Support & Training: Provide technical support to users, conducting training, and managing ... ticket management processes including receiving, resolution monitoring, and ensuring customer ...
Support & Training: Provide technical support to users, conducting training, and managing ... ticket management processes including receiving, resolution monitoring, and ensuring customer ...
Non-Profit Donation Specialist
Yuma, AZ · Remote
$11 - $15/hr
We partner with independent contractors who are serious about remote work and capable of ... for email, ticket, and chat support available with varied pay rates are performance-based and ...
Quick apply
Non-Profit Donation Specialist
Yuma, AZ · Remote
$11 - $15/hr
We partner with independent contractors who are serious about remote work and capable of ... for email, ticket, and chat support available with varied pay rates are performance-based and ...
Roofing Sales Representative
Phoenix, AZ · Remote
$150K - $300K/yr
Phoenix, AZ 85008 (Hybrid Remote) Schedule: Full-Time Employment Type: Full-time or Contract ... Experience in high-ticket sales environments * Bilingual Benefits * Paid Time Off * Health Care ...
Roofing Sales Representative
Phoenix, AZ · Remote
$150K - $300K/yr
Phoenix, AZ 85008 (Hybrid Remote) Schedule: Full-Time Employment Type: Full-time or Contract ... Experience in high-ticket sales environments * Bilingual Benefits * Paid Time Off * Health Care ...
Senior Salesforce System Administrator
Scottsdale, AZ · On-site +1
... support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment ... and ticket execution, and day-to-day system enhancement. Required Qualifications • Bachelor ...
Senior Salesforce System Administrator
Scottsdale, AZ · On-site +1
... support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment ... and ticket execution, and day-to-day system enhancement. Required Qualifications • Bachelor ...
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Effectively supporting customers through ticket, chat, and phone channels under guidance
IT Help Desk
Phoenix, AZ · Remote
$17 - $24/hr
Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Effectively supporting customers through ticket, chat, and phone channels under guidance
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Effectively supporting customers through ticket, chat, and phone channels under guidance
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... Effectively supporting customers through ticket, chat, and phone channels under guidance
They stay because our culture supports their growth and stability. They are challenged and driven ... Book, ticket, and manage domestic and international travel, including air, hotel, car rental.
They stay because our culture supports their growth and stability. They are challenged and driven ... Book, ticket, and manage domestic and international travel, including air, hotel, car rental.
Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Phoenix, AZ · On-site +1
... Remote (US) | Full-Time The Mission You're the cybersecurity co-pilot every enterprise trusts when ... support ticket into a cybersecurity success story . * Triage Like a Cyber Incident Commander ...
Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Phoenix, AZ · On-site +1
... Remote (US) | Full-Time The Mission You're the cybersecurity co-pilot every enterprise trusts when ... support ticket into a cybersecurity success story . * Triage Like a Cyber Incident Commander ...
Automation Engineer
Phoenix, AZ · On-site +1
Support the development of AI-powered features including RAG over documentation, AI-assisted ticket ... Phoenix-based hybrid environment preferred, with fully remote options considered for the right ...
Automation Engineer
Phoenix, AZ · On-site +1
Support the development of AI-powered features including RAG over documentation, AI-assisted ticket ... Phoenix-based hybrid environment preferred, with fully remote options considered for the right ...
Dispatch Specialist
Phoenix, AZ · On-site +1
$15.25 - $20.75/hr
Provides phone and chat support to field technicians in need of assistance with work order ... Resolves various types of ticket and email requests and inquiries from the Technical Care Center ...
Dispatch Specialist
Phoenix, AZ · On-site +1
$15.25 - $20.75/hr
Provides phone and chat support to field technicians in need of assistance with work order ... Resolves various types of ticket and email requests and inquiries from the Technical Care Center ...
Client Success Manager (MedInsight)
Phoenix, AZ · Remote
$788/wk
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Client Success Manager (MedInsight)
Phoenix, AZ · Remote
$788/wk
... ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. They deliver timely client support by managing tickets and ensuring service levels ...
Enterprise Account Executive
Phoenix, AZ · On-site +1
Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...
Enterprise Account Executive
Phoenix, AZ · On-site +1
Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...
Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...
Quick apply
Apply Early
Our platform helps IT teams move from reactive support to proactive, automated experience ... How do we reduce ticket volume and improve service quality at scale? * How do we measure whether ...
Apply Early
Enterprise Account Executive
Phoenix, AZ · On-site +1
$95K - $125K/yr
... ticket contracts throughout long sales cycles. Why Join Now: We're at an exciting moment in our ... WorkWave supports salary transparency, however please note that salary estimates provided by ...
Enterprise Account Executive
Phoenix, AZ · On-site +1
$95K - $125K/yr
... ticket contracts throughout long sales cycles. Why Join Now: We're at an exciting moment in our ... WorkWave supports salary transparency, however please note that salary estimates provided by ...
This is a full-time, remote role that's ideal for someone who loves entrepreneurs, thrives on ... Clients feel challenged, supported, and energized after each session * Your book of business is ...
This is a full-time, remote role that's ideal for someone who loves entrepreneurs, thrives on ... Clients feel challenged, supported, and energized after each session * Your book of business is ...
