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Weekend Epic Help Desk Jobs in Atlanta, GA (NOW HIRING)

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... weekends and Holidays Minimum Qualifications: • Bachelor's Degree from an accredited college ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. · Assist with the inventory management of software and hardware. · Promote ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA · On-site

$90K/yr

... weekend coverage as needed. * Provide guidance to Service Desk Liaisons (SDLs) and other team ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

... weekend coverage as needed. * Provide guidance to Service Desk Liaisons (SDLs) and other team ... DMI values employees for their talents and contributions, and we take pride in helping our ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

$90K - $112K/yr

... weekend coverage as needed. * Provide guidance to Service Desk Liaisons (SDLs) and other team ... DMI values employees for their talents and contributions, and we take pride in helping our ...

Hired by Matrix

Be Seen First

IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...

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Weekend Epic Help Desk information

See Atlanta, GA salary details

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$31

How much do weekend epic help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for weekend epic help desk in Atlanta, GA is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the most commonly searched types of Epic Help Desk jobs in Atlanta, GA?

The most popular types of Epic Help Desk jobs in Atlanta, GA are:

What are popular job titles related to Weekend Epic Help Desk jobs in Atlanta, GA?

For Weekend Epic Help Desk jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Atlanta, GA look for?

The top searched job categories for Weekend Epic Help Desk jobs in Atlanta, GA are:

Weekend Epic Help Desk jobs near you

Help Desk Analyst 2

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 23 days ago

Job description

Overview:
Job Title: Help Desk Analyst 2 (689398)
Location: Decatur, GA 30033 Onsite
Duration: Long-Term Contract
The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk Analyst II with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative II is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring, and reporting of systems hardware, software, and related infrastructure performance.
Primary Responsibilities:
Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal and external customers to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of unit.
• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
• Provided documented service procedures for all resolutions.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
• (e.g., business and/or custom applications, devices).
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems
• environment containing a blend of Windows Servers 2008-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications.
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.).
• Perform printer installations and toner replacement activities.
• Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)
• This position may require after-hours work including weekends and Holidays
Minimum Qualifications:
• Bachelor's Degree from an accredited college/university in a computer related field - i.e. Computer Information Systems or Computer Science or 2 -3 years of experience handling clients, questions, complaints, and/or providing information.
• Demonstrate excellent interpersonal, oral, and written communication skills.
• Inventory Management experience is desired
• Demonstrated experience working in ITIL Service Management organization is a plus.
Additional Skills:
This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment
• Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
• Demonstrated experience working in ITIL Service Management organization and Cherwell experience is a plus.
• Security + Certification
• CCNA (Cisco Certified Network Associate).
• Excellent problem-solving skills required.
Skills:
helpdesk,LAN,VPN

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