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Itil Manager Jobs (NOW HIRING)

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

SRI Tech Solutions

RELEASE MANAGER

Dallas, TX · On-site

ITIL/ITSM Coordinator (Release Management) Chicago, IL / Dallas, TX (3 days onsite) Role Overview: We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our ...

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM ... Yes GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service ...

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$108.1K

$144K

How much do itil manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
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What cities are hiring for Itil Manager jobs? Cities with the most Itil Manager job openings:
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 1% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.
IT Incident Manager

IT Incident Manager

F.N.B. Corporation

Pittsburgh, PA • On-site

Full-time

Posted 16 days ago

Job description

Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
**Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
At First National Bank, we value relevant experience and the accomplishments you've achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree.**
Core Required Technical Skills
  • ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
  • Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
  • Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
  • Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
  • Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
  • Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
  • Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
  • Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
  • Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
  • Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Nice to Have
  • ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
  • Experience with Ivanti Neurons ITSM and workflow automation.
  • Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
  • Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
  • Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
  • Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

Position Title: IT Incident Manager
Business Unit: Technology
Reports to: Director of Service Quality
Position Overview:
The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.
Primary Responsibilities:
Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.
Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.
Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.
Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.
Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.
Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.
Produces robust reporting/metrics to show trending versus defined performance targets.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Associates
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Excellent customer service skills
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

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