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Ticket Support Jobs in Illinois (NOW HIRING)

Uni

Temporary - Ticket Taker/Ticket Seller

Campus, IL

$12/hr

Ticket takers are responsible for scanning tickets at event and ushering customers to seats during ... If you have questions regarding this application process, please email careers-support@uni.edu or ...

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

The Coordinator, Ticket Operations supports the day-to-day execution of ticket operations for Chicago Fire FC, including ticketing systems, ticket inventory, reporting, payment processing, and ...

AEG

Ticket Seller - Peoria Civic Center

Peoria, IL · On-site

Position: Part-time Ticket Seller Department: Box Office Reports to: Box Office supervisors and ... Perform clerical functions to support Box Office operations. * Other duties as assigned.

Fortune Capital

Be Seen First

High Ticket Sales

Schaumburg, IL · On-site

$8.0K - $15K/mo

Step-by-step high-ticket sales training ... Proven scripts, systems, and closing support * Direct mentorship * Remote work flexibility * Access ...

Parasol Alliance

Experienced PCC Specialist

IL · On-site +1

$75K - $85K/yr

Manage ticket support and resolution for client business systems such as electronic medical records (EMR), Human Resources and Payroll (HRIS), Financial systems, Marketing systems, and other ...

Intersport

Manager/Senior Manager, Ticket Sales

Chicago, IL · On-site +1

$55K - $95K/yr

Our industry-leading team includes 200+ team members supporting 50+ clients with services spanning ... The Manager/Senior Manager, Ticket Sales is a full-time, permanent position. This team member will ...

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Ticket Support information

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Illinois?

The most popular types of Ticket Support jobs in Illinois are:

What are popular job titles related to Ticket Support jobs in Illinois?

For Ticket Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Ticket Support jobs in Illinois look for?

The top searched job categories for Ticket Support jobs in Illinois are:

Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 38% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Temporary - Ticket Taker/Ticket Seller

Campus, IL

Uni
Software Development • 1 - 10 employees
Learn more about Uniexternal

$12/hr

Part-time

Re-posted 18 days ago

Job description

If you are a current University of Northern Iowa employee and would like to apply for this position, login to UNI Works and type "Find Jobs" in the search bar to view and apply for open positions.

Full Consideration Date:

Applications are being continuously accepted.

Job Description:

Works all UNI Athletics and non-Athletic events for ticket taking or ticket selling. Ticket takers are responsible for scanning tickets at event and ushering customers to seats during events. Ticket sellers are responsible for selling tickets and programs at events. Work schedule includes days, nights and weekends depending on event schedule. Hourly Rate: $12.00

Required Qualifications:

Ability to follow oral and written instructions; communicate with customers and staff; and handle/process and credit card transactions required. Must have flexible hours and night and weekend availability.

Notice to Applicants:

Hiring timelines vary based on staffing needs and position availability. Interviews are conducted on an as-needed basis to fill open roles.

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. A resume and cover letter are not required for this position but can be attached when applying. If you have questions regarding this application process, please email careers-support@uni.edu or call 319-273-2422.


Iowa's cost of living is among the lowest in the nation and the Common Sense Institute ranks Iowa #1 for paycheck stretch. UNI enhances this advantage with an excellent benefits package for eligible non-temporary positions. Visit our Compensation Tools page to explore your estimated total compensation, compare Waterloo-Cedar Falls cost of living to other major cities or review the paycheck stretch ranking details. Learn more about the Cedar Valley at https://livethevalley.com/.


If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


The University encourages applications from individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to any basis protected by federal and/or state law.


Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614.


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