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Senior Ticket Support Jobs in Texas (NOW HIRING)

AEG

Ticket Operations Representative

Houston, TX · On-site

... by the Senior Ticket Operations Representative. The ideal candidate will understand the sales ... Provide support during Rockets, Comets games and third-party events * Assist in the supervision of ...

AEG

Ticket Operations Representative

TX · On-site

Support the hiring, scheduling, training, and management of gameday staff to ensure operational success. * Perform other duties as assigned by the Manager of Ticket Operations, Senior Director of ...

Muf

System Support Specialist

Dallas, TX · On-site

$60 - $90/hr

Ensure user submitted help tickets have the appropriate documentation attached to the ticket as directed by the Sr. System Support Manager. * Ensure user submitted help tickets have been resolved and ...

New

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Mentor Tier 1 engineers on technical troubleshooting, ticket hygiene, escalation criteria, and ...

Sidley

Client Engagement Senior Coordinator

Houston, TX · Hybrid

$65K - $75K/yr

The Senior Coordinator supports a range of office, regional and firmwide marketing and client ... Supports office/regional client entertainment activities, including management of the Firm's ticket ...

Eventellect

Senior Treasury Analyst

Houston, TX · On-site

... ticket revenue. Our industry-leading technology capabilities and strategic solutions allow our ... Maintain AR remittance files for audit support and Ops requests, and own month-end AR entries

Eventellect

Senior Treasury Analyst

Houston, TX · On-site

$90 - $120/hr

... ticket revenue. Our industry-leading technology capabilities and strategic solutions allow our ... Maintain AR remittance files for audit support and Ops requests, and own month-end AR entries

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All JobsTicket Support JobsSenior Ticket Support JobsSenior Ticket Support Jobs in Texas

Senior Ticket Support information

What is the difference between Senior Ticket Support vs Customer Support Specialist?

AspectSenior Ticket SupportCustomer Support Specialist
Required CredentialsTypically requires 3+ years experience, technical certificationsEntry to mid-level, often no formal certifications required
Work EnvironmentTechnical support teams, help desks, IT departmentsCustomer service centers, call centers, online support
Employer & Industry UsageIT, software, tech companiesRetail, telecom, service industries
Common Search & ComparisonFocuses on technical expertise, escalation processesFocuses on customer interaction, issue resolution

Senior Ticket Support roles typically require more technical skills and experience, working in specialized IT or technical environments. Customer Support Specialists focus on customer interaction and issue resolution, often with less technical background. The main difference lies in technical complexity and level of responsibility.

What are the most commonly searched types of Ticket Support jobs in Texas?

The most popular types of Ticket Support jobs in Texas are:

What cities in Texas are hiring for Senior Ticket Support jobs?

Cities in Texas with the most Senior Ticket Support job openings:

Senior Ticket Support jobs near you

Ticket Operations Representative

Houston Toyota Center

Houston, TX • On-site

Full-time

Posted 17 days ago

Job description

Ticket Operations Representative
General Description:
The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket
resolution, fulfillment, game- day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.
RESPONSIBILITIES include but are not limited to:
  • Process tasks/orders using the venue's designated ticketing software, AXS
  • Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms
  • Assist with developing and maintaining relationships with event promoters
  • Assist department with building offers and price codes as directed for Rockets, Comets and 3rd party events
  • Run ticket reports as needed
  • Perform ticket selling functions when needed
  • Provide support during Rockets, Comets games and third-party events
  • Assist in the supervision of arena ticket sales and box office windows
  • Provide exemplary service to all guests, clients, promoters; internally and externally
  • Maintain and develop ticket operations department policies and procedures as needed
  • Assist ticket operations department with additional tasks/duties as requested
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent; college coursework or degree preferred
  • Knowledge of computerized ticketing systems preferred
  • Previous box office/ticket operations experience preferred
  • Must be available to work game days, events, and extended hours for special projects as needed
  • Excellent computer skills to include proficiency in Word, Excel, and Outlook
  • Must be extremely flexible with the ability to handle high levels of stress
  • Must be multi-task oriented with great attention to detail
  • Excellent verbal and written communication skills with pleasant phone etiquette
  • Able to adapt to a team player environment
  • Enthusiastic, creative, and able to think both strategically and tactically
  • Experience in appropriately working with and around confidential information
  • A self-starter
  • Cash handling experience preferred

PHYSICAL & MENTAL REQUIREMENTS:
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format
  • The employee must be able to transfer and move items for departmental needs
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and
  • relationships

Apply