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Remote Production Support Jobs in Arizona (NOW HIRING)

Oscar Health

CGA Production Support Specialist

Tempe, AZ · Remote

$43K - $57K/yr

We're hiring a CGA Production Support Specialist to join our Complaints Grievances and Appeals Team ... This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas.

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How much do remote production support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote production support in Arizona is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.19 per hour, depending on experience, location, and employer.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are the most commonly searched types of Production Support jobs in Arizona?

The most popular types of Production Support jobs in Arizona are:

What job categories do people searching Remote Production Support jobs in Arizona look for?

The top searched job categories for Remote Production Support jobs in Arizona are:

What cities in Arizona are hiring for Remote Production Support jobs?

Cities in Arizona with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,774 per year, or $32.6 per hour.

CGA Production Support Specialist

Tempe, AZ • Remote

Oscar Health
Insurance Services • 1 - 5K employees

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

261st of 313 rated insurance

Respectful managers

Uninterrupted breaks

Learn more about Oscar Healthexternal

$43K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Hi, we're Oscar. We're hiring a CGA Production Support Specialist to join our Complaints Grievances and Appeals Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The CGA Liaison, Member Services (Production Support Specialist) solves complex member issues by applying the technical tools across the production operation. You will use key skills and objectivity to review inventory, identify trends and report out to leadership daily to maintain compliance with internal and external regulations and timeframes.

You will report into the CGA Team Lead.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role is: $43,966- $57,706 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • You will manage, or escalate complex issues that are not solved using conventional workflows
  • Manage internal or external escalated transactions and communicate with appropriate parties for resolution mindful of Service level agreements
  • Conduct workflow reviews and provide feedback to improve internal processes and department quality
  • Support specialist by supporting complex issues that are not solved using conventional workflows
  • Be a point person for team members in other areas of the business to improve feedback loops and trend member issues
  • Support service ops reps through a variety of communication venues
  • Compliance with all applicable laws and regulations
  • Other responsibilities as assigned

Requirements:

  • 2+ years previous work experience in a fast-paced volume-based environment
  • 2+ years strong quantitative or analytical skills focused on solving problems
  • High school diploma or GED

Bonus points:

  • Bachelor's Degree
  • Advanced Google Suite or Microsoft Office capabilities or willingness to learn
  • Advanced Operations Certificate (Lean Six Sigma or similar)
  • Previous project oversight experience
  • Proficiency navigating and working in multi-system environment
  • Prior career practice relating to conflict management and providing feedback to others
  • Strong verbal and written communications, and interpersonal interactions

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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