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It Help Desk Manager Jobs in Indiana (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

New

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students * Create and maintain documentation as requested of supervisor ...

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students * Create and maintain documentation as requested of supervisor ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

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Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Indiana

It Help Desk Manager information

See Indiana salary details

$37.1K

$82.5K

$128.9K

How much do it help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it help desk manager in Indiana is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $100,900.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for It Help Desk Manager jobs? Cities in Indiana with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,529 per year, or $39.7 per hour.

IT Help Desk

Amrize

Franklin, IN

$18.22 - $24.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work     environments and areas. Promote a culture of safety and exhibit these behaviors.

 

 

WHAT WE'RE LOOKING FOR

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive wage: $18.22-$24.62/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply