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Ticket Support Jobs (NOW HIRING)

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA

Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. * Onboard and support new employees, including account setup and hardware/software configuration.

ASM Global

Ticket Seller

North Charleston, SC · On-site

THE ROLE The Ticket Seller is responsible for supporting the daily operations of the Ticket Office, including ticket sales, cash handling, and customer service for events at the venue. This role ...

Livenation

Ticket Seller

Santa Ana, CA

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... New parent programs & support including caregiver leave and baby bonus, infertility support

Cincinnati Reds

Ticket Taker

Cincinnati, OH · On-site

Non-Exempt Job Summary The Ticket Taker position supports Ball Park Operations by scanning tickets and checking their validity prior to guest entry. Ticket Takers will also direct guests during the ...

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

Livenation

Ticket Seller

Phoenix, AZ

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 ...

Ruth Eckerd Hall

Ticket Services Manager

Clearwater, FL · On-site

Ticket Services Manager STATUS: Full-Time/Exempt DEPARTMENT: Ticket Office REPORTS TO: Director of ... Support accessibility and regulatory compliance. * Develop consistent adherence to customer service ...

ASM Global

Ticket Seller

San Juan, PR · On-site

Ticket Seller Department: Box Office Reports To: Box Office Manager or Team Leader Box Office FLSA ... Support the Box Office Manager and Team Leader with additional duties as needed. * Adhere to all ...

Livenation

Festival Ticket Seller

Los Angeles, CA

The JOB Festival Ticket Sellers will be responsible for delivering exceptional customer service to ... New parent programs & support including caregiver leave and infertility support * CAREER: Tuition ...

Houston Astros

Ticket Experience Ambassador

Houston, TX · On-site

Engage with fans and serve as the departments first level of support regarding mobile ticketing and ... ticket distribution, internal service support, external gameday fan experience support) * Provide ...

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Ticket Support information

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How much do ticket support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for ticket support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

More about Ticket Support jobs
What cities are hiring for Ticket Support jobs? Cities with the most Ticket Support job openings:
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What states have the most Ticket Support jobs? States with the most job openings for Ticket Support jobs include:
What job categories do people searching Ticket Support jobs look for? The top searched job categories for Ticket Support jobs are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 12% Full Time, 4% Part Time, and 82% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
IT Helpdesk Specialist

IT Helpdesk Specialist

MORSE Corp

Cambridge, MA

Other

Posted 28 days ago

Job description

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  • Onboard and support new employees, including account setup and hardware/software configuration.

  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  • Review and investigate audit records for anomalies or signs of compromise.

  • Support compliance oversight by helping document and track controls and mitigation steps.

Requirements 

  • Strong troubleshooting skills with MacOS, Windows, and Linux

  • Scripting experience in Bash/shell and Python

  • Understanding of cybersecurity principles, common IT architectures, and network protocols

  • Familiarity with system administration (account management, servers, virtualization, patching)

  • Experience with vulnerability scanning tools and incident response processes

  • Strong written communication skills to create clear technical documentation

  • US Citizenship required and ability to obtain a US Security Clearance 

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