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Weekend Epic Help Desk Jobs (NOW HIRING)

RedHelm

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Willing to work overtime, holidays and weekends when necessary. Additional Skills & Qualifications ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... Provide weekend and holidays coverage as needed. * Requires a High School Diploma or GED.

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... weekends · Ability to multi-task and prioritize all technical issues that arise. · Associate ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

New

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Ability to work weekends, holidays, and up to 12 hours a day outside of normal work hours * Ability ...

New

Arby's

Help Desk Tech

Omaha, NE

$52K/yr

Ability to work one week and weekend per month taking after-hours support calls. EDUCATION and/or ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...

hammerresidence

Help Desk Technician

Wayzata, MN

$20.25 - $27.25/hr

Position Title: Help Desk Support Technician Department: Information Technology Job Status ... weekends, reflective of the dynamic schedule of the organization. Flexible work arrangements ...

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All JobsEpic Help Desk JobsWeekend Epic Help Desk Jobs

Weekend Epic Help Desk information

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How much do weekend epic help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for weekend epic help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
More about Weekend Epic Help Desk jobs
What cities are hiring for Weekend Epic Help Desk jobs? Cities with the most Weekend Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Weekend Epic Help Desk jobs? States with the most job openings for Weekend Epic Help Desk jobs include:
What job categories do people searching Weekend Epic Help Desk jobs look for? The top searched job categories for Weekend Epic Help Desk jobs are:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Technician

RedHelm

Atlanta, GA

$19.25 - $26/hr

Other

Posted 8 days ago

Job description

About the Role

We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you'll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You'll develop both your technical and professional skills as you grow your career in information technology.

Responsibilities and Duties

  • Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.

  • Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.

  • Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.

  • Perform basic remote troubleshooting by guiding users through problem-solving steps.

  • Identify and recommend process improvements to enhance efficiency and service quality.

  • Deliver excellent customer service and maintain professional communication with end users.

  • Maintain up-to-date knowledge of company procedures, products, and services.

  • Meet or exceed departmental performance standards and KPIs.

  • Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.

  • Collaborate effectively within a team environment while also working independently.

  • Demonstrate reliability, accountability, and consistent attendance.

  • Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.

 Qualifications 

  • 1+ years of experience in technical support, help desk, or contact center environments or equivalent education

  • Experience or exposure to using a ticketing system (preferred).

  • Basic knowledge of Windows 7-11 troubleshooting.

  • General understanding of peripheral device and printer/scanner setup and troubleshooting.

  • Familiarity Microsoft 365 and MS Office applications.

  • Familiarity with VPN configuration and general network troubleshooting.

  • Experience or exposure to providing remote support.

  • Basic Active Directory knowledge (user management, password resets, etc.).

 Soft Skills

  • Strong attention to detail and organizational skills.

  • Excellent verbal and written communication abilities.

  • Ability to apply established processes while adapting to procedural changes.

  • Proven analytical and problem-solving skills.

  • Strong interpersonal and customer service skills.

 Additional Details

  • Location: Atlanta, GA (Remote)

  • Department: Business Process Outsourcing (BPO)

  • Reports To: Help Desk Manager

  • Employment Type: Full-time, Non-exempt

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Please Note: RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.

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