ZipRecruiter

Log In

2

Remote Ticket Support Jobs in Silver Spring, MD (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

$15.25 - $19.50/hr

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Support development and dissemination of alert messages related to outages and known issues.

Phia LLC

Lead Application Security Engineer

Fairfax, VA · Remote

$60.25 - $80.25/hr

No ticket mills. No layers of approval between you and the work. The federal technical lead is a ... Fully remote, full-time, supporting a federal civilian client (client team is on-site; contractors ...

Ntiva

Vulnerability Management Analyst

Mclean, VA · On-site +1

This is a hybrid-remote role with approximately 5% on-site work at client sites throughout the US ... Support post-containment recovery activities by executing assigned recovery tasks under engineering ...

TekSynap

MADSS Administrator

Arlington, VA · On-site +1

Responsible for overseeing the operation, maintenance, and support of the Mission Assurance ... Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be ...

ICF

Full-Stack Sitecore Engineer - Remote

Reston, VA · Remote

The Work ICF supports California State Government customer applications, which are built with ... Provide accurate documentation and ticket updates to the team's Microsoft DevOps platform to enable ...

Impruvon

Product Specialist

Baltimore, MD · On-site +1

$75K - $85K/yr

Remote - USA Reporting To: Chief Operating Officer Compensation: $75,000 - $85,000 / year ... We support providers across the U.S. with a multi-role platform used by administrators, caregivers ...

Alpha Omega Integration

Drupal Content Manager

Vienna, VA · Remote

$63K - $75K/yr

Remote Shift Hours: Monday - Friday(12:00 pm EST - 8:00 pm EST) Alpha Omega is seeking a Drupal ... This role will support day-to-day web content operations, including Drupal content updates, page ...

McGuireWoods LLP

Sr. Financial Systems Analyst

Washington, DC · On-site +1

$97K - $132K/yr

The Senior Financial Systems Analyst has primary IT responsibility for administration and support ... Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ...

next page

Showing results 1-20

All JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Silver Spring, MD

Remote Ticket Support information

See Silver Spring, MD salary details

$12

$25

$43

How much do remote ticket support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote ticket support in Silver Spring, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A remote ticket support role can potentially pay $2000 or more per week if you work full-time, handle high-volume or specialized support, and have strong skills in customer service and technical troubleshooting. Increasing earnings may involve taking on multiple shifts, gaining certifications, or working for companies that offer premium support services. Building experience and efficiency can also lead to higher pay rates over time.

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

Does Ticket to work have remote jobs?

Remote Ticket Support jobs are available and commonly involve providing assistance via phone, chat, or email from a home office. These roles often require familiarity with support tools, good communication skills, and the ability to work independently in a remote environment.

What job makes $10,000 a month without a degree?

A remote ticket support role typically does not pay $10,000 a month without significant experience, specialized skills, or additional income sources. High earnings in support roles are uncommon; most high-paying jobs require advanced skills, certifications, or a combination of multiple income streams. Achieving such income usually involves entrepreneurship or roles in sales, consulting, or tech fields with performance-based bonuses.

How to make $1000 a week remote?

A remote ticket support role can pay around $15 to $25 per hour, so earning $1000 weekly typically requires working 40 to 50 hours. Increasing income may involve gaining specialized skills, certifications, or taking on multiple support roles to reach higher pay rates or overtime opportunities.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Silver Spring, MD? For Remote Ticket Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Silver Spring, MD look for? The top searched job categories for Remote Ticket Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Ticket Support jobs? Cities near Silver Spring, MD with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Silver Spring, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,820 per year, or $25.9 per hour.
Tier I Shift Supervisor

Tier I Shift Supervisor

Aretec Inc

Ashburn, VA • Remote

$15.25 - $19.50/hr

Full-time

Posted 23 days ago

Job description

Tier I Shift Supervisor

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking a Tier 1 Shift Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier 1 operations. This role is responsible for ensuring service level objectives are met across all Tier 1 channels, providing on‑shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. The ideal candidate is an experienced contact‑center leader with strong operational awareness and a hands‑on supervisory approach.

What You'll Do

  • Provide real‑time supervisory oversight of Tier 1 agents during assigned shifts.
  • Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives are consistently met.
  • Ensure ≥80% of calls and chats are answered within 60 seconds in accordance with Service Level AQL requirements.
  • Ensure ≥90% of email and self‑service tickets are processed within a 12‑hour period.
  • Monitor and drive First Contact Resolution (FCR) performance toward the ≥80% target.
  • Identify and escalate operational events, including volume spikes and increased wait times, in accordance with the Operations Management SOP.
  • Serve as the on‑shift liaison between Tier 1 agents and TSD leadership.
  • Participate in major incident management activities and ensure timely escalation to the Enterprise Operations Center (EOC).
  • Monitor and manage sensitive or VIP customer escalations.
  • Support development and dissemination of alert messages related to outages and known issues.
  • Provide real‑time coaching and guidance to agents on call handling, troubleshooting techniques, and ticket documentation.
  • Ensure at least one supervisor is on duty at all times across all locations to support 24x7 operations.

Required Qualifications

  • Minimum 2 years of experience in an IT help desk or service desk environment.
  • Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting.
  • Strong verbal and written communication skills with the ability to lead and influence teams.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications