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Weekend Epic Help Desk Jobs in Georgia (NOW HIRING)

Kelly Services

Help Desk Technician

Atlanta, GA · On-site

$25 - $30/hr

Help Desk Support Technician | Buckhead/Midtown, Georgia (Atlanta) Full-time | Contract-to-Hire ... Rotate Occasional weekends are needed. Responsibilities * Monitor robotic and automated systems ...

Kelly Services

Help Desk Technician

Atlanta, GA · On-site

$25 - $30/hr

Help Desk Support Technician | Buckhead/Midtown, Georgia (Atlanta) Full-time | Contract-to-Hire ... Rotate Occasional weekends are needed. Responsibilities * Monitor robotic and automated systems ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... weekends and Holidays Minimum Qualifications: • Bachelor's Degree from an accredited college ...

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Weekend shift: Sat & Sun | 12:00 PM - 12:00 AM. (24hrs) Optional weekday hours available to achieve ... Prior experience in a service desk, help desk, desktop support, or IT support role preferred.

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

The Senior Help Desk Technician plays an important role in making sure that happens. The Senior ... and weekend implementation as needed. Supervisory Responsibilities * This position has no ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. · Assist with the inventory management of software and hardware. · Promote ...

DIGIOFFICE

Service Desk Analyst

Duluth, GA · On-site

$21/hr

Support a smooth and consistent user experience during weekend coverage hours. Required Qualifications: * Prior experience in a service desk, help desk, desktop support, or IT support role preferred.

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional, and why are they important?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Georgia? The most popular types of Epic Help Desk jobs in Georgia are:
What are popular job titles related to Weekend Epic Help Desk jobs in Georgia? For Weekend Epic Help Desk jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Georgia look for? The top searched job categories for Weekend Epic Help Desk jobs in Georgia are:
What cities in Georgia are hiring for Weekend Epic Help Desk jobs? Cities in Georgia with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you

HELP DESK ANALYST I, INFORMATION SERVICES

SGMC Health

Valdosta, GA • On-site

$15 - $20.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

Description
WHAT IT'S LIKE AT SGMC HEALTH
Purpose. No matter your role or area that you work in, at SGMC Health we are collectively working towards goals that will make our community a better place.
Excellence. We strive to do the right thing the right way, are accountable in all we do, require competence of our people, and are compassionate in our service.
Team Spirit. We encourage team effort, support personal and professional development, acknowledge individual talents and skills, and support innovation and empowerment.
Award Winning Performance. We are committed to providing the best care possible and we are proud to be recognized locally, statewide, and nationally for the exceptional care that our staff provides.
WHY YOU WILL LOVE SGMC HEALTH
SGMC has great benefit options, depending on the role that you are going into- including healthcare, supplementary benefits, ways to save for the future, opportunities for career advancement, and opportunities to expand your skill set. Some of these great benefit options are listed below:
  • Low Healthcare Insurance Premiums
  • 401(k) with employer match
  • Paid Time Off (PTO)
  • Employee discounts
  • Company paid life insurance
  • Short-Term and Long-Term Disability
  • Cancer Insurance
  • Accident Insurance
  • Pet Insurance
  • Tuition Reimbursement
  • On-the-job training and skills development
  • Opportunities for growth and advancement
  • Employee Assistance Program

JOB LOCATION : Main Campus
DEPARTMENT: INFORMATION SERVICES
SCHEDULE: Full Time, Varied Hours/Shift,
POSITION SUMMARY
The Help Desk Analyst I serves as the frontline point of contact for all SGMC Health Information Systems incidents and service requests, including Enterprise Applications, EPIC EMR, and Information Security & Technology systems. This position operates independently during assigned shifts within the Help Desk/NOC environment and is responsible for coordinating and executing Tier 1 Help Desk and computer operations functions. The primary goal of the Help Desk Analyst I is to provide reliable, consistent technical support while maintaining operational stability in a healthcare environment where system availability directly impacts patient care, safety, and regulatory compliance.
EDUCATION
  • High School Diploma or GED (Required).
  • Associate Degree in Computer Science, Information Systems, or related field (Preferred).
  • Vocational/Technical Degree in Computer Information Systems or related field (Preferred).
  • Active CompTIA A+ certification at the time of hire, or ability to obtain within six (6) months of the date of hire. The CompTIA A+ certification is recognized as the foundational credential for this role, validating hands-on competency in hardware repair, operating systems, troubleshooting, and core technical support principles required to support clinical and enterprise systems in a healthcare environment. The substitution of the CompTIA A+ certification is not standard practice. In limited circumstances, equivalent demonstrated knowledge and hands-on competence may be considered in lieu of the A+, subject to documented skills validation and approval by the IT Support Manager and the Director of Information Security & Technology. The Practical Help Desk Associate (PHDA) certification is strongly recommended and highly encouraged for continued professional development within the Help Desk Analyst role. Failure to obtain required certification or approved equivalency within the specified timeframe may impact continued eligibility for the position.
EXPERIENCE
  • 1-2 years of experience in an information systems or technology support role involving direct customer interaction (Preferred).
  • Preferred experience includes:
    • Repairing and troubleshooting desktop and laptop computers.
    • Diagnosing and resolving operating system issues (Windows or Apple).
    • Troubleshooting application errors and access problems.
    • Supporting and resolving printer and peripheral device issues.
    • Performing general IT troubleshooting across hardware, software, and connectivity environments.
Equivalent combinations of education, certification, and practical experience may be considered.
WORKING CONDITIONS - ADA INFORMATION
Information Security & Technology supports a 24-hour, 7-day, 365-day hospital operation. Positions within this department may require varied work schedules, including evenings, nights, weekends, holidays, and rotating shifts, as needed. Ability to sit for extended periods while working at a computer workstation. Ability to use standard office equipment, including but not limited to keyboard, mouse, and telephone. Ability to occasionally lift, move, or position equipment up to approximately 25 pounds. Ability to work in technical environments, including data center or equipment rooms, as required. Participation in emergency response activities, disaster recovery efforts, and operational stabilization during critical events is considered an essential function of IS&T roles within a healthcare environment.
SEE WHAT ALL OF THE HYPE IS ABOUT
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