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Service Desk Jobs in Indiana (NOW HIRING)

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Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You'll be the local face of IT for the ...

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

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All JobsService Desk JobsService Desk Jobs in Indiana

Service Desk information

See Indiana salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk jobs in Indiana? For Service Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Indiana look for? The top searched job categories for Service Desk jobs in Indiana are:
What cities in Indiana are hiring for Service Desk jobs? Cities in Indiana with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

Welcome Desk Associate

JCC Indianapolis

Indianapolis, IN • On-site

Other

Re-posted 2 days ago

Job description

Part-Time Welcome Desk Associate

Seeking a part-time welcome desk associate to greet members and visitors to our building.

Essential Duties & Responsibilities
  • Greet visitors and members and verify membership status upon check-in;
  • Process visitors through security check-in procedure;
  • Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities;
  • Answer incoming calls (through switchboard) and route calls using proper phone etiquette;
  • Process financial transactions;
  • Balance end-of-shift paperwork and deposit bag;
  • Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department);
  • Process membership applications (ie, paperwork, payment, picture IDs);
  • Ensure membership policies and procedures are being followed.
Education & Experience
  • High school diploma;
  • Minimum of 1 year customer service experience;
  • Proficient computer skills (with the ability to learn proprietary system);
  • Familiarity in processing financial transactions and maintaining cash drawer
Knowledge/Skills/Abilities
  • Professional and friendly attitude is essential;
  • Commitment to always providing excellent customer service to members, guests, visitors and co-workers;
  • Must be able to follow an emergency action plan;
  • Must be reliable and dependable in regards to attendance;
  • Must be able to process cash transactions accurately;
  • Must respect and maintain confidentiality of members' information;
  • CPR/AED and First-Aid Certified (preferred)
  • Helpful to work additional shifts when requested.
Equipment Used
  • Telephone
  • Computer
  • Fax
  • Copier
  • 2-way radios
  • AED device
Work Environment

The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.

Open/flexible availability for weekdays and weekends

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