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Hourly Epic Help Desk Jobs (NOW HIRING)

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... Hourly / Non-Exempt Monday - Friday, 8:30 AM - 5:00 PM In-office position located in San Diego, CA ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

Yes Help Desk Technician III (Executive Support) Advance how our customers operate while you ... The likely hourly rate for this position is between $28.90 - $39.10. This is not, however, a ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

This is a full-time, 12-month, hourly position. There will be expectations for night and weekend ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

GDIT

Application Help Desk Technician

Concord, NC · On-site

$97K - $132K/yr

Our work depends on a Help Desk Technician joining our team to support an internet-based program in ... hourly rate for this position is between $97,750.00 - $132,250.00. This is not, however, a ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV · On-site

$48K - $81K/yr

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV · On-site

$54K - $90K/yr

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... There are differentiating factors that can impact a final salary/hourly rate, including, but not ...

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All JobsHourly Epic Help Desk Jobs

Hourly Epic Help Desk information

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$12

$23

$33

How much do hourly epic help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hourly epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
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Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Edgewater Federal Solutions, Inc.

Washington, DC • On-site

$37.76/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Overview
We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC.
Work Location: Washington, DC
Work Arrangement: Onsite
Clearance: Must have an active Secret clearance
Responsibilities
Essential Duties & Responsibilities:
Responsibilities include, but are not limited to the following:
  • The Help Desk Technician is the first line of support for users seeking assistance with hardware, software, and network-related issues.
  • This role is responsible for providing timely and effective assistance to resolve user problems and ensure minimal disruption to business operations.
  • Provide technical support for operating systems such as Window, iOS, Linux and various software applications.
  • Assist users with installation, configuration, and troubleshooting of hardware and software.
  • Provision and deploy new hardware for users.
  • Maintain a high level of customer service for all support requests.
  • Take ownership of user problems and be proactive when dealing with user issues.

Qualifications
  • and active Secret clearance.
  • A bachelor's degree or relevant experience in Information Technology.
  • Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work a regular schedule at the Washington DC locations.
  • A team player with a customer-oriented approach.

Benefits:
  • Competitive Hourly Rate: $37.76
  • Paid Time Off & Holiday Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability, Life Insurance, and AD&D
  • Flexible Spending Accounts
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
  • Tuition and Technical Training Reimbursement
  • Exercise Reimbursement
  • Employee Assistance Program
  • Collaborative and dynamic work environment

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and standard office equipment.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • The employee must occasionally lift and/or move up to fifteen (15) pounds.
  • Fine hand manipulation (keyboarding).

Working at Edgewater Federal Solutions:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.
Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law. #LI-HH1

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