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Ticket Support Jobs (NOW HIRING)

AEG

Ticket Taker

Wilson, NC · On-site

Ticket Takers also play an essential role ensuring an efficient entry process, supporting safety and security procedures, and assisting guests with directions or basic inquiries. Essential Duties and ...

allencounty

Part-Time Ticket Sales

Fort Wayne, IN · On-site

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

The Allen County

Part-Time Ticket Sales

Fort Wayne, IN · On-site

$14.13/hr

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

University of Dayton

Arena Office Assistant

Dayton, OH

$16.25 - $21.50/hr

Assisting the ticket office with basic ticket support (printing tickets, customer payments, mobile device help, etc.), Lounge Coordinator (responsible for lounge rentals, which includes showing space ...

My Wireless

IT Specialist

Las Vegas, NV · On-site

$13 - $18/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

The University of Dayton

Arena Office Assistant

Dayton, OH

$16.25 - $21.50/hr

Assisting the ticket office with basic ticket support (printing tickets, customer payments, mobile device help, etc.), Lounge Coordinator (responsible for lounge rentals, which includes showing space ...

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

ASM Global

Usher/Ticket Taker

Syracuse, NY · On-site

$16/hr

THE ROLE As an Usher/Ticket Taker at the Empower FCU Amphitheater, you will help create a positive event experience for all guests by offering superior, individualized service, and support. Usher ...

Hungerford

IT Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

Support user onboarding and offboarding processes, including account provisioning, hardware prep, and access management * Assist with IT ticket support and troubleshooting * Contribute to special ...

ASM Global

Usher/Ticket Taker

Syracuse, NY · On-site

$16/hr

THE ROLE As an Usher/Ticket Taker at the Empower FCU Amphitheater, you will help create a positive event experience for all guests by offering superior, individualized service, and support. Usher ...

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All JobsTicket Support Jobs

Ticket Support information

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$12

$25

$42

How much do ticket support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 75% Part Time, 1% Temporary, and 18% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Ticket Taker

AEG

Wilson, NC • On-site

Full-time

Posted 20 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
Ticket Takers serve as the first point of contact for guests attending events at the ballpark. This position is responsible for greeting guests in a courteous and professional manner, verifying and collecting valid tickets, and providing basic information about the venue and event. Ticket Takers also play an essential role ensuring an efficient entry process, supporting safety and security procedures, and assisting guests with directions or basic inquiries.
Essential Duties and Responsibilities include the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
  • Collect a valid ticket from each guest entering Wilson Warbirds Stadium
  • Coordinate with Event Security to ensure bag checks are taking place in a timely manner
  • Treat fans and guests with courtesy and respect and assist them as they enter the ballpark to ensure their visit is safe, clean, fun, and family-friendly
  • Direct guests to appropriate seating areas or provide general information about the venue
  • Monitor entry points to prevent unauthorized access
  • Assist with crowd control and maintain orderly guest flow
  • Report any issues or concerns to supervisors promptly
  • Stay informed about stadium policies, event details, and emergency procedures

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Previous customer service experience preferred
  • Strong interpersonal and communication skills with a focus on guest service and professionalism
  • Ability to remain calm and courteous in a fast-paced environment
  • Basic problem-solving skills and attention to detail
  • Ability to stand for extended periods
  • Must be at least 16 years of age

Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Work Hours
Hours vary according to the game and event schedule, which will include weekends and some holidays.
Must have availability to work most games and special events.
Some perks include:
  • Ballpark discounts
  • Recognition program and incentives
  • Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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