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Webex Collaboration Jobs in Indiana (NOW HIRING)

Core BTS, Inc.

Senior Voice Engineer

Indianapolis, IN · On-site

The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL ...

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Webex Collaboration information

What is the difference between Webex Collaboration vs Webex Support Specialist?

AspectWebex CollaborationWebex Support Specialist
Primary RoleFacilitating and managing online meetings, collaboration tools, and team communicationProviding technical support and troubleshooting for Webex products and users
Required SkillsCommunication, collaboration platform management, basic technical knowledgeTechnical troubleshooting, customer service, product knowledge
Work EnvironmentOffice or remote, collaborative team settingsSupport centers, remote, customer-facing roles
CertificationsWebex or Cisco collaboration certifications often preferredTechnical support certifications, Cisco certifications beneficial

Webex Collaboration professionals focus on facilitating effective online meetings and team collaboration, while Webex Support Specialists handle technical issues and customer support related to Webex products. Both roles require technical knowledge and certifications but serve different functions within the same industry.

What are some common challenges faced by professionals working in Webex Collaboration roles, and how can they be addressed?

Professionals in Webex Collaboration roles often encounter challenges such as managing seamless communication across diverse teams, ensuring optimal platform performance, and supporting users with varying technical proficiency. Addressing these challenges typically involves staying up-to-date with Webex updates and best practices, providing proactive training for end-users, and collaborating closely with IT to troubleshoot and resolve issues quickly. Effective communication skills and a customer-centric mindset are essential for success in this dynamic environment.

What is Webex Collaboration?

Webex Collaboration refers to the suite of communication and collaboration tools offered by Cisco Webex, designed to help teams work together more efficiently. These tools include video conferencing, online meetings, screen sharing, messaging, file sharing, and whiteboarding, all accessible via the Webex platform. Webex Collaboration enables teams to connect remotely, share information in real time, and collaborate on projects from any location. It is widely used by businesses, educational institutions, and organizations to facilitate seamless communication and teamwork.

What are the key skills and qualifications needed to thrive as a Webex Collaboration Specialist, and why are they important?

To excel as a Webex Collaboration Specialist, you need solid knowledge of unified communications, networking fundamentals, and experience with collaboration platforms, often backed by relevant IT certifications. Familiarity with Webex Control Hub, Cisco networking tools, and troubleshooting systems is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are valuable soft skills in this role. These competencies are crucial for ensuring seamless collaboration experiences, resolving technical issues efficiently, and supporting organizational productivity.
What are popular job titles related to Webex Collaboration jobs in Indiana? For Webex Collaboration jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Webex Collaboration jobs in Indiana look for? The top searched job categories for Webex Collaboration jobs in Indiana are:
What cities in Indiana are hiring for Webex Collaboration jobs? Cities in Indiana with the most Webex Collaboration job openings:
Webex Collaboration jobs near you
Infographic showing various Webex Collaboration job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Senior Voice Engineer

Senior Voice Engineer

Core BTS, Inc.

Indianapolis, IN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.

The ideal candidate has hands-on experience with Cisco collaboration technologies, CUCM device management, Webex Calling administration, PSTN and SIP troubleshooting, contact center support, and ITIL-aligned service delivery in an SLA-driven support organization.

Essential Duties
  • Design, deploy, administer, and support Cisco voice and collaboration solutions across managed services customers
  • Provide operational support for Cisco Unified Communications platforms, including incident response, problem resolution, and service requests
  • Support and maintain Cisco Contact Center solutions, including Webex Contact Center and Cisco UCCX
  • Configure and support Cisco Unified Communications Manager (CUCM), Unity Connection, gateways, and SIP integrations
  • Administer and support InformaCast for mass notification and emergency communications
  • Perform proactive monitoring, capacity planning, and system health checks in a managed services model
  • Troubleshoot complex voice, call routing, and QoS issues across LAN/WAN environments
  • Participate in customer onboarding, migrations, upgrades, and platform lifecycle management
  • Create and maintain technical documentation, standard operating procedures, and network diagrams
  • Collaborate with NOC, engineering, and service delivery teams to meet SLAs and customer expectations
  • Provide technical guidance and mentoring to junior engineers as needed
  • Participate in oncall rotation and afterhours support as required by managed services commitments
Required Knowledge, Skills, and Abilities
  • 5+ years of experience supporting Cisco voice and collaboration solutions
  • Proven experience working in a managed services environment supporting multiple customers
  • Handson experience with CUCM, Webex Contact Center, Cisco UCCX, InformaCast, and CUBE
  • Strong experience with Cisco CUCM, Unity Connection, SIP, and voice gateways
  • Working knowledge of Webex Calling PSTN models, including cloud PSTN, Cloud Connected PSTN, Cisco Calling Plans, Local Gateway, SIP trunks, number porting, DID management, carrier routing, and emergency calling considerations.
  • Solid understanding of networking fundamentals including TCP/IP, QoS, VLANs, and WAN technologies
  • Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multilayer issues
  • Excellent written and verbal communication skills with both technical and nontechnical audiences
  • Ability to work in an SLA-driven managed services model with strong ticket ownership, customer updates, and escalation discipline.
  • Experience with Cisco Webex Calling Dedicated Instance or hybrid Cisco cloud voice deployments.
  • Experience with Microsoft Teams Phone or hybrid Cisco and Microsoft collaboration environments.
  • Experience supporting Cisco UC platforms on VMware or other virtualization technologies.
  • Familiarity with monitoring and alerting tools such as LogicMonitor, BigPanda, Control Hub analytics, or similar platforms.
  • Experience using Wireshark, packet captures, Cisco RTMT, Control Hub troubleshooting, call history, analytics, and Cisco TAC engagement for incident resolution.
  • Exposure to automation or scripting such as PowerShell or Python in support or operational contexts.
  • Prior experience working for a Managed Services Provider (MSP), NOC, or outsourced IT support organization.
  • CCNA or equivalent Cisco voice, network or collaboration experience
  • CCNP Collaboration, Webex Calling, Webex Contact Center, or cloud voice training
In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You'll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.

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