... than ticket queues. This is a hands-on role supporting and improving a connected ecosystem of ... Direct Hire Location: Fully Remote Compensation: This job is expected to pay about $70,,000 ...
Quick apply
... than ticket queues. This is a hands-on role supporting and improving a connected ecosystem of ... Direct Hire Location: Fully Remote Compensation: This job is expected to pay about $70,,000 ...
... Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical ... Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.
... Engineer remote (m/f/d) to strengthen our Support Engineering team by owning the technical ... Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.
IT Support Supervisor
Anaheim, CA · On-site +1
$80K - $90K/yr
IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Success is measured against team performance % of ticket escalations CRM Management * Actively ...
IT Support Supervisor
Anaheim, CA · On-site +1
$80K - $90K/yr
IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Success is measured against team performance % of ticket escalations CRM Management * Actively ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Remote - United States Only Full-Time 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Remote - United States Only Full-Time 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote -- United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote -- United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote - United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Remote - United States Only Full-Time | 40 Hours/Week Hourly Rate: $30-$40/hour, depending on ... Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA ...
Desktop Support Analyst (Work from Home)
San Diego, CA · Remote
$24.75 - $33.25/hr
... and remote connectivity issues. You will be responsible for diagnosing technical problems ... Document incidents, service requests, and resolutions within the ticket management system.
Desktop Support Analyst (Work from Home)
San Diego, CA · Remote
$24.75 - $33.25/hr
... and remote connectivity issues. You will be responsible for diagnosing technical problems ... Document incidents, service requests, and resolutions within the ticket management system.
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
Quick apply
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
Quick apply
MSP Engineer
Los Angeles, CA · Remote
Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance. * Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
... ticket business in the leadership development and personal growth space, completely on their own ... Provide high-impact guidance and support to independent partners within your network as they launch ...
... ticket business in the leadership development and personal growth space, completely on their own ... Provide high-impact guidance and support to independent partners within your network as they launch ...
... ticket business in the leadership development and personal growth space, completely on their own ... Provide high-impact guidance and support to independent partners within your network as they launch ...
... ticket business in the leadership development and personal growth space, completely on their own ... Provide high-impact guidance and support to independent partners within your network as they launch ...
Growth Engineer, Product Growth
San Francisco, CA · On-site +1
$220K - $250K/yr
Remote-friendly, and we'll flex around your current commitments. Decision - We move fast after the trial. If you want to build the systems that let a small team support the developers shaping the ...
Growth Engineer, Product Growth
San Francisco, CA · On-site +1
$220K - $250K/yr
Remote-friendly, and we'll flex around your current commitments. Decision - We move fast after the trial. If you want to build the systems that let a small team support the developers shaping the ...
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
*Future Opportunities - Service Desk Technician L2
San Francisco, CA · Remote
$23.50 - $31.75/hr
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
*Future Opportunities - Service Desk Technician L2
San Francisco, CA · Remote
$23.50 - $31.75/hr
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
... support Field Service Engineers in the West Coast division. The role is remote, so there is ... Maintain strict control of ticket flow and RMA aging to meet defined targets. * Oversee dispatch ...
New
... support Field Service Engineers in the West Coast division. The role is remote, so there is ... Maintain strict control of ticket flow and RMA aging to meet defined targets. * Oversee dispatch ...
New
Service Desk Technician L2 (contract)
San Francisco, CA · Remote
$23.50 - $31.75/hr
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
Service Desk Technician L2 (contract)
San Francisco, CA · Remote
$23.50 - $31.75/hr
... ticket, phone). We want people for whom going over and above is second nature, who value the people ... Support user requests and performs remote installations as needed Assist remote users with access ...
This role combines project management, customer communication, and support ticket ownership . You ... remote environment Comfort coordinating between customers, solutions engineering, product, and ...
This role combines project management, customer communication, and support ticket ownership . You ... remote environment Comfort coordinating between customers, solutions engineering, product, and ...
Virtual Phone Sales Representative
Woodland Hills, CA · On-site +1
Remote - U.S. Based Only Job Type: Full-Time | Flexible Schedule Ready to close more deals from ... Support & Mentorship : Ongoing coaching and team culture * Top Carriers : Access to A-rated ...
Virtual Phone Sales Representative
Woodland Hills, CA · On-site +1
Remote - U.S. Based Only Job Type: Full-Time | Flexible Schedule Ready to close more deals from ... Support & Mentorship : Ongoing coaching and team culture * Top Carriers : Access to A-rated ...
