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It Help Desk Manager Jobs in Indiana (NOW HIRING)

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt ... or IT services environment is a plus. * Familiarity with project or task management and ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... Experience in managing IT help desk operations and handling IT tickets. * Proficiency in Microsoft ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

Revel Staffing

IT Technician

Fort Wayne, IN · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... IT training. • Maintain accurate records of incidents and resolutions in a service management ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Indiana

It Help Desk Manager information

See Indiana salary details

$37.1K

$82.5K

$128.9K

How much do it help desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it help desk manager in Indiana is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $100,900.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Indiana?

The most popular types of It Help Desk jobs in Indiana are:

What cities in Indiana are hiring for It Help Desk Manager jobs?

Cities in Indiana with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $82,529 per year, or $39.7 per hour.

Help Desk Project Coordinator

Netfor

Indianapolis, IN • On-site

$21 - $24/hr

Full-time

Posted 5 days ago

Job description


Position Title: Project Coordinator (6-Month Contract)
Location: NW Indianapolis (Interactive Way)
Reports to: Help Desk Manager
Department: Help Desk
Direct Reports: None
Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly)
About Us
Netfor provides business process outsourcing (BPO) services to for-profit, not-for-profit, and government organizations across Field Services, Technical Support, Customer Service, Fulfillment, and Staffing. The Help Desk team supports employees and client end users with technical issues, service requests, and the operational improvements that keep support delivery running smoothly.
Position Overview
The Project Coordinator supports the Help Desk department by coordinating projects and operational improvement initiatives from intake through implementation and closeout. This is a fixed 6-month contract role. The initial focus will be tracking existing Help Desk projects and preparing reports for the Help Desk Manager, with the scope likely expanding into broader project coordination, documentation, and process improvement responsibilities as the engagement progresses.
This role requires strong attention to detail and comfort working in Excel, since project tracking and reporting will be a primary and ongoing responsibility throughout the term.
Key Responsibilities
Project Coordination & Lifecycle Management
  • Coordinate Help Desk projects and operational improvement initiatives from intake through implementation and closeout, including objectives, scope, milestones, dependencies, deliverables, and success criteria.
Project Documentation, Tracking & Reporting
  • Maintain project plans, task boards, schedules, status reports, decision logs, risk and issue logs, and other project documentation in approved collaboration and work-management tools.
  • Track project and operational metrics, identify trends or gaps, and prepare concise updates for Help Desk leadership and stakeholders.
Meeting Facilitation & Follow-Up
  • Facilitate project meetings, prepare agendas and materials, document decisions and action items, assign owners, and follow up to ensure commitments are completed.
Cross-Functional Coordination & Risk Escalation
  • Partner with Help Desk leadership and technical teams to prioritize work, coordinate resources, identify dependencies, and escalate schedule, scope, resource, or service-impact risks.
Communications & Readiness
  • Coordinate communications, training, knowledge articles, support procedures, and readiness activities for technology deployments and service changes that affect employees or support teams.
Process Standardization & Continuous Improvement
  • Support process standardization and continuous improvement across ticket handling, escalation, asset coordination, onboarding and offboarding support, documentation, and service delivery workflows.
Vendor & Administrative Support
  • Assist with vendor coordination, purchase and invoice tracking, project records, and audit-ready documentation while protecting confidential company and employee information.
Qualifications & Experience
  • Strong proficiency in Excel is required, including comfort building and maintaining trackers, reports, and status summaries.
  • High attention to detail and strong organizational skills; comfortable managing multiple projects and documentation streams at once.
  • Prior experience in project coordination, operations coordination, or administrative support preferred; experience in a help desk, technical support, or IT services environment is a plus.
  • Familiarity with project or task management and collaboration tools (e.g., Jira, ClickUp or similar platforms).
  • Strong written and verbal communication skills, with the ability to facilitate meetings and prepare clear, concise updates for leadership.
  • Ability to handle confidential company and employee information with discretion.
Success Measures
  • Accurate, up-to-date project tracking and reporting delivered to the Help Desk Manager and Help Desk leadership on schedule.
  • Meeting decisions and action items documented and followed through to completion.
  • Risks and issues surfaced and escalated in time to avoid schedule, scope, or service impact.
  • Increasing ownership of process standardization and improvement work as the 6-month term progresses.
Reporting
  • Reports directly to the Help Desk Manager.
  • No direct reports.
Work Environment
This is an on-site role based at NW Indianapolis (Interactive Way), working closely with the Help Desk team.
Expected Hours of Work
Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
No travel required.
Contract Term
This is a fixed 6-month contract position. The assignment will end at the conclusion of the 6-month term unless extended, renewed, or converted at Netfor's discretion based on business need at that time.
Other Duties
This job description represents core responsibilities but is not exhaustive. Duties, responsibilities, and activities may change as Netfor's business priorities evolve.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.

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