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Remote Ticket Support Jobs in Arizona (NOW HIRING)

www.exigotechnology.com

Support Analyst II

Scottsdale, AZ · On-site +1

... Ticket Ownership • Identify, isolate, troubleshoot, and resolve Level 1 and Level 2 IT-related ... Monitoring, Remote Tools & Infrastructure Support • Use remote support, monitoring, and endpoint ...

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

Provide remote and occasional onsite technical support based on customer needs. * Identify ... Keep customers informed regarding ticket status, expected next steps, planned changes, and service ...

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TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Effectively supporting customers through ticket, chat, and phone channels under guidance ... Experience supporting Remote Desktop Services environments * Working knowledge of password ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Effectively supporting customers through ticket, chat, and phone channels under guidance

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Effectively supporting customers through ticket, chat, and phone channels under guidance

Strive Pharmacy

Hubspot Admin

Gilbert, AZ · Remote

Remote - PST or MST time zone preferred Position Overview: The HubSpot Administrator is responsible ... Create and maintain contact, company, deal, ticket, custom-object, and activity properties.

Family Care Center

Patient Collections Supervisor

Yuma, AZ · Remote

$65K - $70K/yr

We support you so you can support our patients. Our positive environment is complemented by an ... Manages the day-to-day workflow of the Patient Collections team, monitoring call volume, ticket ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Arizona

Remote Ticket Support information

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Arizona?

For Remote Ticket Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Ticket Support jobs in Arizona look for?

The top searched job categories for Remote Ticket Support jobs in Arizona are:

What cities in Arizona are hiring for Remote Ticket Support jobs?

Cities in Arizona with the most Remote Ticket Support job openings:

Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Sr. Commercial Credit Analyst | Large Ticket | Equipment Finance

Altius Search Group

Phoenix, AZ • On-site, Remote

$100K - $130K/yr

Full-time

Posted 16 days ago

Job description

Sr. Commercial Credit Analyst | Large Ticket | Equipment Finance (REMOTE)
Altius Search Group is recruiting on behalf of a rapidly growing national equipment finance company seeking an experienced Senior Credit Analyst. Our client is expanding its large-ticket lending platform and needs a seasoned credit professional who can independently evaluate complex transactions, develop appropriate credit structures, and clearly communicate risk recommendations to senior management.
The ideal candidate will bring at least five years of large-ticket equipment finance underwriting experience, strong financial analysis capabilities, and a demonstrated ability to prepare thorough, well-supported credit memoranda. This individual will also serve as a strategic credit partner to the sales team throughout the transaction process.
Key Responsibilities
  • Underwrite complex, large-ticket equipment finance transactions involving established middle-market and corporate borrowers.
  • Analyze financial statements, cash flow, leverage, liquidity, debt-service capacity, collateral, ownership structures, and other relevant risk factors.
  • Identify the primary strengths, weaknesses, and mitigating factors associated with each transaction.
  • Recommend credit structures that support business objectives while remaining consistent with established risk parameters.
  • Prepare comprehensive credit memoranda and present recommendations to senior credit and executive leadership.
  • Evaluate transactions involving complex borrower structures, customized programs, and nonstandard terms.
  • Partner with business development professionals to assess transaction feasibility and recommend appropriate structures.
  • Exercise independent credit judgment and manage assigned transactions with limited supervision.
  • Coordinate with legal, documentation, operations, and other internal teams to address credit and closing requirements.
  • Complete credit reviews accurately and within established service expectations.
  • Support portfolio quality through disciplined underwriting and the consistent application of credit standards.
  • Participate in process-improvement initiatives and other projects supporting the continued growth of the large-ticket business.

Required Qualifications
  • Bachelor's degree in finance, accounting, business, economics, or a related discipline.
  • At least five years of equipment finance credit underwriting experience.
  • Direct experience underwriting large-ticket, complex, or structured equipment finance transactions.
  • Advanced ability to analyze income statements, balance sheets, cash-flow statements, tax returns, and supporting financial information.
  • Demonstrated experience preparing formal credit memoranda and presenting credit recommendations.
  • Ability to independently identify risk and develop sound, well-supported underwriting conclusions.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Excel, Word, and other financial analysis tools.
  • Ability to manage multiple transactions and competing priorities in a fast-paced environment.
  • High degree of professionalism, discretion, and sound judgment when handling confidential information.

Ideal Candidate Profile
  • Detail-oriented with a strong analytical mindset.
  • Confident making independent credit decisions and recommendations.
  • Comfortable working with complex or incomplete information.
  • Collaborative and capable of building productive relationships with sales and operational teams.
  • Solutions-oriented, adaptable, and accountable.
  • Interested in joining a growing, performance-driven organization with opportunities for continued professional development.

What the Company Offers
  • The opportunity to join a rapidly growing national equipment finance platform.
  • A collaborative, technology-focused working environment.
  • Meaningful exposure to complex, large-ticket transactions.
  • Opportunities for professional growth and advancement.
  • Competitive compensation and a comprehensive employee benefits package.

Apply