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Service Desk Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Carmel, IN

$19.50 - $26.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Carmel, IN · On-site

$20.50 - $28/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

Voluntary Short amp; Long-Term Disability Coverage * 100% Employer-Funded Group Term Life Insurance Coverage Essential Functions of a Service Desk Analyst: Reasonable accommodations may be made to ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the ...

Moser Consulting

Service Desk Technician

Indianapolis, IN · On-site

$41K - $69K/yr

Description The Service Desk Technician is a dynamic role, mission-critical role responsible for sustaining IT operations within a 24/7/365 Service Center environment. This position serves as the ...

Alfa Laval

Service Desk Specialist

Indianapolis, IN · On-site

$65K - $77K/yr

... experience (Help Desk, Desktop Support, or similar). * Strong knowledge of Windows operating ... Strong customer service orientation and problem-solving mindset. * Ability to manage multiple ...

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All JobsService Desk JobsService Desk Jobs in Indiana

Service Desk information

See Indiana salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for service desk in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a support role responsible for handling IT-related issues, providing technical assistance, and resolving user problems. They often use ticketing systems, communicate with users, and may require knowledge of troubleshooting tools and ITIL practices.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay 4000 a week without a degree?

Service desk roles typically do not pay $4,000 a week without a degree; however, high-paying jobs outside this field, such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, can reach or exceed that level with experience. These positions often require specialized skills, certifications, or extensive experience rather than formal degrees.

Is getting a helpdesk job hard?

A helpdesk or service desk job typically requires good communication skills, basic technical knowledge, and problem-solving abilities. While some positions may require certifications like CompTIA A+ or experience with specific tools, entry-level roles are often accessible to those with relevant skills and a willingness to learn.

How can I make 2000 a week working from home?

A Service Desk role typically offers a fixed salary or hourly wage, making it unlikely to reach $2000 weekly solely from standard hours. To increase earnings, professionals can pursue certifications like CompTIA or ITIL, develop strong technical and communication skills, and consider freelance or consulting opportunities in IT support or related fields, which may offer higher pay for specialized services or extended hours.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk jobs in Indiana? For Service Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Indiana look for? The top searched job categories for Service Desk jobs in Indiana are:
What cities in Indiana are hiring for Service Desk jobs? Cities in Indiana with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.
Service Desk Technician

Service Desk Technician

Patrick Industries

Elkhart, IN

Other

Re-posted 14 days ago

Patrick Industries rating

6.4

Company rating: 6.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

471st of 528 rated manufacturers

Job description

Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer, application, system, device, access, or performance issues.

Patrick Industries is a leading manufacturer and distributor of components products and building materials serving different industries throughout the United States including RV, Manufactured Housing, Industrial and Marine segments. With locations in 23 states, Patrick is a Company with a strong network of meaningful relationships with our brands and customers.

This position would require 25% of time traveling to offices located in Elkhart, Indiana. Required working hours are in the Eastern Standard time zone.

Responsibilities and Duties:

The Service Desk Technician will be responsible for supporting internal customers within Patrick Industries to resolve complex issues requiring detailed systems and applications knowledge.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords.

  • Provide on-site and remote support for software and hardware issues
  • Operating system and application installation/configuration
  • Complete documentation of technical issues and resolutions
  • Perform setup and troubleshooting of end user equipment
  • Installation of pre-configured networking hardware
  • Properly evaluate situations and immediately provide effective solutions
  • Support users in the use of computer equipment by providing necessary training/advice
  • Manage Service Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Run diagnostics to resolve customer-reported issues
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

What Patrick Industries employees say

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