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Epic Help Desk Analyst Jobs in Indiana (NOW HIRING)

Elevance Health

Help Desk Analyst I

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Help Desk Analyst I Help Desk Analyst I Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support ...

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Help Desk Analyst I Help Desk Analyst I Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support ...

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

Elevance Health

Help Desk Analyst I

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Help Desk Analyst I Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$52 - $68/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Strong analytical and reasoning skills * Ability to work independently * Ability to ensure issues ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Indiana?

For Epic Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Indiana look for?

The top searched job categories for Epic Help Desk Analyst jobs in Indiana are:

What cities in Indiana are hiring for Epic Help Desk Analyst jobs?

Cities in Indiana with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Indiana as of June 2026, with employment types broken down into 3% Locum Tenens, 63% Full Time, 22% Part Time, 6% Temporary, 3% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Analyst

American Commercial Barge Line LLC

Jeffersonville, IN

$19.75 - $26.75/hr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Serve as the first point of contact for end-user technical support and troubleshoot hardware, software, and network issues.

  • Manage support tickets by logging interactions, providing solutions, and following up to ensure issues are resolved satisfactorily.

  • Escalate unresolved technical issues to higher support tiers and assist with inventory control and knowledge base updates.

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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