We offer you a flexible and remote work environment with intelligent colleagues, seamlessly ... ticket trends to help internal support teams make better decisions. Or you might be assisting ...
We offer you a flexible and remote work environment with intelligent colleagues, seamlessly ... ticket trends to help internal support teams make better decisions. Or you might be assisting ...
Systems Analyst I
Germantown, MD · Remote
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Quick apply
Systems Analyst I
Germantown, MD · Remote
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Systems Analyst I
Germantown, MD · Remote
$65K - $75K/yr
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Systems Analyst I
Germantown, MD · Remote
$65K - $75K/yr
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Systems Analyst I
Germantown, MD · Remote
$65K - $75K/yr
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Systems Analyst I
Germantown, MD · Remote
$65K - $75K/yr
Conduct remote support sessions using remote session tools and perform software and system ... ticket tracking systems * Document technical procedures and solutions clearly and communicate ...
Ops Lead PC and SD Manager
Clinton, MD · Remote
$45 - $65/hr
You'll sit at the intersection of project delivery and day-to-day support, managing both a Project ... Service desk operations: SLA adherence, ticket queue health, and team performance * Process ...
Quick apply
Ops Lead PC and SD Manager
Clinton, MD · Remote
$45 - $65/hr
You'll sit at the intersection of project delivery and day-to-day support, managing both a Project ... Service desk operations: SLA adherence, ticket queue health, and team performance * Process ...
Operations Manager / Project Manager II
Ashburn, VA · On-site +1
Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to ... Experience managing a remote or hybrid workforce . Why Join Aretec * Support a missioncritical ...
Operations Manager / Project Manager II
Ashburn, VA · On-site +1
Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to ... Experience managing a remote or hybrid workforce . Why Join Aretec * Support a missioncritical ...
DevOps Engineer 4-8872-OL
Hanover, MD · On-site +1
$78K - $250K/yr
... ticket generation to align with internal team priorities. - Manage team tasking and sprint ... Wellness: Access to wellness programs and mental health support * Professional Development:
DevOps Engineer 4-8872-OL
Hanover, MD · On-site +1
$78K - $250K/yr
... ticket generation to align with internal team priorities. - Manage team tasking and sprint ... Wellness: Access to wellness programs and mental health support * Professional Development:
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Web Administrator
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Quick apply
Web Administrator
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... This role supports content operations, ticket management, quality control, accessibility, and ...
Be Seen First
Remote Senior Account Executive - Commercial ITSM Sales
Washington, DC · Remote
$95K - $125K/yr
... ticket resolution, predictive incident management, and generative AI knowledge management ... Support opportunities across commercial, regulated, and public sector-adjacent environments ...
Quick apply
Be Seen First
Remote Senior Account Executive - Commercial ITSM Sales
Washington, DC · Remote
$95K - $125K/yr
... ticket resolution, predictive incident management, and generative AI knowledge management ... Support opportunities across commercial, regulated, and public sector-adjacent environments ...
Remote Employment Type: Full‑time Clearance Requirement: CBP Background Investigation ... supported locations. * Continuously monitor call, chat, email, and ticket workflows and adjust ...
Quick apply
Remote Employment Type: Full‑time Clearance Requirement: CBP Background Investigation ... supported locations. * Continuously monitor call, chat, email, and ticket workflows and adjust ...
Remote until all staff return to onsite work; onsite presence required thereafter. Equipment Pickup ... This lead role involves ticket assignment, training, queue management, and daily reconciliation ...
Quick apply
Remote until all staff return to onsite work; onsite presence required thereafter. Equipment Pickup ... This lead role involves ticket assignment, training, queue management, and daily reconciliation ...
Service Desk Technician I
Washington, DC · On-site +1
... and remote access tools. * Assign appropriate priorities to support requests based on business ... Track ticket status and resolution activities and communicate updates, resolutions, and outstanding ...
Service Desk Technician I
Washington, DC · On-site +1
... and remote access tools. * Assign appropriate priorities to support requests based on business ... Track ticket status and resolution activities and communicate updates, resolutions, and outstanding ...
SAP ERP MOCAS Scrum Team Member(FI/FM)
Washington, DC · Remote
$75K - $117K/yr
... ticket resolution, basic configuration support under guidance, master data validation, and testing/documentation for procurement processes. This position is remote but based out of Washington D.C.
SAP ERP MOCAS Scrum Team Member(FI/FM)
Washington, DC · Remote
$75K - $117K/yr
... ticket resolution, basic configuration support under guidance, master data validation, and testing/documentation for procurement processes. This position is remote but based out of Washington D.C.
Service Desk Technician II
Washington, DC · On-site +1
... remote access and assign appropriate priorities. * Track ticket status and resolution while ... and User Support. * Certification: CompTIA A+ Certification may be substitute for 1 year of ...
Service Desk Technician II
Washington, DC · On-site +1
... remote access and assign appropriate priorities. * Track ticket status and resolution while ... and User Support. * Certification: CompTIA A+ Certification may be substitute for 1 year of ...
Software Engineer 3-BP-184
Hanover, MD · On-site +1
$78K - $250K/yr
Provide Help Desk Support; ticket handling/resolution, utilizing JIRA. Min Quals Proficiency with ... Flexible work arrangements, including remote work options * Flexible Spending Accounts (FSAs)
Software Engineer 3-BP-184
Hanover, MD · On-site +1
$78K - $250K/yr
Provide Help Desk Support; ticket handling/resolution, utilizing JIRA. Min Quals Proficiency with ... Flexible work arrangements, including remote work options * Flexible Spending Accounts (FSAs)
Software Engineer 3-BP-181
Hanover, MD · On-site +1
$78K - $250K/yr
Provide Help Desk Support; ticket handling/resolution, utilizing JIRA. Minimum: Experience ... Flexible work arrangements, including remote work options * Flexible Spending Accounts (FSAs)
Software Engineer 3-BP-181
Hanover, MD · On-site +1
$78K - $250K/yr
Provide Help Desk Support; ticket handling/resolution, utilizing JIRA. Minimum: Experience ... Flexible work arrangements, including remote work options * Flexible Spending Accounts (FSAs)
Tier I Shift Supervisor
Ashburn, VA · Remote
$15.25 - $19.50/hr
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Support development and dissemination of alert messages related to outages and known issues.
Quick apply
Tier I Shift Supervisor
Ashburn, VA · Remote
$15.25 - $19.50/hr
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Support development and dissemination of alert messages related to outages and known issues.
Remote Schedule: Day shift; flexibility required to support quality assurance across shifts ... Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket ...
Quick apply
Remote Schedule: Day shift; flexibility required to support quality assurance across shifts ... Support the Process, Procedure, and Operations Deep Dive activities, including Phase 1 (Ticket ...
Remote Ticket Support information
See Silver Spring, MD salary details
$12.92 - $15.70
2% of jobs
$15.70 - $18.48
11% of jobs
$20.03 is the 25th percentile. Wages below this are outliers.
$18.48 - $21.26
22% of jobs
The median wage is $23.38 / hr.
$21.26 - $24.04
20% of jobs
$24.04 - $26.82
16% of jobs
$28.13 is the 75th percentile. Wages above this are outliers.
$26.82 - $29.59
9% of jobs
$29.59 - $32.37
8% of jobs
$32.37 - $35.15
5% of jobs
$35.15 - $37.93
4% of jobs
$37.93 - $40.71
1% of jobs
$40.71 - $43.49
1% of jobs
$12
$25
$43
How much do remote ticket support jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for remote ticket support in Silver Spring, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.33 per hour, depending on experience, location, and employer.
What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?
Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.
What is a Remote Ticket Support job?
A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.
What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?
To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.
What is the difference between Remote Ticket Support vs Remote Help Desk Technician?
| Aspect | Remote Ticket Support | Remote Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often including CompTIA A+ or Network+ |
| Work Environment | Primarily online ticketing systems, remote communication tools | Remote or on-site, handling tickets and direct user support |
| Industry Usage | IT support, customer service, tech companies | IT support, tech services, corporate help desks |
| Common Search/Comparison | Yes | Yes |
Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.
What are popular job titles related to Remote Ticket Support jobs in Silver Spring, MD? For Remote Ticket Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Silver Spring, MD look for? The top searched job categories for Remote Ticket Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Ticket Support jobs? Cities near Silver Spring, MD with the most Remote Ticket Support job openings:
Contractor
Posted 16 days ago
Job description
Company Description
Who Are We?
NewPage is a digital health solutions company. We devote ourselves to advance the quality of life by enhancing the health and optimizing the longevity of human race. We do this by, passionately building futuristic technologies for global organizations across healthcare ecosystem. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development - utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation. NewPage is recognized by 'CIO's Review 'as "Top 50 Promising Health Care Solution Providers"
What We Offer?
We are shaping a company that workssmart and growsfaster. We offer you a flexible and remote work environment with intelligent colleagues, seamlessly collaborating to build inventive technologies that solve or simplify our clients 'business challenges. Being part of the team, you will enjoy an employee-centric culture, sharing and caring peers, myriad opportunities for learning, generous earnings and ample development and growth. Who we need? We are looking for a seasoned Android Mobile App developer with solid development experience to work on a breakthrough project. Our team is located across the globe, and we need someone in the EST time zone, as we will need to ship equipment to test, modify the code and recommend changes. This is an excellent opportunity to develop, test, and lock down the code before the product is designed in full scale.
Job Description
Role summary:
We are seeking a specialist for one of our data teams . This person will be responsible for engaging with other teams, key stakeholders, and internal engineers to discover, design, and build accurate data visualizations across multiple data sources. These visuals enable other development teams and stakeholders to make better decisions for their services.
For example, with Tableau, your team might be building data visualizations of ticket trends to help internal support teams make better decisions. Or you might be assisting stakeholders to discover what data they must acquire, to produce the necessary visuals for making better decisions.
Key responsibilities: A normal work week consists of a mix of building new data visualizations, fixing data issues, showcasing your work, and planning. We have short weekly planning meetings and provide lots of time to focus without meetings.
On a quarterly basis you'll also have personal 1-1 meetings with your Line Manager to support your own growth in the team.
As the team is diverse and distributed, asynchronous collaboration within the team is key. You'll be supported by a Service Manager with planning and prioritization. The team take pride in the quality of our work, our delivery practices, breadth of our testing and the documentation we write. You're successful with your responsibilities if you engage and deliver together with the team in a way that is stable and sustainable. We value predictability and avoid unreasonable deadlines that cause us to rush or cut corners.
Qualifications:
We are looking for people with experience in some of the following areas: • Tableau - Tableau Desktop, Tableau Prep, Tableau Server • Data warehouse modelling, dimension modelling, star schema • Working with ETL systems • Attention to detail when it comes to visual presentation and data accuracy • Some experience with AWS - especially Redshift, Glue and S3 • Comfortable with using GitHub • Kanban delivery - we enjoy working with lean methods
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Who Are We?
NewPage is a digital health solutions company. We devote ourselves to advance the quality of life by enhancing the health and optimizing the longevity of human race. We do this by, passionately building futuristic technologies for global organizations across healthcare ecosystem. We partake at every stage from problem definition, strategy & service design, user research, UX design, and agile software development - utilizing lean practices to deliver and validate highly innovative digital health solutions that drive user value and business transformation. NewPage is recognized by 'CIO's Review 'as "Top 50 Promising Health Care Solution Providers"
What We Offer?
We are shaping a company that workssmart and growsfaster. We offer you a flexible and remote work environment with intelligent colleagues, seamlessly collaborating to build inventive technologies that solve or simplify our clients 'business challenges. Being part of the team, you will enjoy an employee-centric culture, sharing and caring peers, myriad opportunities for learning, generous earnings and ample development and growth. Who we need? We are looking for a seasoned Android Mobile App developer with solid development experience to work on a breakthrough project. Our team is located across the globe, and we need someone in the EST time zone, as we will need to ship equipment to test, modify the code and recommend changes. This is an excellent opportunity to develop, test, and lock down the code before the product is designed in full scale.
Job Description
Role summary:
We are seeking a specialist for one of our data teams . This person will be responsible for engaging with other teams, key stakeholders, and internal engineers to discover, design, and build accurate data visualizations across multiple data sources. These visuals enable other development teams and stakeholders to make better decisions for their services.
For example, with Tableau, your team might be building data visualizations of ticket trends to help internal support teams make better decisions. Or you might be assisting stakeholders to discover what data they must acquire, to produce the necessary visuals for making better decisions.
Key responsibilities: A normal work week consists of a mix of building new data visualizations, fixing data issues, showcasing your work, and planning. We have short weekly planning meetings and provide lots of time to focus without meetings.
On a quarterly basis you'll also have personal 1-1 meetings with your Line Manager to support your own growth in the team.
As the team is diverse and distributed, asynchronous collaboration within the team is key. You'll be supported by a Service Manager with planning and prioritization. The team take pride in the quality of our work, our delivery practices, breadth of our testing and the documentation we write. You're successful with your responsibilities if you engage and deliver together with the team in a way that is stable and sustainable. We value predictability and avoid unreasonable deadlines that cause us to rush or cut corners.
Qualifications:
We are looking for people with experience in some of the following areas: • Tableau - Tableau Desktop, Tableau Prep, Tableau Server • Data warehouse modelling, dimension modelling, star schema • Working with ETL systems • Attention to detail when it comes to visual presentation and data accuracy • Some experience with AWS - especially Redshift, Glue and S3 • Comfortable with using GitHub • Kanban delivery - we enjoy working with lean methods
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
About NewPage Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
FL, US
Year founded
2012