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Weekend Epic Help Desk Jobs (NOW HIRING)

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... In addition, on call after hours and evening/weekend support may be required as needed. Location:

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

The Help Desk Technician is to research and follow-up on problems that may require additional ... Hours may vary, including working some evenings and weekends based on workload. Individuals are not ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Must be able to work weekends and holidays as needed, as well as adjust hours based on call volume ...

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

The Help Desk Technician is to research and follow-up on problems that may require additional ... Hours may vary, including working some evenings and weekends based on workload. Individuals are not ...

Vallarta Supermarkets

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Must be able to work weekends and holidays as needed, as well as adjust hours based on call volume ...

RedHelm

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level ... Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Must be able to work weekends and holidays as needed, as well as adjust hours based on call volume ...

Vallarta Supermarkets

Help Desk Analyst

Lancaster, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Must be able to work weekends and holidays as needed, as well as adjust hours based on call volume ...

Vallarta Supermarkets

Help Desk Analyst

Los Angeles, CA

$24 - $27/hr

Help Desk Manager Pay scale: $24.00 - $27.00 The compensation range provided complies with state ... Must be able to work weekends and holidays as needed, as well as adjust hours based on call volume ...

City of Killeen (TX)

HELP DESK TECHNICIAN

Killeen, TX · On-site

$20.50/hr

Description Help Desk Technician Assisting customers who are experiencing any procedural or ... Including some nights and weekends. • Must be able to pass FBI criminal background fingerprint ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

... regular weekend responsibilities and after-hours support as needed. Objective: The Help Desk ... Specialist serves as the first point of contact for all IT and Production Services (AVL) support ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

... regular weekend responsibilities and after-hours support as needed. Objective: The Help Desk ... Specialist serves as the first point of contact for all IT and Production Services (AVL) support ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Flexibility to work nights, weekends, and on-call hours as needed. * Excellent customer service ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the ... Some evening and weekend work is required. RESPONSIBILITIES Account and Data Management * Maintain ...

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Weekend Epic Help Desk information

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How much do weekend epic help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for weekend epic help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
More about Weekend Epic Help Desk jobs
What cities are hiring for Weekend Epic Help Desk jobs? Cities with the most Weekend Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Weekend Epic Help Desk jobs? States with the most job openings for Weekend Epic Help Desk jobs include:
What job categories do people searching Weekend Epic Help Desk jobs look for? The top searched job categories for Weekend Epic Help Desk jobs are:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.
Help Desk Analyst

Help Desk Analyst

HARRIS & HARRIS LTD

Coppell, TX • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Help Desk Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Help Desk Analyst

The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the Network Analyst in providing support to the computer network and telecom systems. In addition, on call after hours and evening/weekend support may be required as needed.

Location: On-Site at Coppell, TX office daily

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $40,000.00 to $55,000.00 annually

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

  • Medical, Dental, and Vision insurances from premium providers
  • 401K with matching
  • Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off, Sick Time, Wellness Days and Paid Holidays
  • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.


DAY TO DAY

  • Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
  • Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.
  • Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
  • Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
  • Responsible for user setups, moves and system permissions.
  • Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines. Communicates with management if they are unable to meet a deadline.
  • Maintain and update the ticket tracking, asset management and inventory tracking systems.
  • Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
  • Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

WHAT YOU MUST POSSESS

Must Have:

  • Must have experience and knowledge of troubleshooting Microsoft Office MS Word, MS Excel, MS Access, MS Power Point and Outlook.
  • A minimum of 1 year of experience in a help desk or similar role
  • High School Diploma or Equivalent
  • Experience and knowledge troubleshooting Microsoft Office Suite and Windows

Other Required Skills:

  • Strong ability to prioritize work appropriately, be flexible and be well organized.
  • Exceptional analytical and problem-solving skills.
  • Ability to think out of the box and implement smart solutions to ever changing company needs.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.