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Remote Production Support Jobs in Arizona (NOW HIRING)

Merican

RPA Engineer

Phoenix, AZ · On-site +1

Phoenix AZ - Hybrid/Remote * Implement UiPath automation for processes prioritized by Client. * Production support for UiPath implemented Processes running in production. * Daily monitoring of the ...

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ · Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid ... Our product is a feature-rich enterprise application built on top of SAP Business Technology ...

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$32

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How much do remote production support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote production support in Arizona is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Production Support position, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by Remote Production Support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a Remote Production Support job?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are the most commonly searched types of Production Support jobs in Arizona? The most popular types of Production Support jobs in Arizona are:
What are popular job titles related to Remote Production Support jobs in Arizona? For Remote Production Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Production Support jobs in Arizona look for? The top searched job categories for Remote Production Support jobs in Arizona are:
What cities in Arizona are hiring for Remote Production Support jobs? Cities in Arizona with the most Remote Production Support job openings:
Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Arizona as of July 2026, with employment types broken down into 82% Full Time, 7% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $67,774 per year, or $32.6 per hour.
Heavy Equipment - Technical Product Support Specialist (Remote)

Heavy Equipment - Technical Product Support Specialist (Remote)

Reputable Recruiting

Scottsdale, AZ • Remote

$30 - $40/hr

Full-time

Posted yesterday

New

Job description

SUMMARY
Reporting to the Manager of Technical Support, this individual will be a Strategic Accounts Product Support Specialist, combining excellent customer service skills with strong account management support. Assisting customers with the day-to-day inquiries and troubleshooting customer care. The ideal candidate is able to collaborate with other team members effectively, providing technical expertise on Hitachi construction equipment products while managing multiple priorities and resolving complex technical challenges.
RESPONSIBILITIES
Technical Support
  • Partner with strategic accounts to diagnose and resolve technical issues in a timely manner
  • Monitor and review active cases across the dealer network to ensure prompt resolution
  • Create and manage detailed Field Information Reports (FIRs) with accurate troubleshooting data
  • Track and ensure completion of all service campaigns within required timelines
  • Provide remote troubleshooting support using Hitachi diagnostic software
  • Deliver training and technical guidance to strategic account technicians
  • Support additional tasks and initiatives as assigned by management
Parts/Warranty Support
  • Provide technical parts assistance to strategic accounts
  • Ensure parts manuals and documentation are current within Smart Equip
  • Collaborate with HCMA parts teams to deliver accurate technical support
  • Assist strategic accounts in properly filing warranty claims
  • Partner with accounts to improve warranty reimbursement rates and processes
EDUCATION/QUALIFICATIONS
  • 5-10 years of hands-on experience with excavators and wheel loaders
  • Advanced knowledge of hydraulic, electrical, and powertrain systems
  • Strong customer-focused mindset with a service-oriented approach
  • Proficiency in Microsoft Office (Word, Excel) and general computer skills
  • Exceptional attention to detail and a proactive, positive attitude
  • Strong communication, presentation, and collaboration skills
  • Excellent organizational and prioritization abilities
  • Self-starter with the ability to work independently and within a team
  • Demonstrated problem-solving skills with creativity and sound judgment

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