inbound calls and chats before disconnecting end user the call or chat.
  • Develop escalation process including quarterly validation.
  • Maintain and provide escalation contact list(s) for all IT services (including subcontractors and Third Parties suppliers).
  • Refer incidents to resolver groups outside of the Service Desk group.
  • Issue broadcasts or other notices to provide status updates as required for planned and unplanned events.
  • Provide End-User online/portal access to Service Requests and Incident reports.
  • Provide End-Users online access to view/display incident status.
  • Develop and execute procedures for conducting End-User Satisfaction Surveys in accordance with the Service-Level Requirements.
  • Maintain a continuous improvement program that improves Service Desk Service delivery.
  • Work with DoD OIG to identify solutions that minimize the need to call the Service Desk (e.g., additional End-User training, self-help support opportunities, Root Cause Analysis).
  • Coordinate and make available to DoD OIG management documentation detailing the technical environment used to provide Service Desk Operations and Administration services (e.g., Network configuration of Service Desk environment and portal services, ITSM/service desk software, portal application).

Requirements

  • Must have Top Secret (TS) security clearance with SCI eligibility.
  • Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience.
  • IAT Service Level Certificates
  • Must have 9 years’ experience in helpdesk/desktop support.
  • Must have 3 years’ experience managing technical personnel.
  • Must have 2 years’ experience with ServiceNow platform, and M365 products.

Preferred Qualifications

  • Information Technology Information Library (ITIL) v3 or later.

Benefits

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off + federal holidays
  • Fast-track growth in a high-accountability culture

Why Essnova

  • Rapidly growing, innovation-focused GovCon firm
  • High-ownership environment where your wins matter
  • Direct access to leadership, zero bureaucracy
  • Culture built on speed, agility, and results