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Ticketing Specialist Jobs (NOW HIRING)

MUSEUM OF ICE CREAM

Ticketing Operations Specialist

$10 - $13/hr

Museum Of Ice Cream Ticketing Operations Specialist Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and ...

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Ticketing Specialist information

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How much do ticketing specialist jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ticketing specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a ticketing specialist?

A Ticketing Specialist is a professional responsible for managing and processing ticket sales for events, travel, or customer service support. They handle ticket reservations, issue tickets, process payments, and often assist customers with booking inquiries or changes. Ticketing Specialists may work for airlines, entertainment venues, travel agencies, or customer support centers, ensuring accurate and efficient ticketing operations. Strong communication, attention to detail, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing specialist?

To thrive as a Ticketing Specialist, you need strong customer service skills, attention to detail, and experience with ticket sales processes, usually supported by a high school diploma or equivalent. Proficiency with ticketing software platforms (such as Ticketmaster or Eventbrite) and familiarity with point-of-sale (POS) systems are typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient and accurate ticket transactions, enhance customer satisfaction, and support smooth event operations.

How does a ticketing specialist typically collaborate with other departments to resolve customer issues?

As a Ticketing Specialist, you frequently work alongside customer service, IT, and event management teams to address and resolve customer inquiries or problems. Collaboration often involves escalating technical issues to IT, consulting event coordinators for updates on ticket availability, and communicating solutions back to customers. Strong communication and teamwork skills are essential, as you'll serve as the liaison between customers and internal teams to ensure a seamless ticketing experience.

What is the difference between Ticketing Specialist vs Customer Service Representative?

AspectTicketing SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing softwareHigh school diploma or equivalent; customer service training
Work EnvironmentEvent venues, transportation, entertainment industriesCall centers, retail, service industries
Employer & Industry UsageEvent organizers, transportation companies, entertainment venuesRetail stores, telecom companies, service providers
Search & Comparison IntentPeople comparing ticketing roles with customer service jobsPeople seeking customer support roles similar to ticketing jobs

The main difference between a Ticketing Specialist and a Customer Service Representative lies in their specific roles and work environments. Ticketing Specialists focus on managing ticket sales, reservations, and event access primarily in entertainment and transportation sectors. Customer Service Representatives handle broader customer inquiries across various industries. Both roles require strong communication skills, but Ticketing Specialists often need familiarity with ticketing software and industry-specific processes.

Who are the top companies hiring for Ticketing Specialist jobs?

The top employers for Ticketing Specialist jobs are:

What states have the most Ticketing Specialist jobs?

States with the most job openings for Ticketing Specialist jobs include:

What are popular job titles related to Ticketing Specialist jobs?

For Ticketing Specialist jobs, the most frequently searched job titles are:

Ticketing Specialist jobs near you
Infographic showing various Ticketing Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Ticketing Operations Specialist

Remote

MUSEUM OF ICE CREAM
201 - 500 employees
Learn more about MUSEUM OF ICE CREAMexternal

$10 - $13/hr

Other

Posted 4 days ago

Museum Of Ice Cream rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 21 rated visitor attractions

Job description

Museum Of Ice Cream Ticketing Operations Specialist

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

About The Role

The Ticketing Operations Specialist will support the daily administration of MOIC's ticketing operations, OTA accounts, Guest Support escalations, payment disputes, reporting, Flowcodes, and third-party business listings. This person will work closely with the Senior Manager, Revenue & Pricing Optimization and cross-functional partners across Operations, Sales, Marketing, Partnerships, Finance, and Guest Support. We are looking for someone who is highly organized, detail-oriented, comfortable working across multiple systems, and able to manage routine requests independently while escalating more complex or sensitive issues appropriately.

Your Day To Day

Ticketing & Distribution Operations:

  • Maintain ticketing products, schedules, promotions, pricing, inventory, capacity, and availability based on approved business plans and operating guidelines.
  • Support ticketing setup and system testing for new locations, events, partnerships, promotions, and product launches.
  • Manage ticket availability and troubleshoot routine booking, pricing, inventory, promotional, and system issues.
  • Maintain OTA products, accounts, pricing, schedules, and availability, including routine booking adjustments, refunds, and operational requests.
  • Partner with Sales on group bookings, ticket availability, product setup, and event-related ticketing needs.

Guest & Business Operations:

  • Respond to routine internal ticketing, booking, and availability questions and support Guest Support with escalated ticketing-related guest issues.
  • Monitor designated internal communication channels and provide timely support for ticketing and operational requests.
  • Assist with payment disputes, fraud-related documentation, case tracking, and other operational follow-up.
  • Provide operational ticketing support during unexpected closures, incidents, or other business disruptions, escalating financial, legal, safety-related, or high-risk matters as appropriate.
  • Provide backup coverage for critical ticketing and operational responsibilities to support business continuity across locations and teams.

Systems, Reporting, & Process Excellence:

  • Maintain recurring reports, operational trackers, and manual data updates to support visibility into ticketing and business performance.
  • Create and maintain Flowcodes, tracked URLs, UTM parameters, and third-party business listings, ensuring location information remains accurate and current.
  • Create and maintain standard operating procedures, training materials, internal reference resources, and AI knowledge-base content.
  • Support ticketing training, team check-ins, and ongoing process education across relevant teams.
  • Identify recurring issues, trends, and operational inefficiencies and recommend process, documentation, or system improvements
Contract Details:
  • This is a temporary role.
  • The hourly pay is between $10 - $13/hr (depending on experience)
  • Commitment: 40 hours per week, with occasional overtime as needed
  • Duration: 6 months, with potential to extend

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