... Ticket support
Ticket Selling Technology Leader
Jamaica, NY · On-site
$59.37/hr
This position is accountable for the daily operation of the Railroad's Ticket Selling Machines, supporting data communications network, and direct implementation of new ticket selling technologies at ...
Ticket Selling Technology Leader
Jamaica, NY · On-site
$59.37/hr
This position is accountable for the daily operation of the Railroad's Ticket Selling Machines, supporting data communications network, and direct implementation of new ticket selling technologies at ...
Ticket Seller
Phoenix, AZ · On-site
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Ticket Seller
Phoenix, AZ · On-site
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Ticket Seller
San Juan, PR · On-site
Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...
Ticket Seller
San Juan, PR · On-site
Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...
Ticket Services Manager STATUS: Full-Time/Exempt DEPARTMENT: Ticket Office REPORTS TO: Director of ... Support accessibility and regulatory compliance. * Develop consistent adherence to customer service ...
Ticket Services Manager STATUS: Full-Time/Exempt DEPARTMENT: Ticket Office REPORTS TO: Director of ... Support accessibility and regulatory compliance. * Develop consistent adherence to customer service ...
Service Desk (Second Shift)
Columbus, OH · On-site
Ticket Management & Documentation * Incident Tracking & Resolution * Systems Monitoring * Technical Troubleshooting Key Responsibilities * Provide first-level support for IT users and systems
Service Desk (Second Shift)
Columbus, OH · On-site
Ticket Management & Documentation * Incident Tracking & Resolution * Systems Monitoring * Technical Troubleshooting Key Responsibilities * Provide first-level support for IT users and systems
IT Specialist Co-op
Cambridge, MA · On-site
RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
IT Specialist Co-op
Cambridge, MA · On-site
RESPONSIBILITIES: * IT Helpdesk ticket support * Onboarding of new employees * Manage Poly VTC Systems * Assisting with new system implementation * System troubleshooting * Helping to configure ...
The Desktop Support / Ticket Triage Specialist will focus on increasing ticket throughput, improving communication, and enhancing overall user experience. This Desktop Support / Ticket Triage ...
The Desktop Support / Ticket Triage Specialist will focus on increasing ticket throughput, improving communication, and enhancing overall user experience. This Desktop Support / Ticket Triage ...
Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. * Strong problem-solving skills to assess ...
Quick apply
Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. * Strong problem-solving skills to assess ...
Ticket Seller
San Juan, PR · On-site
Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...
Ticket Seller
San Juan, PR · On-site
Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...
Required 2 Years Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. Required Strong problem-solving ...
Required 2 Years Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts. Required Strong problem-solving ...
The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...
The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...
Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the ...
Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the ...
Ticket Experience Ambassador
Houston, TX · On-site
Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...
Ticket Experience Ambassador
Houston, TX · On-site
Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...
Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the ...
Support ticket scanning and entry at both the ticket office and stadium gates. Must display the highest level of courtesy, professionalism, integrity and enthusiasm in servicing all customers at the ...
IT Helpdesk Specialist
Cambridge, MA · On-site
Responsibilities : • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. • Onboard and support new employees, including account setup and hardware ...
IT Helpdesk Specialist
Cambridge, MA · On-site
Responsibilities : • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. • Onboard and support new employees, including account setup and hardware ...
Festival Ticket Seller
Hollywood, CA · On-site
The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...
Festival Ticket Seller
Hollywood, CA · On-site
The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...
Procurement Support Administrator
Indianapolis, IN · On-site
$21.47 - $25/hr
Experience in research, problem-solving, and troubleshooting via multiple resources to assist with data cleanup and quality for both ticket support and contracts. Required: Strong problem-solving ...
Quick apply
Procurement Support Administrator
Indianapolis, IN · On-site
$21.47 - $25/hr
Experience in research, problem-solving, and troubleshooting via multiple resources to assist with data cleanup and quality for both ticket support and contracts. Required: Strong problem-solving ...
Leads and develops the ticket-line services team, providing support to all locations. * Standardizes and oversees the ticket-line process across the organization. * Ensures all service reports ...
Leads and develops the ticket-line services team, providing support to all locations. * Standardizes and oversees the ticket-line process across the organization. * Ensures all service reports ...
Ticket Support information
See salary details
$12.50 - $15.19
2% of jobs
$15.19 - $17.88
11% of jobs
$19.38 is the 25th percentile. Wages below this are outliers.
$17.88 - $20.56
22% of jobs
The median wage is $22.62 / hr.
$20.56 - $23.25
20% of jobs
$23.25 - $25.94
16% of jobs
$27.21 is the 75th percentile. Wages above this are outliers.
$25.94 - $28.63
9% of jobs
$28.63 - $31.32
8% of jobs
$31.32 - $34
5% of jobs
$34 - $36.69
4% of jobs
$36.69 - $39.38
1% of jobs
$39.38 - $42.07
1% of jobs
$12
$25
$42
How much do ticket support jobs pay per hour?
What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?
To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.
What is a Ticket Support job?
A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.
What are the common challenges faced in a Ticket Support role and how can I overcome them?
Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

Contractor
Posted 21 days ago
Job description
This engineer will help with the MFA work, specifically for Single Sign On (SSO) and MFA for ~170 applications.
We need a senior resource who can handle the complexity of the project, including the need for third-party projects for SSO and the number of environments involved.
Understanding of Active Directory, Azure AD, Entra ID.
AD Domain services such as Domain Controllers and DNS.
Need to have knowledge of Active Directory Federated Services and Azure AD connect.
For this specific project, need a SME well versed in SAML/OIDC, SSO and MFA using Microsoft's MFA authentication.
Bonus is having experience with Silverfort's Identify Security Platform and CrowdStrike Falcon Identity Protection.
-Interact with the other stakeholders and teams including security and app dev
-Ticket support