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It Support Help Desk Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Subsidiary Steel Dynamics Overview This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems ...

The LaSalle Group

IT and ERP Support

Indianapolis, IN · On-site

$60K - $70K/yr

... IT operations responsibilities. Responsibilities * Provide Tier 1 and Tier 2 support for hardware, software, user accounts, applications, and connectivity issues. * Monitor and prioritize help-desk ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences ... help desk support Highly desired 0

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

... an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an ... support our information security controls. To learn more about us, click here: About Toyota ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

This role supports PC hardware, operating systems, software applications, peripherals, and point-of ... IT Operations. • Maintain availability for hybrid scheduling and occasional evening or weekend ...

Kimball Electronics

IT Support

Indianapolis, IN · On-site

$20.50 - $28.25/hr

About Join Kimball Solutions Indianapolis and help power the technology behind life-saving medical devices. We are seeking an IT Support I professional who enjoys solving technical challenges ...

Accurate Personnel LLC

IT specialist

Plainfield, IN · On-site

$21.75/hr

HIRING IMMEDIATELY: IT SUPPORT SUPPORT SPECIALIST IN PLAINFIELD, IN Accurate Personnel is hiring ... help desk requests, and ensuring employees receive timely technical assistance. Apply online and ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Indiana

It Support Help Desk information

See Indiana salary details

$12

$22

$32

How much do it support help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it support help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Indiana? For It Support Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Indiana look for? The top searched job categories for It Support Help Desk jobs in Indiana are:
What cities in Indiana are hiring for It Support Help Desk jobs? Cities in Indiana with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Service Desk Technician

OmniSource

Fort Wayne, IN • On-site

Full-time

Re-posted 15 days ago

OmniSource rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

65th of 90 rated recycling and waste

Job description

Subsidiary
Steel Dynamics
Overview
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
Responsibilities
  • Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
  • Log calls requesting technical assistance into the help desk software.
  • Troubleshoot software & hardware issues and document resolutions.
  • Assign work orders, follow up on status, and communicate status to users.
  • Handle requests & verify requested information with managers, and track progress.
  • Assist with installation and configuration of PC's, laptops, and peripherals.
  • Process New User Requests and Termination Requests.
  • Support Retail equipment- ATM, printers, cameras, scale interface.
  • Periodically travel to remote locations and assist other IT technicians.
  • All other duties as required.
  • Represent the company in a professional manner and provide excellent Customer Service

Qualifications
Required
  • Excellent problem-solving skills and work well in a team environment
  • Positive attitude and highly motivated
  • A team player with excellent communication skills
  • Customer service oriented

Preferred
  • Associate degree or equivalent technical work experience.
  • CompTIA Certifications: A+, Security+, Network+, or Server+
  • Knowledge of various versions of Microsoft Windows and Office required.
  • Knowledge of Microsoft Active Directory and Exchange preferred.
  • Timely communication and complying with policies and procedures required.
  • The ideal candidate must be energetic, detail oriented, and organized.
  • Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.

What OmniSource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About OmniSource

Sourced by ZipRecruiter

Founded in Fort Wayne, IN in 1943, OmniSource, LLC has grown to become one of North America’s largest processors, distributors, and managers of scrap and secondary metals. We collect, process, and resell a wide variety of scrap metal. The company ships over 5 million gross tons of recycled steel and 1 billion pounds of nonferrous and stainless-steel scrap annually. Our primary collection and processing facilities are concentrated in the Midwest, the South, and the Mid-Atlantic regions of the United States. But our reach stretches across North America, utilizing a wide-ranging fleet of trucks, containers, railcars, and barges to collect and haul metals. We expect to continue to expand OmniSource’s footprint, deploying our processing assets to cover new geographical territories, opening new facilities, and making targeted acquisitions. Supplementing our company-operated scrap collection sites, we also acquire metals from industrial scrap generators with which we have established strategic partnerships. We have designed and installed customized metals-recycling programs, some of which we manage and operate, for manufacturing companies nationwide.

Industry

Coal, metals and minerals mining

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1943

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