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Ticket Support Jobs (NOW HIRING)

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

MORSE Corp

IT Specialist Co-op

Cambridge, MA · On-site

Responsibilities : • IT Helpdesk ticket support • Onboarding of new employees • Manage Poly VTC Systems • Assisting with new system implementation • System troubleshooting • Helping to ...

Livenation

Festival Ticket Seller

Los Angeles, CA

The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

AEG

Ticket Taker

Sacramento, CA · On-site

$20/hr

Support venue safety procedures by assisting Security with identifying unauthorized or prohibited items. * Ensure guests comply with ticketing, age, and entry requirements. * Assist with ticket ...

Milwaukee Brewers

Ticket Taker

Wilson, NC · On-site

Ticket Takers also play an essential role ensuring an efficient entry process, supporting safety and security procedures, and assisting guests with directions or basic inquiries. Essential Duties and ...

Houston Astros

Ticket Experience Ambassador

Houston, TX · On-site

Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...

odoo

Technical Support Specialist

Brisbane, CA · On-site

$63K - $79K/yr

Business experience with an ERP * Experience/knowledge with ticket support * Previous work experience in a fast-growing startup environment * Sociable and outgoing What's great in the job? * Hea ...

MY WIRELESS

IT Specialist

Las Vegas, NV

$13 - $18/hr

This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation , while also gaining exposure to IT projects and higher-level support activities under direct supervision

Milwaukee Brewers

Ticket Taker

Wilson, NC

Ticket Takers also play an essential role ensuring an efficient entry process, supporting safety and security procedures, and assisting guests with directions or basic inquiries. Essential Duties and ...

allencounty

Part-Time Ticket Sales

Fort Wayne, IN

Your Role: As a Ticket Seller , you'll work directly under the Ticket Office Manager, ensuring ... Support other team members and take on additional tasks as assigned. What You Bring to the Team:

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Ticket Support information

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$12

$25

$42

How much do ticket support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 75% Part Time, 1% Temporary, and 18% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Ticket Seller

Ticket Seller

ASM Global

San Juan, PR • On-site

Part-time

Posted 18 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

127th of 210 rated facilities management

Job description

Job Title: Ticket Seller

Department: Box Office

Reports To: Box Office Manager or Team Leader Box Office

FLSA Status: Non-Exempt

Job Summary

Legends Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at Coca-Cola Music Hall San Juan P.R. The Ticket Seller under direct supervision, processes single ticket sales, exchanges, and tax credits at the facility's box office. Also, acts as liaison between the facility and clients, ensuring all clients' requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties

  • Greet and assist the public courteously in person.
  • Accurately manage and account for ticket inventory.
  • Assist customers with ticketing issues and resolve complaints professionally.
  • Maintain professional and polite relationships with co-workers, clients, and the public.
  • Keep work areas organized, clean, and professional.
  • Support the Box Office Manager and Team Leader with additional duties as needed.
  • Adhere to all Box Office policies and procedures.
  • Assist customers with Will Call tickets for events.
  • Provide accurate information regarding events, tickets, and upcoming schedules in person or over the phone.
  • Reconcile card transaction balances and receipts with the Team Leader or Manager at the end of each shift.
  • Create and maintain event floor enumeration for all types of events.
  • Demonstrate basic knowledge of credit and debit card processing.
  • Use Microsoft programs (Excel & Word) effectively.
  • Operate event scanners with basic proficiency.
  • Perform all other duties and responsibilities as assigned.

Education and Experience

  • High school diploma or equivalent; diploma preferred.
  • Proven experience in customer service and computer operations.

Additional Experience

  • Experience using ticketing platforms such as Ticketera and Vivenue is highly desirable.

Skills and Abilities

  • Bilingual in English and Spanish.
  • Strong communication skills with the public and team members.
  • Ability to solve problems quickly and effectively.
  • Ability to follow oral and written instructions accurately.
  • Basic knowledge of the Americans with Disabilities Act (ADA).
  • Commitment to excellent customer service and maintaining a client-oriented attitude.
  • Ability to multitask and manage different duties simultaneously.

Working Conditions

  • Work schedule is based on the facility's needs; part-time hours.
  • Primarily weekend shifts; flexibility required for occasional Friday events.
  • Ability to stand for long periods.
  • Must have reliable transportation and arrive to work as scheduled.
  • Ability to work long or irregular hours depending on event functions.
  • Ability to work effectively under pressure.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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