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It Help Desk Manager Jobs in Indiana (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Description Help Desk Technician About Our Company Lids Sports Group is the largest licensed sports ... the Manager of IT Operations. • Maintain availability for hybrid scheduling and occasional ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... IT training. • Maintain accurate records of incidents and resolutions in a service management ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians ... This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians ... This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT training. * Maintain accurate records of incidents and resolutions in a service management ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT training. * Maintain accurate records of incidents and resolutions in a service management ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... IT training. * Maintain accurate records of incidents and resolutions in a service management ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network ...

MIBOR

Help Desk Specialist

Indianapolis, IN

$22 - $25/hr

... member information, membership categories, changes, member benefits, application information ... Stress management/composure * Technical capacity/Listing Service and all products provided to ...

medplast

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

medplast

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

medplast

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Viant

IT Administrator

Fort Wayne, IN · On-site

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

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Showing results 41-60

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Indiana

It Help Desk Manager information

See Indiana salary details

$37.1K

$82.5K

$128.9K

How much do it help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it help desk manager in Indiana is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $100,900.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for It Help Desk Manager jobs? Cities in Indiana with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,529 per year, or $39.7 per hour.

IT Service Desk Manager

First Financial Bank

Terre Haute, IN • On-site

Full-time

Re-posted 8 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
*This is an in office position.
SCOPE/CONTACTS:
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards. This role balances direct technical support with data-driven coaching, process automation, and service level management. You will lead a high-performing team to deliver seamless technical support while aligning IT services with the bank's operational goals and ensuring total compliance with financial industry standards.
ESSENTIAL FUNCTIONS:
  • Operational Excellence: Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
  • Security & Audit Integrity: Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
  • Performance & Coaching: Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
  • Audit & Security Integrity: Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
  • Process Automation: Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
  • Service Improvement: Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
  • Knowledge Management: Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
  • Administrative Oversight: Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.

MINIMUM QUALIFICATIONS:
  • Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a supervisory or "Lead" capacity is preferred.
  • Banking Systems: Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
  • Software Proficiency: Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
  • Soft Skills: Strong "number sense" for reporting, ability to handle high-stress environments, and exceptional professional writing skills.

Certifications:
  • ITIL 4 Foundation - Highly Desired
  • Comp TIAA+ or Network+ - Highly Desired
  • HDI Support Center Team Lead
  • Microsoft 365 Certified

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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