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Hourly Epic Help Desk Jobs (NOW HIRING)

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$29 - $35/hr

This position has an hourly wage range of $29 - $35 per hour This position is eligible for an ... Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service ... The hourly rate for this position is approximately $25 - 28/hr. Work will be completed on-site at ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... Hourly / Non-Exempt Monday - Friday, 8:30 AM - 5:00 PM In-office position located in San Diego, CA ...

Swift Transportation

Help Desk Technician

Phoenix, AZ

$19.39 - $26.46/hr

Respond to requests for technical assistance by phone, email and/or using a help desk management ... Pay Range: $19.39 - $26.46 Hourly What we offer: Our Benefits Package includes 401k, Medical ...

Swift Transportation

Help Desk Technician

Phoenix, AZ

$19.39 - $26.46/hr

Respond to requests for technical assistance by phone, email and/or using a help desk management ... Pay Range: $19.39 - $26.46 Hourly What we offer: Our Benefits Package includes 401k, Medical ...

langan

Help Desk Technician

Parsippany, NJ

$26 - $35/hr

Job Summary Langan is seeking a Help Desk Technician to join its collaborative team in Parsippany ... Certain US jurisdictions require Langan to include an estimate of salary or hourly ranges. The ...

Swift Transportation

Help Desk Technician

Phoenix, AZ · On-site

$19.39 - $26.46/hr

Respond to requests for technical assistance by phone, email and/or using a help desk management ... Pay Range: $19.39 - $26.46 Hourly What we offer: Our Benefits Package includes 401k, Medical ...

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All JobsHourly Epic Help Desk Jobs

Hourly Epic Help Desk information

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$33

How much do hourly epic help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for hourly epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
More about Hourly Epic Help Desk jobs
What cities are hiring for Hourly Epic Help Desk jobs? Cities with the most Hourly Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Hourly Epic Help Desk jobs? States with the most job openings for Hourly Epic Help Desk jobs include:
What job categories do people searching Hourly Epic Help Desk jobs look for? The top searched job categories for Hourly Epic Help Desk jobs are:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 45% Full Time, 19% Part Time, 6% Temporary, 26% Contract, and 2% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst II

Scipi Companies

Saint Cloud, MN

$29 - $35/hr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

Job Title: Help Desk Analyst II
Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the role just for you!

Company Intro:
Scipi is the parent company to North Central, Sunburst Memorials and Parts Midwest. Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of Minnesota. Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 companies. Our Mission Statement is: We make a difference in the lives we touch.

This position will serve multiple location throughout central MN but will be officed at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple locations by resolving complex technical issues and serving as the primary escalation resource for our Help Desk Analyst I team. This position is ideal for someone who thrives on problem-solving, values collaboration, and is passionate about improving systems as well as the overall user experience!

This position has an hourly wage range of $29 - $35 per hour
This position is eligible for an annual, discretionary bonus

The position will remain open until filled with resume review ongoing

Essential Functions
  • Advance IT Support amp; Resolution: provide advanced technical support by diagnosing complex issues, determining root causes across systems, and managing the full incident lifecycle from intake through resolution and follow-up
  • Tier II Escalation Support: acts as a Tier II escalation resource, mentoring Tier I staff and providing guidance on technical troubleshooting and service procedures
  • Incident Documentation amp; Reporting: maintain accurate incident records and develop knowledge base documentation to support efficient issue resolution and knowledge sharing
  • Help Desk Analytics amp; Optimization: analyze Help Desk metrics to identify trends and implement process improvements that enhance service quality and reduce incident volume
  • Systems amp; Hardware Support: install and configure hardware and software, support system upgrades, and collaborate with cross-functional IT teams to resolve complex technical issues
  • User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed
Top Benefits or Perks:
As a team member at Scipi, you’ll enjoy:
  • A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
  • Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
  • Employer paid short-term and long-term disability coverage
  • Paid holidays and paid time off
  • A collaborative environment where we believe that laughter and fun bond us together
Knowledge, Skills, and Abilities:
  • Customer Service amp; Communication: deliver strong customer service with effective communication, maintaining composure under pressure while clearly translating technical concepts to non-technical users
  • Systems Troubleshooting amp; Analysis: independently diagnose and resolve complex technical issues across devices and systems while effectively managing competing priorities
  • Systems amp; Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise applications, and server administration, with working knowledge of NetSuite
  • Networking amp; Security Tools: utilize experience with networking infrastructure and security tools, including Ubiquiti systems and endpoint detection and response solutions
  • Automation amp; Scripting: Apply PowerShell and basic JavaScript skills to automate processes and improve system administration efficiency
  • Documentation amp; Team Support: maintain strong organizational and documentation practices while supporting team development through mentorship and guidance
Required Experience:
  • Associate’s Degree or specialized training in the IT field
  • Experience supporting enterprise environments, Active Directory, MS Intune, MS 365 Admin, ticketing systems, RMM, Mobile Device Management (MDM)
  • 2+ years of experience in technical support, help desk, or related IT role
  • Valid Driver’s License with good driving record
Preferred Experience:
  • Bachelor’s Degree in IT-related field
  • Familiarity with ITIL practices or formal service management frameworks
  • A foundational understanding of networking concepts is required, equivalent to CompTIA Network+ certification level
Working Conditions/Physical Requirements:
  • Primarily office-based work environment with prolonged periods of sitting and computer use
  • Frequent use of hands and fingers for typing, handling equipment, and operating controls
  • Occasional need to climb, stoop, bend, or reach above shoulder height
  • Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
  • Occasional travel to company locations or events as needed
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

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