ZipRecruiter

Log In

1

Ticket Support Jobs in New York (NOW HIRING)

The UFL

VP, Ticket Sales & Service

White Plains, NY · On-site

$150 - $200/hr

As VP, Ticket Sales & Service, you will serve as a key member of the ticketing team, responsible ... Local Market Support Facilitate the sharing of industry best practices as it relates to ticketing ...

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

We're seeking a Ticketing Buyer to join our Buying Team at a data-driven ticket brokerage firm. As ... Contribute to special projects and provide invaluable support to the team as needed. Requirements:

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

We're seeking a Ticketing Buyer to join our Buying Team at a data-driven ticket brokerage firm. As ... Contribute to special projects and provide invaluable support to the team as needed. Requirements:

NRZ Entertainment LLC

Ticket Sales Associate

Neptune, NJ · On-site

$750 - $1.2K/wk

Paid time off We're seeking a Ticketing Buyer to join our Buying Team at a data-driven ticket ... Contribute to special projects and provide invaluable support to the team as needed. Requirements:

Noldor Inc

Product Owner

Manhattan, NY · On-site

$110K - $140K/yr

JIRA experience or any ticket/support management system is a plus * Curious, detail-oriented, and able to break down complex concepts into clear, actionable insights * Strong communication skills ...

Noldor Inc

Product Owner

Manhattan, NY · On-site

$110K - $140K/yr

JIRA experience or any ticket/support management system is a plus * Curious, detail-oriented, and able to break down complex concepts into clear, actionable insights * Strong communication skills ...

Palantir

Support Engineer

Manhattan, NY · On-site

$80 - $100/hr

Not just "I'll close the ticket", but "I'm going to make sure this never happens again" type of ... As an IT Support Engineer, you take real pride of our internal ecosystem, from individual ...

Quest Diagnostics

Epic Certification Engineer

Secaucus, NJ · On-site

$76K - $100K/yr

Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues. * Develop, implement, and test high complexity production enhancements for existing ...

Curvion Blue

High Ticket Sales Closer - Remote

New York, NY · Remote

$90K - $300K/yr (+ commission)

... support you; we provide all of that. If your current position is missing any one of those key ... Why High Ticket Closers LOVE WFS Group: * Fully location independent (remote position) * Set your ...

next page

Showing results 1-20

All JobsTicket Support JobsTicket Support Jobs in New York

Ticket Support information

See New York salary details

$13

$27

$46

How much do ticket support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ticket support in New York is $27.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.01 per hour, depending on experience, location, and employer.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in New York?

The most popular types of Ticket Support jobs in New York are:

What are popular job titles related to Ticket Support jobs in New York?

For Ticket Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Ticket Support jobs in New York look for?

The top searched job categories for Ticket Support jobs in New York are:

What cities in New York are hiring for Ticket Support jobs?

Cities in New York with the most Ticket Support job openings:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in New York as of September 2026, with employment types broken down into 75% Full Time, 12% Temporary, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,957 per year, or $27.4 per hour.

Ticket Seller- Radio City

MSG Entertainment Holdings, LLC

New York, NY • On-site

Full-time

Posted 7 days ago

Job description

Who are we hiring?

The ticket purchase process is often the first point of contact to the customer. Making the purchase a pleasant experience while providing accurate and relevant information is the first step to a positive event attendance experience. Candidate will be friendly, upbeat, and helpful, providing customers with information and while conducting ticket transactions in a professional and accurate manner.

What will you do?

  • Conduct ticket sales, exchanges & refunds as needed
  • Remain current in ticket system operations
  • Remain familiar with events on sale, ticket discounts and how to access them
  • Must balance sales activity and revenue on a regular basis
  • Assist in the distribution of will call orders to customers
  • Support in counting money and preparing bank deposit and end of day reports
  • Aid in processing of group sales orders
  • Participate in special projects and performs other duties as requested

What do you need to succeed?

  • Excellent hospitality, interpersonal and communication skills.
  • Must be team orientated.
  • Computer skills
  • Ticket system expertise
  • Customer service skills
  • Money handling skills
  • Honesty and integrity are essential
  • Provide exceptional experiences for our guests, partners, and team members,
  • including by adhering to our appearance and presentation guidelines while on-site.

Special Requirements?

  • Must be receptive to working outside in inclement weather and extreme temperatures.
  • Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7

#LI-ONSITE

Apply