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Weekend Epic Help Desk Jobs (NOW HIRING)

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Willing to work overtime, holidays and weekends when necessary. Additional Skills & Qualifications ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Willing to work overtime, holidays and weekends when necessary. Additional Skills & Qualifications ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... weekends, reflective of the dynamic schedule of the organization. Flexible work arrangements ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...

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Weekend Epic Help Desk information

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How much do weekend epic help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for weekend epic help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
More about Weekend Epic Help Desk jobs
What cities are hiring for Weekend Epic Help Desk jobs? Cities with the most Weekend Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Weekend Epic Help Desk jobs? States with the most job openings for Weekend Epic Help Desk jobs include:
What job categories do people searching Weekend Epic Help Desk jobs look for? The top searched job categories for Weekend Epic Help Desk jobs are:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Technician

Help Desk Technician

Agile Defense

Montgomery, AL • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 27 days ago

Job description

SUMMARY:
Agile Defense is seeking a highly qualified Help Desk Technician to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force.
DUTIES:
  • Provide help desk support for all supported applications via phone/email.
  • Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads.
  • Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Maintain current knowledge of relevant technologies as assigned.
  • Additional responsibilities as assigned by management.
  • Provide guidance and work mentor-ship to less-experienced technicians.

Qualifications
Background Needed and Years of Experience:
  • Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience.
    2-4 Years of telephone customer service or help desk experience.
  • Familiar with Ticketing Software (i.e. Remedy).
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication, business analytical and problem-solving/trouble shooting skills.
  • Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  • Strong English language skills (both written and verbal).
  • Willing to work overtime, holidays and weekends when necessary.

Additional Skills & Qualifications
Preferred Technical Skills:
  • Experience with one or more of the following systems, is desired.
  • Automated Civil Engineer System (ACES)
  • Air Force Equal Opportunity Network (AF EONET)
  • Aviation Resources Management System (ARMS)
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Online Vehicle Interactive Management System (OLVIMS)
  • Air Force Way (AFWay)
  • Air Force Portal

WORKING CONDITIONS:
Typical Office Environment.
Strength Demands:
Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements:
  • Stand or Sit
  • Walk
  • Repetitive Motion
  • Use Hands / Fingers to Handle or Feel
  • Stoop, Kneel, Crouch, or Crawl
  • Talk or Hear
  • See
  • Push or Pull
  • Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)

Skills & Requirements Qualifications

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