Indianapolis, IN · On-site
$18 - $20/hr
Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...
Quick apply
Indianapolis, IN · On-site
$18 - $20/hr
Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...
Indianapolis, IN · On-site
$22 - $23/hr
Insight Global is looking for a Service Desk Analyst to support a large healthcare client in ... REQUIRED SKILLS AND EXPERIENCE * 2-5 years IT Support role (service desk, help desk, etc.
Quick apply
Indianapolis, IN · On-site
$22 - $23/hr
Insight Global is looking for a Service Desk Analyst to support a large healthcare client in ... REQUIRED SKILLS AND EXPERIENCE * 2-5 years IT Support role (service desk, help desk, etc.
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Indianapolis, IN · On-site
$18 - $21/hr
Required Skills & Experience * 2-5 years IT Support role (service desk, help desk, etc ... ServiceNow experience Insight Global is looking for a Service Desk Analyst to support a large ...
Quick apply
Indianapolis, IN · On-site
$18 - $21/hr
Required Skills & Experience * 2-5 years IT Support role (service desk, help desk, etc ... ServiceNow experience Insight Global is looking for a Service Desk Analyst to support a large ...
Fishers, IN · On-site
$19.25 - $26.25/hr
Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician experience. . Experience in Managed Services industry a plus. · Prefer experience working from ...
Fishers, IN · On-site
$19.25 - $26.25/hr
Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician experience. . Experience in Managed Services industry a plus. · Prefer experience working from ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Where you fit in The Tier II Service Desk Analyst resolves or escalates support tickets from the IT Service Desk that cannot be resolved by Tier I support. This role supports Problem Management by ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Where you fit in The Tier II Service Desk Analyst resolves or escalates support tickets from the IT Service Desk that cannot be resolved by Tier I support. This role supports Problem Management by ...
Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ...
Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ...
Fort Wayne, IN · On-site
$26.50/hr
Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ...
Fort Wayne, IN · On-site
$26.50/hr
Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ...
Indianapolis, IN · On-site
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE 2+ years: Customer service experience or ... Service Desk or Help Desk field Maintain an attitude of continuous improvement, accepting ...
Indianapolis, IN · On-site
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE 2+ years: Customer service experience or ... Service Desk or Help Desk field Maintain an attitude of continuous improvement, accepting ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
Indianapolis, IN · On-site
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE 2+ years: Customer service experience or ... Service Desk or Help Desk field Maintain an attitude of continuous improvement, accepting ...
Indianapolis, IN · On-site
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE 2+ years: Customer service experience or ... Service Desk or Help Desk field Maintain an attitude of continuous improvement, accepting ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
$21 - $25/hr
High School Diploma or GED (Required) EXPERIENCE • 2+ years: Customer service experience or ... Help Desk field • Maintain an attitude of continuous improvement, accepting constructive ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
If you're passionate about technology, customer service, and making a difference every day, we want ... Escalate unresolved issues to Tier II or Tier III support as needed. * Assist with inventory ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
If you're passionate about technology, customer service, and making a difference every day, we want ... Escalate unresolved issues to Tier II or Tier III support as needed. * Assist with inventory ...
Indianapolis, IN · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations ... with 2-5 years of experience leading or managing IT/Service Desk staff. * Knowledge of computer ...
Indianapolis, IN · On-site
Oversees, directs, and mentors Service Desk Analysts and team leads; communicates job expectations ... with 2-5 years of experience leading or managing IT/Service Desk staff. * Knowledge of computer ...
... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... Service Desk tools * 2 3 years of customer service experience Education Associate's degree or ...
... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... Service Desk tools * 2 3 years of customer service experience Education Associate's degree or ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
If you're passionate about technology, customer service, and making a difference every day, we want ... Escalate unresolved issues to Tier II or Tier III support as needed. * Assist with inventory ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
If you're passionate about technology, customer service, and making a difference every day, we want ... Escalate unresolved issues to Tier II or Tier III support as needed. * Assist with inventory ...
Lafayette, IN · On-site
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...
Lafayette, IN · On-site
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...
| Aspect | Service Desk Analyst Two | Service Desk Analyst One |
|---|---|---|
| Certifications | ITIL Foundation, CompTIA A+ | ITIL Foundation, CompTIA A+ |
| Work Environment | Help desk, remote support, on-site | Help desk, remote support, on-site |
| Responsibilities | Advanced troubleshooting, mentoring, ticket escalation | Basic troubleshooting, ticket logging, initial support |
The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.
For Service Desk Analyst Two jobs in Indiana, the most frequently searched job titles are:
The top searched job categories for Service Desk Analyst Two jobs in Indiana are:
Cities in Indiana with the most Service Desk Analyst Two job openings:
$18 - $20/hr
Full-time
Medical, Dental, Vision
Posted 6 days ago
Service Desk Analyst
12-month contract project
Required Skills & Experience:
• 2-5 years IT Support role (service desk, help desk, etc.)
• Experience working in a call center environment
• Excellent written and verbal communication skills
• Ability to type 40 WPM
Nice to Have Skills & Experience:
• Healthcare background
• Experience with Citrix, SharePoint, PeopleSoft, Epic
• Windows troubleshooting experience
• ServiceNow experience
Job Description:
Insight Global is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a wide variety. The calls will be under 3 different categories – IT troubleshooting, HR questions, and patient portal requests. The shift will be M-F between the hours of 9am – 5pm. They will get requests through a ticketing system (ServiceNow) and be expected to respond in a timely manner with a high level of customer service. Each call must be properly documented in the Service Management Portal with detail and precise grammar. Some tools and technologies that will be used are Microsoft Operating System technical navigation and support, Microsoft Productivity Software (Office 365, Teams) technical navigation and support, Network Device troubleshooting, EMR technical navigation and support, etc.
