Help Desk Technician
$19.25 - $26/hr
About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...
$19.25 - $26/hr
About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...
$19.25 - $26/hr
About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...
Chicago, IL · On-site
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
Chicago, IL · On-site
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Willing to work overtime, holidays and weekends when necessary. Additional Skills & Qualifications ...
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Willing to work overtime, holidays and weekends when necessary. Additional Skills & Qualifications ...
Rome, NY · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Rome, NY · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
$19.12 - $25.88/hr
No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
$19.12 - $25.88/hr
No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
$17.25 - $23.75/hr
Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...
Quick apply
$17.25 - $23.75/hr
Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
$33.94 - $40.72/hr
Library Help Desk Manager Position Type:Regular Hiring Range: $33.94 - $40.72 per hour Compensation ... Occasional evening or weekend work may be required to support department and unit services ...
$33.94 - $40.72/hr
Library Help Desk Manager Position Type:Regular Hiring Range: $33.94 - $40.72 per hour Compensation ... Occasional evening or weekend work may be required to support department and unit services ...
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
$20.50 - $27.75/hr
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Oklahoma City, OK · On-site
$19.12 - $25.88/hr
Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
Oklahoma City, OK · On-site
$19.12 - $25.88/hr
Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Hurlburt Field, FL · On-site
$52K - $108K/yr
Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
New
Rome, NY · On-site
Rome,NY,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Rome, NY · On-site
Rome,NY,US Share job via: Share Help Desk Specialist The Opportunity: Are you a dedicated ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...
Oklahoma City, OK · On-site
$19.12 - $25.88/hr
Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
Oklahoma City, OK · On-site
$19.12 - $25.88/hr
Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with GDIT ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.
$52K/yr
Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...
$52K/yr
Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...
$20.25 - $27.25/hr
Position Title: Help Desk Support Technician Department: Information Technology Job Status ... weekends, reflective of the dynamic schedule of the organization. Flexible work arrangements ...
$20.25 - $27.25/hr
Position Title: Help Desk Support Technician Department: Information Technology Job Status ... weekends, reflective of the dynamic schedule of the organization. Flexible work arrangements ...
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
| Aspect | Weekend Epic Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site or remote technical support |
| Industry Usage | IT service providers, tech companies | IT departments, tech firms |
| Common Search Intent | Technical troubleshooting, customer support | Hardware/software issues, user assistance |
The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

$19.25 - $26/hr
Other
Posted 8 days ago
We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you'll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You'll develop both your technical and professional skills as you grow your career in information technology.
Responsibilities and DutiesServe as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
Perform basic remote troubleshooting by guiding users through problem-solving steps.
Identify and recommend process improvements to enhance efficiency and service quality.
Deliver excellent customer service and maintain professional communication with end users.
Maintain up-to-date knowledge of company procedures, products, and services.
Meet or exceed departmental performance standards and KPIs.
Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
Collaborate effectively within a team environment while also working independently.
Demonstrate reliability, accountability, and consistent attendance.
Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
1+ years of experience in technical support, help desk, or contact center environments or equivalent education
Experience or exposure to using a ticketing system (preferred).
Basic knowledge of Windows 7-11 troubleshooting.
General understanding of peripheral device and printer/scanner setup and troubleshooting.
Familiarity Microsoft 365 and MS Office applications.
Familiarity with VPN configuration and general network troubleshooting.
Experience or exposure to providing remote support.
Basic Active Directory knowledge (user management, password resets, etc.).
Strong attention to detail and organizational skills.
Excellent verbal and written communication abilities.
Ability to apply established processes while adapting to procedural changes.
Proven analytical and problem-solving skills.
Strong interpersonal and customer service skills.
Location: Atlanta, GA (Remote)
Department: Business Process Outsourcing (BPO)
Reports To: Help Desk Manager
Employment Type: Full-time, Non-exempt
Information Security Commitment
This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
Equal Opportunity Employer
RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
Please Note:Â RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.