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Epic Help Desk Analyst Jobs in Indiana (NOW HIRING)

Infosys

Process Specialist

Indianapolis, IN · On-site

The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications ...

Parkview Health

Epic Education Analyst

Fort Wayne, IN · On-site

Summary Executes EHR (Epic) specific education, support, and user analysis to Parkview Health and ... Responsible to work with providers, clinical, and other staff to help navigate and optimize usage ...

Parkview Health

Epic Education Analyst

Fort Wayne, IN · On-site

Summary Executes EHR (Epic) specific education, support, and user analysis to Parkview Health and ... Responsible to work with providers, clinical, and other staff to help navigate and optimize usage ...

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Indiana?

For Epic Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Indiana look for?

The top searched job categories for Epic Help Desk Analyst jobs in Indiana are:

What cities in Indiana are hiring for Epic Help Desk Analyst jobs?

Cities in Indiana with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Indiana as of June 2026, with employment types broken down into 3% Locum Tenens, 63% Full Time, 22% Part Time, 6% Temporary, 3% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk/Data Quality Analyst in Indianapolis, IN - Onsite

Techmorgonite Software Solutions LLC

Indianapolis, IN • On-site

$38/hr

Contractor

Re-posted 11 days ago

Job description

Role- Help Desk/Data Quality Analyst
Location- Indianapolis, IN - Onsite
Project Duration- 9+ Months
Mode of interview - Video
 
Job Description:
 
The Help Desk/Data Quality Analyst supports the accuracy, completeness, and timeliness of immunization information systems (IIS).
 
This role ensures that data submitted by healthcare providers is validated, standardized, and transformed into actionable insights. A strong foundation in T-SQL is essential for managing large data sets, troubleshooting data quality issues, and developing automated validation processes.
Key Responsibilities:
·         Perform data quality assessments on immunization records, including de-duplication, validation, and standardization.
·         Write and optimize T-SQL queries to analyze, clean, and transform large healthcare datasets.
·         Collaborate with providers, IIS staff, and public health partners to identify and resolve data submission errors.
·         Develop data quality dashboards, reports, and performance metrics to track provider compliance and system accuracy.
·         Support implementation of HL7 and IIS data exchange standards by validating message integrity and field mapping.
·         Investigate data anomalies, troubleshoot submission issues, and recommend process improvements.
·         Document data quality rules, methodologies, and best practices for internal and external stakeholders.
·         Preparing reports for leadership that effectively communicate trends, patterns, and predictions using relevant data.
·         Perform other duties as assigned.
  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceBachelor’s degree in Public Health, Data Science, Information Systems, or related field (or equivalent work experience)Required0 Strong proficiency in T-SQL (query writing, stored procedures, optimization, troubleshooting)Required5YearsExperience working with large relational databases (SQL Server preferred)Required5YearsStrong problem-solving skills with ability to analyze data issues and recommend corrective actionsRequired5YearsExcellent communication skills for working with technical and non-technical stakeholdersRequired5YearsFamiliarity with immunization registries (IIS), HL7 messaging, or healthcare data standardsHighly desired0 Experience with reporting tools (e.g., Power BI, Tableau) preferredHighly desired0 Knowledge of IIS data exchange standards (VXU, ACK, QBP)Highly desired0 Experience with data quality frameworks and record-matching techniquesHighly desired0 Exposure to public health data systems or clinical data exchangeHighly desired0