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Itil Manager Jobs in Florida (NOW HIRING)

MicroTech

Technical Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Problem Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Problem Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Network Program Manager

Orlando, FL

$108K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP * Be proficient in project management and have knowledge of security and compliance issues. * Bachelor ...

MicroTech

Network Program Manager

Orlando, FL

$108K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP * Be proficient in project management and have knowledge of security and compliance issues. * Bachelor ...

MicroTech

Technical Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Incident Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Incident Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Quality Assurance Specialist

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

MicroTech

Quality Assurance Specialist

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

MicroTech

Network Operations Lead

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Network Operations Lead

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

Thrive

Client Delivery Manager

Tampa, FL · On-site

The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for ... Manage contract P&L to deliver to expectations and improve year over year. * Expand revenue in ...

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Showing results 1-20

All JobsItil JobsItil Manager JobsItil Manager Jobs in Florida

Itil Manager information

See Florida salary details

$22.3K

$86.1K

$114.7K

How much do itil manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for itil manager in Florida is $86,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,931.00 and $110,726.00 per year, depending on experience, location, and employer.

What is the difference between Itil Manager vs Service Delivery Manager?

AspectItil ManagerService Delivery Manager
CertificationsITIL certifications, such as ITIL Foundation or ExpertITIL certifications often preferred; certifications in service management or project management (e.g., PMP) are common
Work EnvironmentFocuses on IT service management processes, frameworks, and improving IT servicesOversees end-to-end service delivery, including customer satisfaction and operational performance
Industry UsagePrimarily in IT and technology sectorsUsed across various industries including IT, telecom, and service-based sectors

The Itil Manager specializes in managing IT service management processes based on ITIL frameworks, ensuring efficient IT operations. The Service Delivery Manager has a broader focus on overall service delivery, customer satisfaction, and operational performance across multiple functions. While both roles require ITIL knowledge, the Itil Manager is more process-oriented, whereas the Service Delivery Manager emphasizes service quality and client relationships.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management frameworks, particularly ITIL, supported by relevant certifications like ITIL Foundation or Intermediate. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell is typically required to manage and optimize service delivery processes. Strong leadership, problem-solving, and communication skills help drive process improvements and foster collaboration across IT teams. These competencies ensure that IT services align with business goals, deliver value, and maintain high levels of customer satisfaction.

What is an ITIL manager?

ITIL Managers are professionals responsible for overseeing the implementation and management of ITIL (Information Technology Infrastructure Library) processes within an organization. They ensure that IT services are delivered effectively by aligning IT service management practices with the needs of the business. Their duties typically include designing, monitoring, and optimizing ITIL processes such as incident, problem, and change management. ITIL Managers also lead teams, train staff, and ensure compliance with ITIL best practices to improve service quality. They play a key role in driving continuous improvement in IT service delivery.

How does an ITIL manager typically collaborate with other departments to ensure service delivery aligns with business objectives?

An ITIL Manager works closely with various departments such as IT operations, development, and business units to ensure IT services effectively support organizational goals. This often involves regular meetings with stakeholders to gather requirements, review service performance, and coordinate process improvements. By facilitating communication between technical teams and business leaders, the ITIL Manager helps ensure that service delivery is both efficient and aligned with strategic objectives. This collaborative approach is essential for maintaining high service quality and fostering a culture of continuous improvement.

What are the most commonly searched types of Itil jobs in Florida?

The most popular types of Itil jobs in Florida are:

What cities in Florida are hiring for Itil Manager jobs?

Cities in Florida with the most Itil Manager job openings:

Itil Manager jobs near you
Infographic showing various Itil Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $86,091 per year, or $41.4 per hour.

Technical Manager

MicroTech

Orlando, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.


Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.  Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.  Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents.  Will act at the contract Point of Contract (POC) for all Major Incident support and coordination.  Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process.  Is the representative for the first stage of escalation for Incidents.  Responsible for managing Tier 1 and Tier 2 incident responses.  Responsible for ensuring that all incidents are properly resolved and closed.  Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process.


  • Relevant certifications such as ITIL v3, CCNA, CCNP, CIM
  • Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications.
  • A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
  • Showcase leadership abilities by managing projects and teams.
  • Be proficient in project management and have knowledge of security and compliance issues.

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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