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It Help Desk Manager Jobs in Indiana (NOW HIRING)

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... Track, document, and manage support requests in the ticketing system to drive visibility ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project Coordinator, and coordinates and directs the activities of Reelcraft's third-party managed service ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project Coordinator, and coordinates and directs the activities of Reelcraft's third-party managed service ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Work with team and management on escalation of any issues (equipment, network etc) * Special ... an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an ...

Revel Staffing

IT Technician

Fort Wayne, IN · On-site

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Actively monitor all IT services and address and/or escalate issues * Resolve as many user-reported ... Work with management to identify available Help Desk training that will enhance and improve support ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Indiana

It Help Desk Manager information

See Indiana salary details

$37.1K

$82.5K

$128.9K

How much do it help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it help desk manager in Indiana is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $100,900.00 per year, depending on experience, location, and employer.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for It Help Desk Manager jobs? Cities in Indiana with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $82,529 per year, or $39.7 per hour.

IT Help Desk & ERP Technician

The Industrial Service Group

Indianapolis, IN • On-site

Full-time

Posted 9 days ago

Job description

The Help Desk and ERP Technician I provides first-level support for hardware, software, network connectivity, user accounts, enterprise applications, and NetSuite users across multiple locations. As a member of a lean IT team within a growing organization, this individual will work closely with business users and IT colleagues, take ownership of a wide range of technical needs, and contribute to improving systems, processes, and the overall employee technology experience. This position offers the opportunity to expand technical and ERP knowledge, gain exposure to a variety of projects, and grow into increased responsibilities as the organization and IT function continue to evolve.
Core Job Responsibilities:
  • Provide first-level technical support for hardware, software, applications, user accounts, network connectivity, and general technology issues across multiple locations.
  • Monitor the help desk queue, prioritize requests, maintain service-level expectations, and document all incidents and resolutions in the ticketing system.
  • Configure, deploy, maintain, upgrade, image, and troubleshoot Windows computers, laptops, mobile devices, printers, scanners, phones, and other workplace technology.
  • Troubleshoot wired and wireless connectivity, VPN access, TCP/IP, DNS, DHCP, and other common network-related issues.
  • Support enterprise applications and services, including Microsoft applications, financial management systems, Adobe PDF tools, document management platforms, endpoint security, antivirus, and VoIP systems.
  • Provide first-level NetSuite support, including troubleshooting, issue resolution, and assistance with navigation, transactions, reporting, permissions, and day-to-day business processes.
  • Assist with NetSuite user administration, including account setup, onboarding and offboarding, access permissions, and security roles.
  • Participate in testing system changes, enhancements, integrations, and configurations while documenting results, processes, known issues, and user instructions.
  • Collaborate with business users, vendors, and the IT team to gather requirements, resolve ERP-related issues, improve workflows, and support ongoing system enhancements.
  • Assist with technical projects, equipment inventory, employee training, data validation, reporting, saved searches, and continuous improvement of IT and ERP processes.

Requirements
  • 2-5 years experience in IT Support, ERP support, or other related IT role.
  • Experience supporting or using an ERP platform; NetSuite experience is preferred.
  • Excellent customer service, communication, documentation, problem-solving, and collaboration skills.
  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • Strong understanding of Microsoft Azure or another cloud computing environment.
  • Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VPNs, wired networks, and wireless networks.

Strong working knowledge of Microsoft Windows, desktop hardware, enterprise applications, endpoint security, antivirus, device management, VoIP systems, and document management platforms, with the ability to lift, move, and install workstation equipment

Apply