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Epic Help Desk Analyst Jobs in Indiana (NOW HIRING)

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... p Desk role. Candidates should have experience troubleshooting business applications, analyzing ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, ... Gather, input and analyze data for regular reports distributed to internal and external customers

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of ... Generate reports on data quality trends and help develop training materials.

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Epic Help Desk Analyst information

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Indiana?

For Epic Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Indiana look for?

The top searched job categories for Epic Help Desk Analyst jobs in Indiana are:

What cities in Indiana are hiring for Epic Help Desk Analyst jobs?

Cities in Indiana with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Indiana as of June 2026, with employment types broken down into 3% Locum Tenens, 63% Full Time, 22% Part Time, 6% Temporary, 3% Contract, and 3% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Service Desk Analyst (Hybrid)

Parasol Alliance

Fort Wayne, IN

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position: Service Desk Analyst

Reports to: Service Desk Manager

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.

Responsibilities

  • Level 1 support for all client tickets.
  • Level 2 support when possible by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.
  • Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.

Requirements

  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Benefits

  • Cell phone/internet reimbursement
  • Medical, dental, vision, and 401K
  • Responsible paid time off
  • Certification reimbursement

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

· Expertise

· Collaboration

· Empathy

· Integrity

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

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