ZipRecruiter

Log In

2

Remote Ticket Support Jobs in Silver Spring, MD (NOW HIRING)

Trivium

High-ticket Closer

Washington, DC · Remote

$250K/yr

US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO ... Use ranking data and search visibility to support the close * Handle objections and close ...

Trivium

High-ticket Closer

Washington, DC · Remote

$250K/yr

US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO ... support the close Handle objections and close decisively Manage follow-ups, pipeline, and deal ...

Trivium

High-ticket Closer

Washington, DC · On-site +1

$250K/yr

US - fully remote We're hiring a high-performance closer to sell QuickRank, AI-powered local SEO ... to support the close • Handle objections and close decisively • Manage follow-ups, pipeline ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

next page

Showing results 1-20

All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Silver Spring, MD

Remote Ticket Support information

See Silver Spring, MD salary details

$12

$25

$43

How much do remote ticket support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote ticket support in Silver Spring, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Silver Spring, MD?

For Remote Ticket Support jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Silver Spring, MD look for?

The top searched job categories for Remote Ticket Support jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Remote Ticket Support jobs?

Cities near Silver Spring, MD with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,820 per year, or $25.9 per hour.

MS Exchange Technical Lead

Discover Technologies

Mclean, VA • Remote

Full-time

Posted 3 days ago

New

Job description

Microsoft Exchange Technical Lead

Location: Remote position

  • Ability to present and lead meetings, oversee and peer review technical staff.

  • Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.

  • Track and report mailbox usage data on a regular basis using PowerShell scripting.
  • Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
  • Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
  • Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
  • Review and resolve security vulnerabilities as reported by the ISSO.
  • Submit change requests for system changes and attend the Change Control Board meetings as needed
  • Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
  • Review application logs weekly to check for system anomalies and report them to management.
  • Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
  • Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
  • Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
  • Must be able to obtain Public Trust clearance

Nice to have:

  • Hybrid environment experience
  • MS220 – Troubleshooting Microsoft Exchange Online Certification - Microsoft 365 Certified: Exchange Online Support Engineer Specialty - Certifications | Microsoft Learn

  • Bachelor's degree in Computer Science or equivalent

  • Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD)