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Ticket Support Jobs in Texas (NOW HIRING)

Houston Astros

Ticket Experience Ambassador

Houston, TX · On-site

Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...

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How much do ticket support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for ticket support in Texas is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Texas? The most popular types of Ticket Support jobs in Texas are:
What are popular job titles related to Ticket Support jobs in Texas? For Ticket Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Texas look for? The top searched job categories for Ticket Support jobs in Texas are:
What cities in Texas are hiring for Ticket Support jobs? Cities in Texas with the most Ticket Support job openings:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Ticket Experience Ambassador

Ticket Experience Ambassador

Houston Astros

Houston, TX • On-site

Part-time

Posted 16 days ago

Job description

Department: Ticket Sales and Service
Reports to: Manager, Ticket Operations
Classification: Part-Time/Non-Exempt/Seasonal
Summary/Objective:
As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist patrons in the comprehensive ticketing experience. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and genuinely enjoy interacting with and helping visitors of the ballpark. Friendly and outgoing personality, possessing both a technologically savvy, problem-solving mindset.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Assist with mobile ticketing support on smartphone and tablet devices on Astro's game days
  • Provide Ticket Operations assistance within each of the following gameday elements:
  • Assisting fans with day of game purchasing of Astros tickets,
  • Instructing fans on downloading the MLB Ballpark app and accessing MLB accounts,
  • Providing answers to frequently asked and unique mobile ticketing questions
  • Engage with fans and serve as the departments first level of support regarding mobile ticketing and admission into the ballpark
  • Game day duties include but are not limited to the following:
  • Assist with standard operational gameday preparation (ticket distribution, internal service support, external gameday fan experience support)
  • Provide solutions to incoming calls from fans regarding purchasing tickets, mobile technology and or other organizational related questions
  • Learn about the many products our organization has to offer to enhance our customer experience
  • Performs other duties as assigned

Education and/or Experience & Skills:
  • Must possess the manual dexterity and visual acuity to fully utilize and execute the full functionality of "smart phones" and other mobile devices.
  • Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
  • Experience using online ticketing Apps and/or other software platforms.
  • Experience with and knowledgeable of the features, functions and effective usage of iPhones, Androids and related mobile or digital devices in professional environments.
  • Experience with Microsoft Office Software (Excel, Outlook, Word), and/or "browsers" such as Internet Explorer, Google Chrome, Safari, etc. preferred.

Work Environment
This role routinely uses standard office equipment such as computers, phones, and printers. The noise level is usually moderate but can be loud within the stadium environment. Majority of time spent in indoor, climate-controlled environment of Union Station offices. May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
Physical Demands
While performing the duties of this role, the employee is regularly required to talk or hear. This role requires the ability to lift, carry, move, arrange, and use equipment up to 30 lbs. in weight and to stand for long periods of time. Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
Position Type and Expected Hours of Work
This is a part-time position and hours will vary. Ability to work a flexible schedule, including extended hours, evenings, weekends, and holidays.
Travel:
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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