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Ticket Support Jobs (NOW HIRING)

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

Livenation

Ticket Seller

Phoenix, AZ

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

Livenation

Festival Ticket Seller

Los Angeles, CA

The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...

Houston Astros

Ticket Experience Ambassador

Houston, TX · On-site

Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

Responsibilities : • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. • Onboard and support new employees, including account setup and hardware ...

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Ticket Support information

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How much do ticket support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 12% Full Time, 4% Part Time, and 82% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Sr. Windows Engineer - MFA project - Remote in USA

Rootshell Enterprise Technologies, Inc.

Remote

Contractor

Posted 21 days ago

Job description

Our client is looking for a Sr. Windows Engineer to help with a SSO MFA project.
This engineer will help with the MFA work, specifically for Single Sign On (SSO) and MFA for ~170 applications.
We need a senior resource who can handle the complexity of the project, including the need for third-party projects for SSO and the number of environments involved.
Understanding of Active Directory, Azure AD, Entra ID.
AD Domain services such as Domain Controllers and DNS.
Need to have knowledge of Active Directory Federated Services and Azure AD connect.
For this specific project, need a SME well versed in SAML/OIDC, SSO and MFA using Microsoft's MFA authentication.
Bonus is having experience with Silverfort's Identify Security Platform and CrowdStrike Falcon Identity Protection.
-Interact with the other stakeholders and teams including security and app dev
-Ticket support

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