1

Itil Manager Jobs in California (NOW HIRING)

General Summary This position is responsible for overall implementation, management, and continuous improvement of IT Operations solutions and ITIL best practices, collaborating with IT Operations ...

The Change Planning Manager will serve as the chair of the Change Advisory Board (CAB), drive adherence to ITIL best practices, and maintain alignment between engineering, operations, facilities, and ...

... 4, ITIL Foundation Certification and experience using, managing, or implementing ITIL practices. Ability to influence others to accept practices and approaches, and ability to communicate and ...

Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.

Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.

next page

Showing results 1-20

Itil Manager information

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the most commonly searched types of Itil jobs in California?

The most popular types of Itil jobs in California are:

What cities in California are hiring for Itil Manager jobs?

Cities in California with the most Itil Manager job openings:

Infographic showing various Itil Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

ITSM Solutions Project Manager
ISD CAB-Internal Services Department (Downey)
Downey, CA
Skills Preferred
Skills Required:
  • Strong written and verbal communication skills Extensive experience speaking, and facilitating meetings, with various levels of stakeholders including end users, developers, business analysts, and various level of Management Experience with using or developing various ITSM platforms Experience using collaboration tools (MS Teams) and Microsoft applications such as MS Word, Excel, PowerPoint, Publisher, etc.
  • Experience with developing RFIs, RFBs and RFPs Understanding and experience in Agile Development methodology as the platform chosen will be enhanced / maintained using Agile Development principles and methodology

Experience Preferred
  • 2 years within the last 3 years providing IT and software consulting services in general and specifically for ITSM platforms and supporting initiatives of comparable scope and complexity.
  • 2 years within the last 3 year's experience of being a consultant / Project Manager of large ITSM System initiatives for private or public organizations with 500+ user base Experience with different methodologies including: Implementing Lean Six Sigma Processes / Project Understanding of DevOps methodology

Education Required Miscellaneous/ Niche/ Other
Education Required: College degree (B.S. or B.A) or work experience equivalency ITIL v4; certification level of ITIL Managing Professional or ITIL Strategic Leader
Education Preferred: Currently certified Project Management Professional® PMP Lean Six Sigma; certification level of Green Belt or higher DevOps Methodology
Regards
Sunil Damagalla
West Advanced Technologies, Inc
E: sunil.d@wati.com D: 279-666-5837
Serving government agencies for 22 Years
www.wati.com 1610 R St, Suite 300, Sacramento, CA 95811