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It Help Desk Associate Jobs in Indiana (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... An associate degree or higher in an IT-related discipline is required Field of Study Preferred: IT ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18.22 - $24.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... An associate degree or higher in an IT-related discipline is required Field of Study Preferred: IT ...

Novelty, Inc.

IT Help Desk Support Specialist

Greenfield, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...

Novelty, Inc.

IT Help Desk Support Specialist

Greenfield, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...

crewcarwash

IT Help Desk Technician

Fishers, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Technician provides IT support services for all carwash locations as well as for ... A+ or Network + Certification along with an Associate's or Bachelor's Degree in Information ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...

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Showing results 1-20

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Indiana

It Help Desk Associate information

See Indiana salary details

$10

$21

$31

How much do it help desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk associate in Indiana is $21.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What are popular job titles related to It Help Desk Associate jobs in Indiana? For It Help Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Indiana look for? The top searched job categories for It Help Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for It Help Desk Associate jobs? Cities in Indiana with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you

IT Help Desk

Amrize

Franklin, IN

$18.22 - $24.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools impacting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work     environments and areas. Promote a culture of safety and exhibit these behaviors.

 

 

WHAT WE'RE LOOKING FOR

Education: An associate degree or higher in an IT-related discipline is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive wage: $18.22-$24.62/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply