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Remote Ticket Support Jobs in Oregon (NOW HIRING)

TechnologyAdvice

IT Support Engineer

OR · On-site +1

This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and ... Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ...

New

TechnologyAdvice

Senior IT Support Engineer

OR · On-site +1

This position owns day-to-day ticket management, technical troubleshooting, hardware logistics, and ... Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ...

New

Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

... ticket volume. * Assist in the maintenance of the company's knowledge base, ensuring that it is up ... Ability to work independently, collaborate, and communicate effectively from a remote office This ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

... ticket enrichment, account hygiene, and reporting. * Build small tools that make the team faster ... We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Want ownership instead of a ticket queue * Are excited to help create something new rather than ...

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

The Location This position offers a remote work schedule and can be based in any of the firm's U.S ... are supported throughout the ticket handling process. * Compliance & Efficiency: Ensure all ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... You'll have a seat at the table, not just a ticket queue. What You'll OwnStrategic Enterprise ...

VC3, Inc.

Security Analyst I

OR · On-site +1

You will be responsible for managing security event monitoring and incident response ticket queues ... Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component ...

HiddenLayer

Lead Engineer, AI Attack Simulation

Portland, OR · On-site +1

$108K - $143K/yr

Lead Engineer, AI Attack Simulation Remote [within the US] ABOUT THE ROLE: HiddenLayer is seeking a ... Mentor engineers, lead technical reviews, support hiring, and raise standards for reliability ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Enable targeted, role-based campaigns to support change initiatives, incident mitigation, and ... Remote Actions * Dashboards & Investigations * Campaigns & Alerts * Application Experience ...

LTS

ServiceNow System Administrator

OR · On-site +1

United States - Remote Other Considerations: U.S. Citizen or Permanent Resident Required with the ... Prepare and support ServiceNow instance clones, upgrades, health checks, patching, release ...

New

BetterHelp

Provider Incentives Advocate

OR · On-site +1

$25 - $32/hr

Handle provider compensation inquiries through ticket-based workflows, contributing to SLA ... Experience with support ticketing systems (e.g., Zendesk, Salesforce) preferred. Benefits * Remote ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Oregon

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are the most commonly searched types of Ticket Support jobs in Oregon?

The most popular types of Ticket Support jobs in Oregon are:

What are popular job titles related to Remote Ticket Support jobs in Oregon?

For Remote Ticket Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Oregon look for?

The top searched job categories for Remote Ticket Support jobs in Oregon are:

What cities in Oregon are hiring for Remote Ticket Support jobs?

Cities in Oregon with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you

Technical Support Specialist - Remote

Steer

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers.  Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team,  helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

  • Own technical support for customers
  • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
  • Own Level 1 support resolutions.
  • Own Level 2+ ticket creation and internal triage.
  • Set up, transfer, troubleshoot phone number ownership. 
  • Maintain data connection stability.
  • Own product retraining
  • Maintain up-to-date documentation on procedures and solutions.
  • Provide feedback internally on user experience, improvements or feature requests.
  • Evaluate system potential through assessing compatibility of new programs with existing programs.
  • Tailor and configure customer-facing templates based on client inputs and business goals - no custom development required, but small updates and adjustments will be common
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

  • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
  • Curious by nature and motivated to understand how things work.
  • Customer-first in your approach, showing empathy, clarity, and patience.
  • Proactive, resourceful, and ownership-driven - you anticipate needs, take initiative, and follow through.
  • Comfortable building relationships with people across different teams and functions.
  • Organized and able to manage multiple tasks or threads at the same time.


You Have

Must-Have:

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

  • Experience working directly with APIs, including basic understanding of how data moves between systems.
  • Experience in the automotive industry or with auto repair shop management tools.
  • Experience working with VoIP or telephony systems.
  • Prior success in a remote work environment.
  • Direct SaaS or startup experience.
  • Highly polished professional communication skills.

Interview Process

  1. Initial Screen - 20min
  2. Wonderlic Assessment
  3. Hiring Manager Interview - 30min
  4. Executive Interview - 30min
    Problem Solving Exercise - 1hr


Salary : 60,000 USD

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Apply