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Ticket Support Jobs (NOW HIRING)

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

Kalama School District 402

Ticket Taker

Kalama, WA · On-site

$18.88 - $21.52/hr

... that supports their education, experience, training, etc., as it relates to qualifications ... Protect ticket integrity * Ability to accurately reconcile cash transactions & use electronic card ...

MY WIRELESS

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

The Pennsylvania State University

$18/hr

... Ticket Office Associate The On-Site LeadTicketOffice Associate provides exceptional customer ... hoursrequiredto support events. This positionassistswith daily operations, helps train and ...

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Ticket Support information

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How much do ticket support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ticket support, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a ticket support?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a ticket support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Ticket Office Associate - Part-Time - Omaha Athletics

University of Nebraska Omaha

Omaha, NE • On-site

$15/hr

Full-time, Part-time

Posted 22 days ago

Job description

Posting Details
Position Information
Job Title
Ticket Office Associate - Part-Time - Omaha Athletics
Department
Ticketing
Essential Functions
Responsibilities include: processing ticket sales, answering questions regarding admission fees, schedules, upcoming events, and ticket policies. Balance all applicable transactions for the date of service and complete all necessary reports before departure. Position will also work with event day ticketing, pass list preparation and execution, and reconciling ticket sales. Will work with season ticket, mini-plans, group tickets, and single event tickets. Position will work with both entertainment and athletic tickets.
UNO students are welcome to apply.
Work Schedule
Varies
Additional Duties
Required Qualifications
Ability to understand and follow written and/or oral instructions.
Must be at least 16 years of age.
Preferred Qualifications
Experience with Ticketmaster and Arctics point of sale system is preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly sits; may stand, walk. See, hear, speak and use of hands.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly works indoors. Noise level is low to moderate.
Salary
$15.00/hour
Posting Detail Information
Posting Number
2026T-00141
Open Date
07/22/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.

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