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Service Desk Jobs in Indiana (NOW HIRING)

Braden Business Systems

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

Voluntary Short amp; Long-Term Disability Coverage * 100% Employer-Funded Group Term Life Insurance Coverage Essential Functions of a Service Desk Analyst: Reasonable accommodations may be made to ...

Jj

Director, Service Ops & Desk

Warsaw, IN · On-site

The Director, Service Ops & Desk is a senior leadership role responsible for the strategic direction, operational excellence, and continuous improvement of enterprise service operations and service ...

PTS Diagnostics

Be Seen First

IT Service Desk Support Specialist II

Indianapolis, IN · On-site

SUMMARY The IT Service Desk Specialist II provides technical support for corporate computing devices, end-user services, and core workplace technologies across the organization. This role is ...

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All JobsService Desk JobsService Desk Jobs in Indiana

Service Desk information

See Indiana salary details

$8

$19

$36

How much do service desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for service desk in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk jobs in Indiana? For Service Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Indiana look for? The top searched job categories for Service Desk jobs in Indiana are:
What cities in Indiana are hiring for Service Desk jobs? Cities in Indiana with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

Service Desk Analyst:

Braden Business Systems

Fishers, IN • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Braden Business Systems, a tech-driven company providing connectivity, cloud, and output solutions to the Indianapolis and Chicago markets, is seeking a highly motivated, self-starter individual to join our growing corporate team.

Why Braden Business Systems?

At Braden, we are motivated by our vision for success. Our growth-driven team of energetic employees has a desire and determination to succeed. We are committed to training, encouraging, and supporting each other as we work to improve our business and grow as individuals.

Our culture is fun, fast-paced, and performance-driven. As a locally owned and operated company heavily invested in our community, we always put our employees and our customers first. Hard-working, entrepreneurial candidates who thrive both individually and as members of a team will fit in at Braden.

Other benefits of working with Braden include:

  • Career Advancement Opportunities
  • Open-Door Policy with all Members of Management
  • Competitive Compensation Plans
  • 401K with Company Match
  • Corporate and Team Events
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Contributions
  • Holiday and paid time off schedule
  • Voluntary Short amp; Long-Term Disability Coverage
  • 100% Employer-Funded Group Term Life Insurance Coverage

Essential Functions of a Service Desk Analyst:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· First point of support for all users seeking support via telephone/voicemail, email, or in person.

· Answers, evaluates, and prioritizes service requests received from users regarding issues related to their computer networks, workstations, laptops, peripherals, or handheld devices.

· Troubleshoots hardware and software problems.

· Monitors system alerts (notifications) and responds promptly to potential issues or service disruptions.

· Track support tickets and complete all system documentation.

· Communicate with clients remotely, mainly via phone support.

· Capability to resolve assigned service tickets without supervision.

· Ability to respond to client issues outside of normal business hours.

· Work with the escalations team to ensure timely resolution

· Other duties as assigned.

Desired Skills and Expertise of a Service Desk Analyst:

· Prefer 1-2 years of help desk technician experience.

. Experience in Managed Services industry a plus.

· Prefer experience working from ticketing system(s).

· Experience with major hardware vendors – Dell, HP, etc.

· Updated knowledge of Microsoft Windows operating systems – desktop and server.

· Knowledge of Microsoft Applications (Office365, Teams, etc.) is a plus.

· Basic networking knowledge (DNS, switches, firewalls, VPN, etc.) is desired.

. Meraki, Ubiquiti, Spam Filtering, and/or RMM tools experience is desired.

· Troubleshooting skills are required.

· Outstanding written and verbal skills.

· Able to provide examples of above-average customer service performance.

· Be part of the Tribe.

Braden Business Systems is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

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