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Itil Manager Jobs (NOW HIRING)

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM ... Yes GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service ...

Sonsoft Inc

ITIL Consultant

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

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$28K

$108.1K

$144K

How much do itil manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for itil manager in the United States is $108,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $139,000.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What are ITIL Managers?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL Manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.
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Itil Manager jobs near you
Infographic showing various Itil Manager job openings in the United States as of June 2026, with employment types broken down into 6% Full Time, and 94% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $108,074 per year, or $52 per hour.

ITIL Specialist with Security Clearance

Dunhill Professional Search

Atlanta, GA

Other

Posted 8 days ago

Job description

ITIL Specialist *Requirements - 4-7 Years in IS Service Management/ Active Secret Clearance) The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of IT services. This role assesses current incident, problem, change, request, and release workflows, identifies operational gaps, and produces optimized processes aligned with business objectives, governance frameworks, and federal IT requirements. Operating at a journeyman level, the specialist collaborates with process owners, service desk teams, operations, and project stakeholders to establish standard procedures, ensure supporting tools are correctly configured, and monitor compliance through KPIs, dashboards, and audits.

The position is instrumental in driving continual service improvement across a dynamic federal IT environment. Key Responsibilities * Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives. * Develop, publish, and maintain high-quality process documentation-including process flows, RACIs, SOPs, and work instructions-to support operational consistency across teams.

* Define and maintain ITSM KPIs and metrics (e.g., MTTR, change success rate, backlog trends), generate insights from data, and recommend actionable improvements. * Act as or support process owner/manager functions by championing process changes, coordinating communications, and ensuring alignment with policies, compliance requirements, and internal controls. * Partner with ITSM platform administrators to translate process designs into tool functionality, validate workflow behavior, and support enhancements or automation opportunities.

* Lead or facilitate process audits, health checks, and compliance reviews; analyze ticket samples, document findings, and drive remediation actions with accountable stakeholders. * Support and facilitate root-cause analysis and corrective action planning for major or recurring incidents and problems, ensuring governance adjustments and process changes accompany technical remediation. * Provide coaching and knowledge sharing to junior team members and operations staff on ITIL frameworks, process adherence, and continual service improvement techniques.

Required Qualifications * US Citizen with a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience. * Candidates MUST have a current secret security clearance. * 4-7 years of experience in IT service management or IT operations roles with direct responsibility for ITIL-aligned processes (such as incident, problem, or change management).

* Strong understanding of the ITIL service lifecycle, process interdependencies, and governance frameworks within enterprise IT environments. * Demonstrated experience analyzing, designing, and documenting ITSM processes and successfully implementing them into daily operations. * Proficiency with incident, problem, and change management tools or enterprise ITSM platforms, including reporting, dashboards, and KPI development.

* Excellent analytical, communication, and interpersonal skills with the ability to balance multiple initiatives and coordinate across diverse teams. * Proven experience analyzing, designing, and documenting ITSM processes and implementing them in an operational environment. * Proficiency with problem and incident management tools or broader ITSM platforms, including reporting and KPI development.

* Excellent problem-solving, analytical, communication, and interpersonal skills, with the ability to manage and prioritize multiple concurrent tasks. Preferred Qualifications * Hands-on experience leading one or more ITIL processes (for example, problem or change management) in an enterprise or government IT environment. * ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules).

* Experience conducting formal process audits, health checks, or readiness assessments and presenting findings to leadership. * Familiarity with continual service improvement techniques and facilitation of lessons-learned or review sessions. #cjpost

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