This is a full-time, remote role that's ideal for someone who loves entrepreneurs, thrives on ... Clients feel challenged, supported, and energized after each session * Your book of business is ...
This is a full-time, remote role that's ideal for someone who loves entrepreneurs, thrives on ... Clients feel challenged, supported, and energized after each session * Your book of business is ...
Remote Ticket Support information
What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?
Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.
What is a Remote Ticket Support job?
A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.
What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?
To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.
What is the difference between Remote Ticket Support vs Remote Help Desk Technician?
| Aspect | Remote Ticket Support | Remote Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often including CompTIA A+ or Network+ |
| Work Environment | Primarily online ticketing systems, remote communication tools | Remote or on-site, handling tickets and direct user support |
| Industry Usage | IT support, customer service, tech companies | IT support, tech services, corporate help desks |
| Common Search/Comparison | Yes | Yes |
Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.
What are the most commonly searched types of Ticket Support jobs in Arizona? The most popular types of Ticket Support jobs in Arizona are:
What are popular job titles related to Remote Ticket Support jobs in Arizona? For Remote Ticket Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Arizona look for? The top searched job categories for Remote Ticket Support jobs in Arizona are:
What cities in Arizona are hiring for Remote Ticket Support jobs? Cities in Arizona with the most Remote Ticket Support job openings:
Full-time
Posted 12 days ago
Job description
Senior Program Manager - Manufacturing Operations
Location: Tempe, AZ or Remote
Division: Operations
Department: Office of the COO
Reports to: COO
About Us
Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company's portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.
Position Description
QCi is seeking a senior program manager to oversee the selection, design, development and implementation of industrial automation systems for Manufacturing Operations Monitoring (MOM). The candidate should have in-depth knowledge of and hands on experience deploying and maintaining Manufacturing Execution Systems (MES) as well as Enterprise Resource Planning (ERP) Systems and Quality Assurance / Quality Control (QA/QC) systems. This position is responsible for working closely with numerous stakeholders at QCi across, manufacturing, logistics, sales, finance, order fulfillment, purchasing and accounting. Initially this position will be responsible for the design and roll-out of automation systems to several QCi sites. After the rollout the program manager will continue to work closely with all the stakeholders to maintain and continuously improve the efficiency and effectiveness of the QCi's MOM systems and bridge the gap between technical teams and end users.
Duties and Responsibilities
Required Skills and Experience
Preferred Qualifications
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above.
Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.
Location: Tempe, AZ or Remote
Division: Operations
Department: Office of the COO
Reports to: COO
About Us
Quantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company's portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.
Position Description
QCi is seeking a senior program manager to oversee the selection, design, development and implementation of industrial automation systems for Manufacturing Operations Monitoring (MOM). The candidate should have in-depth knowledge of and hands on experience deploying and maintaining Manufacturing Execution Systems (MES) as well as Enterprise Resource Planning (ERP) Systems and Quality Assurance / Quality Control (QA/QC) systems. This position is responsible for working closely with numerous stakeholders at QCi across, manufacturing, logistics, sales, finance, order fulfillment, purchasing and accounting. Initially this position will be responsible for the design and roll-out of automation systems to several QCi sites. After the rollout the program manager will continue to work closely with all the stakeholders to maintain and continuously improve the efficiency and effectiveness of the QCi's MOM systems and bridge the gap between technical teams and end users.
Duties and Responsibilities
- Establish requirements document for new MES and ERP systems.
- Work with manufacturing and finance leaders across the organization to migrate existing systems to newly selected systems.
- Implementation & Maintenance: Lead system upgrades, patches, and configurations
- System Optimization: Customize the operations systems to meet business requirements, such as integrating with other modules and improving workflows.
- Support & Training: Provide technical support to users, conducting training, and managing troubleshooting.
- Project Management: Manage the entire lifecycle of MOM projects, from planning to execution.
- Apply appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities.
- Automate the handoff of code releases from development to operations (DevOps).
- Participate in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction.
- Assist in defining, developing, automating corporate-wide reporting tools.
Required Skills and Experience
- BS in Computer Science or Industrial Engineering or related field
- 10+ years in program management within Manufacturing Systems (MES/ERP)
- In depth technical knowledge of Manufacturing Execution Systems
- Technical Expertise: Deep knowledge of specific ERP systems (e.g., DelTek, NetSuite, Oracle, SAP, Odoo, SYSPRO, SaaS).
- Leadership Skills: Ability to closely collaborate with IT teams, manage vendors, and drive organizational change.
- Business Acumen: Understanding business processes in manufacturing, finance, or supply chain.
- Communication: Excellent communication skills for liaising between stakeholders and IT teams.
Preferred Qualifications
- Experience with Agile and waterfall framework.
- Experience with Scrum framework
- Experience with customization of organizational business processes like new product introduction, quote to cash, procurement to pay.
- Experience supporting SOX and other regulatory audits.
- Proficiency with industry relevant software, such as Microsoft Visio, Smartsheets, MS Office Suite and Power BI.
- Experience with Six Sigma or Lean Six Sigma methodologies.
- Experience with Deltek ERP strongly preferred
- Knowledge of semiconductor and/or other manufacturing processes and environments.
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above.
Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.
About QCI
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1995