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Ticket Support Jobs in Texas (NOW HIRING)

Insight Global

Desktop Support Specialist

Sugar Land, TX · On-site

$18 - $26/hr

This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and ...

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$39

How much do ticket support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for ticket support in Texas is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Texas? The most popular types of Ticket Support jobs in Texas are:
What are popular job titles related to Ticket Support jobs in Texas? For Ticket Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Texas look for? The top searched job categories for Ticket Support jobs in Texas are:
What cities in Texas are hiring for Ticket Support jobs? Cities in Texas with the most Ticket Support job openings:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Desktop Support Specialist

Insight Global

Sugar Land, TX • On-site

$18 - $26/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Day-to-Day

A healthcare provider in the Medical Center of Houston is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair.


Must-haves

2-5 years of experience as a Desktop Support Technician
Hands on field technical support
Experience reimaging Windows machines
Expert in troubleshooting outlook applications
Experience working with a ticketing system to resolve a technical issues
Customer centric, can-do attitude
Excellent customer service skills, professionalism, and high character


Pay: $18-26/hr depending on experience