Also supports integration to Epic Beaker with ancillary applications such as point of care (POC ... Independently manages navigation of migration paths, change control process/governance, and ticket ...
Also supports integration to Epic Beaker with ancillary applications such as point of care (POC ... Independently manages navigation of migration paths, change control process/governance, and ticket ...
Remote Ticket Support information
What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?
Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.
What is a Remote Ticket Support job?
A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.
What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?
To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.
What is the difference between Remote Ticket Support vs Remote Help Desk Technician?
| Aspect | Remote Ticket Support | Remote Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often including CompTIA A+ or Network+ |
| Work Environment | Primarily online ticketing systems, remote communication tools | Remote or on-site, handling tickets and direct user support |
| Industry Usage | IT support, customer service, tech companies | IT support, tech services, corporate help desks |
| Common Search/Comparison | Yes | Yes |
Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.
What are the most commonly searched types of Ticket Support jobs in California? The most popular types of Ticket Support jobs in California are:
What are popular job titles related to Remote Ticket Support jobs in California? For Remote Ticket Support jobs in California, the most frequently searched job titles are:
- Remote Computer Support Specialist
- Remote Fast Response
- Remote Software Developer Helper
- Remote Technical Sales Support Specialist
- Senior Help Desk Analyst
- Remote Weekend Help Desk Technician
- Remote Pc Repair
- Weekend Technical Support Engineer
- Remote Lexmark Printer Technician
- Remote Software Support Engineer
What job categories do people searching Remote Ticket Support jobs in California look for? The top searched job categories for Remote Ticket Support jobs in California are:
What cities in California are hiring for Remote Ticket Support jobs? Cities in California with the most Remote Ticket Support job openings:
Full-time
Posted 14 days ago
Job description
SaaS Application Support Specialist
Our client is looking for a SaaS Application Support Specialist who wants to go deeper than ticket queues. This is a hands-on role supporting and improving a connected ecosystem of enterprise SaaS platforms for a globally distributed workforce - part end-user support, part platform administration, part figuring out how to make the tools actually work better for the people using them. You will be the right hand to the Business Applications Manager on a lean, collaborative team where curiosity is rewarded and good ideas get visibility. If you like poking at systems, spotting the inefficiency nobody else noticed, and owning the fix, this one is worth a look.
As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact .
Job Type: Direct Hire
Location: Fully Remote
Compensation: This job is expected to pay about $70,,000 annually
No Visa Sponsorship Available for this role
What You'll Do:
- Serve as a primary point of contact for SaaS platform support requests, triaging and resolving incidents and service requests through the ITSM ticketing system
- Perform hands-on administration across Salesforce and NetSuite, including user management, profiles, permission sets, flows, saved searches, custom fields, reports, and dashboards
- Configure and maintain platform integrations, and participate in user acceptance testing for enhancements and new feature rollouts
- Analyze platform usage and adoption data to identify opportunities to improve utilization, streamline workflows, and increase operational efficiency
- Contribute to project work including system enhancements, data migrations, and new platform rollouts, and maintain documentation, SOPs, and training materials
What Gets You the Job:
- 4-5 years of experience in a SaaS support, IT helpdesk, or applications analyst role
- Hands-on experience supporting or administering at least one major enterprise SaaS platform (CRM, ERP, ITSM, or similar)
- Demonstrated ability to configure and administer platforms and improve workflows, with strong troubleshooting and analytical skills
- Experience working with an ITSM ticketing system such as ServiceNow, Freshservice, or Zendesk, and the ability to work independently in a remote environment
- Preferred: Salesforce administration, NetSuite ERP familiarity, SQL or data analytics exposure, integration tool experience (Workato, MuleSoft, or similar iPaaS), and SOX compliance understanding
Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
About Irvine Technology
Sourced by ZipRecruiter
Since 2000, our Women owned company has been delivering what organizations truly need diverse, talented professionals who will take their business to new heights. ITC serves our clients and elevates our candidates through a distinct and unified team together we achieve unrivaled goals and live life to the fullest. With a proven record of creating a strong pipeline of talented candidates, Our team uplifts confident and capable Technology Specialists from one of a kind backgrounds for contract and full time opportunities across the nation.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Irvine, CA, US
Year founded
2000