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Weekend Epic Help Desk Jobs (NOW HIRING)

LCBC Church

Help Desk Specialist

Manheim, PA

... regular weekend responsibilities and after-hours support as needed. Objective: The Help Desk ... Specialist serves as the first point of contact for all IT and Production Services (AVL) support ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

SUMMARY Greenhill School seeks a skilled and service-oriented Help Desk Associate to serve as the ... Some evening and weekend work is required. RESPONSIBILITIES Account and Data Management * Maintain ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

... help desk software. This is a full-time, 12-month, non-exempt position ... Some evening and weekend work is required. RESPONSIBILITIES Account and Data Management * Maintain ...

Greenhill School

Help Desk Associate

Addison, TX

$18 - $24.25/hr

Some evening and weekend work is required. RESPONSIBILITIES Account and Data Management * Maintain ... Document, track, prioritize, manage, and work customer requests using help desk software

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

... regular weekend responsibilities and after-hours support as needed. Objective: The Help Desk ... Specialist serves as the first point of contact for all IT and Production Services (AVL) support ...

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

The Help Desk Technician must be available for emergencies and occasional evening and weekend work. PHYSICAL DEMANDS: The physical demands described here are representative of those requires to ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Willing to work overtime, holidays, and weekends when necessary. * Must be a U.S. Citizen and be ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Willing to work overtime, holidays, and weekends when necessary. * Must be a U.S. Citizen and be ...

Robinson

Help Desk Technician

Altoona, IA

$19.25 - $26/hr

Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Participation in on call rotation during weeknights and weekends to support production facilities.

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

The Help Desk Technician must be available for emergencies and occasional evening and weekend work. PHYSICAL DEMANDS: The physical demands described here are representative of those requires to ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

The Service Desk provides 7x24x365 support including weekends and holidays. Roles and ... Document and submit problem resolutions to the knowledge database in order to assist other Help ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Willing to work overtime, holidays, and weekends when necessary. * Must be a U.S. Citizen and be ...

Peraton

Help Desk Representative

Fort Huachuca, AZ

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends ...

Robinson, Inc.

Help Desk Technician

Altoona, IA · On-site

$19.25 - $26/hr

Help Desk Technician - Iowa Facility Opening in 2027 Be part of something big! Robinson Inc is ... Participation in on call rotation during weeknights and weekends to support production facilities.

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Weekend Epic Help Desk information

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How much do weekend epic help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for weekend epic help desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
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Weekend Epic Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

LCBC Church

Manheim, PA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Job description

Reports to: Director of IT
Hours Commitment: Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed. 
 
Objective: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.

This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Personal Qualifications:
  • Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices. 
  • Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
  • Be a leader who is:
    • Focused: Work hard with urgency and intensity
    • Collaborative: Bring others into your work, give and ask for feedback
    • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
  • Lead the way in LCBC's values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
  • Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.
Primary Responsibilities:
Help Desk Leadership:
  • Serve as the first point of contact for all IT and AVL requests
  • Triage, prioritize, and route tickets with accuracy and swiftness
  • Communicate clearly, warmly, and helpfully with staff and volunteers
  • Resolve basic to intermediate issues and ensure thorough documentation
  • Model a support experience defined by clarity, ownership, and care
Documentation & Process Improvement:
  • Create and maintain simple, and accessible documentation for common processes and solutions
  • Identify gaps and proactively build resources that improve clarity and efficiency
  • Support workflows and collaboration across IT and AVL

Ordering & Project Support:

  • Assist with ordering technology and AVL equipment with strong stewardship
  • Support project coordination, timelines, and communication
  • Help move initiatives forward by managing details and staying organized
  • Assist with vendor selection and vetting
  • Coordinate RFPs for larger quotes
Required Skills:
  • Strong customer service mindset with a genuine desire to help and serve others
  • Excellent attention to detail with consistent follow-through
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities and stay organized in a fast-paced environment
  • Resourceful problem-solver with a proactive approach
  • Strong technical aptitude with ability to learn new systems quickly
  • Professional, trustworthy, and able to maintain confidentiality
What Success Looks Like & Key Attributes:
  • Staff and volunteers feel supported, understood, and cared for
  • Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence
  • Communication is proactive, setting clear expectations and next steps, with warmth and professionalism
  • Documentation is easy to follow and reduces confusion
  • Projects and purchasing processes are organized and reliable
  • Stays engaged, solves problems, and doesn't let details fall through the cracks
  • Self-motivated, reliable, and driven
Benefits We Offer:
  • Competitive medical, dental and vision coverage 
  • Retirement plan contribution and employer match 
  • Annual counseling benefit 
  • Generous and immediate paid time-off 
  • Casual dress 
  • Quarterly professional and spiritual development days 
  • Intentional investment in personal and professional development
Evaluation: 
The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
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