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Remote Ticket Support Jobs in Baltimore, MD (NOW HIRING)

J29 Inc.

Accounting & Payroll Specialist

Millersville, MD · On-site +1

$75K - $95K/yr

Remote, with preference given to candidates based in Eastern or Central Time Zones Reports To: VP, ... J29's Finance & Payroll Coordinator supports core financial operations including accounts ...

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Baltimore, MD

Remote Ticket Support information

See Baltimore, MD salary details

$12

$24

$41

How much do remote ticket support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote ticket support in Baltimore, MD is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Baltimore, MD?

For Remote Ticket Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Baltimore, MD look for?

The top searched job categories for Remote Ticket Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Ticket Support jobs?

Cities near Baltimore, MD with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,730 per year, or $24.9 per hour.

Enterprise Support Engineer II

ConnexPay

Baltimore, MD • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company: ConnexPay
Location: Remote – U.S.-Based | Atlanta, GA | Dallas, TX
Job Type: Full-Time
Reports To: VP of IT Operations
About ConnexPay:
Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single global platform.
Our technology enables businesses to manage B2B payment needs—including payment acceptance, fraud management, and supplier payments—through one integrated solution. ConnexPay supports a wide range of industries and payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, media, and advertising.
At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration, and open communication. We believe behaviors drive culture, and culture drives results. We work as one team with a shared commitment to our customers and each other.
 

About the Opportunity:
ConnexPay is seeking an experienced Enterprise Support Engineer II to provide advanced technical support across our enterprise environment.
This is a hands-on Level II support position for an experienced technical professional who can troubleshoot complex hardware, software, Microsoft 365, networking, operating system, and enterprise application issues while also serving as a resource and mentor to Level I support engineers.
The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with teams throughout the organization.
This position requires a combination of strong technical troubleshooting skills, excellent communication, independent problem-solving, and the ability to mentor less-experienced support team members.
 

Key Responsibilities:

  • Provide Level II technical support for complex issues involving enterprise software, hardware, operating systems, networking, and business applications.
  • Troubleshoot and resolve escalated support tickets while maintaining timely and professional communication with users.
  • Provide technical guidance and mentorship to Level I Enterprise Support Engineers.
  • Share technical knowledge and best practices related to ConnexPay systems and support procedures.
  • Design, build, and maintain an effective technical equipment and hardware inventory system.
  • Help coordinate support schedules to maintain appropriate coverage during peak periods and critical incidents.
  • Develop, document, and implement technical support processes and best practices to improve response and resolution times.
  • Analyze support tickets, recurring technical issues, and user feedback to identify trends and opportunities for improvement.
  • Recommend and help implement solutions that reduce recurring issues and improve the overall support experience.
  • Collaborate cross-functionally with Sales, Finance, Marketing, Development, and other teams to understand technical requirements and support business needs.
  • Conduct one-on-one training sessions for employees and users on new systems, applications, processes, and updates.
  • Develop reports and monitor key performance indicators (KPIs) related to support efficiency and effectiveness.
  • Maintain accurate documentation of technical issues, solutions, procedures, and system information.
  • Stay current on emerging technologies, enterprise IT practices, and industry trends.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or a closely related role.
  • Hands-on Microsoft 365 experience and knowledge required.
  • Demonstrated experience troubleshooting complex technical issues in an enterprise environment.
  • Strong knowledge of networking concepts, operating systems, hardware, and enterprise applications.
  • Experience working with technical support ticketing systems and remote support tools.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to explain technical information clearly to both technical and non-technical users.
  • Ability to work independently, prioritize multiple issues, and operate effectively in a fast-paced environment.
  • Ability to collaborate effectively across departments and technical teams.
  • Experience mentoring, assisting, or providing technical guidance to junior support professionals.

Preferred Qualifications:  

The following experience is a plus:

  • Atlassian software suite
  • Microsoft Azure services
  • ITIL certification
  • CompTIA certification
  • Microsoft professional certifications
  • Experience developing or improving enterprise IT support processes
  • Experience tracking support KPIs and analyzing ticket trends

Benefits & Perks:  

ConnexPay offers a competitive compensation and benefits package, including:

  • Unlimited PTO – Flexibility to take time away when needed without a predetermined number of PTO days.
  • 401(k) with company match – Immediate eligibility to participate in the company retirement plan.
  • Medical, dental, and vision insurance options
  • Company-paid life and AD&D insurance
  • Flexible work environment – Work remotely from a U.S.-based home or from our Atlanta or Dallas offices.
  • Autonomy and ownership – Independence and responsibility within your role.
  • Career growth opportunities – Opportunities to advance as ConnexPay continues to scale and grow.

Equal Employment Opportunity:  

ConnexPay is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.