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Itil Manager Jobs (NOW HIRING)

ManTech

IT Service Desk Queue Manager

Doral, FL · On-site

ITIL Foundation certification. Preferred Qualifications: * Master's degree in Computer Science ... Experience with Asset Management or Inventory management of government property. * Experience with ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

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Itil Manager information

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$28K

$108.1K

$144K

How much do itil manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
More about Itil Manager jobs
What cities are hiring for Itil Manager jobs? Cities with the most Itil Manager job openings:
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What states have the most Itil Manager jobs? States with the most job openings for Itil Manager jobs include:
What job categories do people searching Itil Manager jobs look for? The top searched job categories for Itil Manager jobs are:
Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.
ITSM Automation & Optimization Leader (ITIL Expert)

ITSM Automation & Optimization Leader (ITIL Expert)

Northern Trust

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Northern Trust rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how IT services are governed, executed, and continuously improved-shifting from manual, compliance-heavy processes to automated, data-driven, and resilient ITSM operations within a high-volume and time-critical environment.
This is a highly visible leadership role balancing "run-the-bank" stability with "change-the-bank" transformation, operating within a dynamic, high-velocity operating model that requires strong ITIL judgment, deep automation expertise, and the ability to influence in a matrixed environment across global technology teams.
What You'll Do
ITSM Process Leadership & Optimization
  • Interface with senior executives across the organization to drive strategic outcomes and day-to-day service delivery priorities, delivering operational excellence while enabling risk reduction in a deadline-sensitive delivery model.
  • Serve as the enterprise authority on ITIL-based processes, ensuring they are scalable, risk-aligned, and fit-for-purpose within a complex, high-throughput operational environment.
  • Lead continuous optimization of ITSM processes, reducing friction, manual effort, and cycle time while improving quality, compliance, and delivery at pace and scale.
  • Define and enforce clear process guardrails, decision frameworks, and risk-based controls, balancing speed with strong governance and control adherence.
  • Manage priorities across a multi-threaded, high-demand environment, ensuring effective execution amid competing priorities and tight timelines.

Automation & Intelligent Enablement
  • Drive an automation-first strategy for ITSM practices, leveraging AI, orchestration, and workflow automation to:
    • Reduce human dependency and error
    • Increase standardization and predictability
    • Enable safe, fast, and repeatable execution in a continuous delivery and improvement environment
  • Partner with engineering, platform, and tooling teams to embed automation directly into ITSM workflows and deployment pipelines, supporting accelerated delivery cycles with appropriate governance controls.
  • Identify and retire low-value manual controls, replacing them with preventative and detective automated controls aligned to high-volume change and release ecosystems.

Metrics, Insights & Value Realization
  • Define and operationalize KPIs, KRIs, and experience metrics that measure effectiveness, risk reduction, and business value in a delivery-focused organization.
  • Sponsor dashboard creation and automated reporting to provide real-time visibility into performance, compliance, and operational trends.
  • Use data-driven insights to continuously refine process design while supporting rapidly evolving priorities and delivery demands.

Collaboration & Influence
  • Act as a trusted advisor to technology, risk, audit, and business stakeholders within a dynamic and evolving workload environment.
  • Facilitate global forums, workshops, and working groups to drive alignment, adoption, and continuous improvement.
  • Mentor and develop ITSM practitioners, elevating process maturity, automation capability, and execution discipline across the organization.

Who You Are:
You are a leader with a passion for ITSM modernization and ITIL practitioner with a drive for process excellence, intelligent automation, and scalable governance. You bring strong judgment, a systems-thinking mindset, and the ability to translate ITIL principles into modern, execution-oriented operating models.
You thrive in high-performance, deadline-driven environments and are comfortable:
  • Navigating rapidly shifting priorities and competing demands
  • Maintaining quality and control in time-sensitive, high-volume operations
  • Demonstrating agility in complex, evolving environments
  • Delivering measurable outcomes at pace and scale

Qualifications
  • 10+ years of IT Service Management experience, ideally within Banking or Financial Services.
  • Deep, hands-on expertise in ITIL/ITSM, including governance, risk-based decisioning, and continuous improvement.
  • Proven experience leading automation and optimization initiatives within fast-moving ITSM and release cadences.
  • Strong understanding of ITIL, COBIT, ISO/IEC 20000, and regulated operating environments.
  • Demonstrated ability to lead globally and influence outcomes without direct authority.
  • Excellent communication, analytical, and stakeholder management skills.

Preferred Certifications
  • ITIL Certification (Intermediate or higher strongly preferred)
  • Automation, AI/ML, or RPA-related certifications

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Salary Range:
$137,400 - 240,400 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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